Reviews

Review Details

• Review fromVanessa S

  Date: 08/11/2022

  1 star

  Vanessa S

  Date: 08/11/2022

  July 28th there was a huge storm and the cox communications box outside lid flew off and it hit my house and my roof and caused damage. When i called them about the damage they were terrible about getting back to me. One of their employees accidently left the box tie down. Left damages to my house and my stucco on my house. instead of owning to the damage they blame my tree which clearly couldn't have damage my stucco. I had to threaten calling the news for someone to finally come and fix the box a week later. They also said that when they guy comes out to do it they would clean it and make sure everything is good, but the guy just put the lid on and closed it tight. Just feel like they don't care about their customers at all. We pay good money for internet that we have to have for school and work and they know that.

  Cox Communications Las Vegas

  Date: 08/15/2022

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Sharon
  Executive Resolutions
  Cox Communications, Southwest Region

• Review fromLes P

  Date: 08/09/2022

  1 star

  Les P

  Date: 08/09/2022

  The last week of May 2022 I lost internet service with cox and after a week of no service where I bought a new modem, I gave up and changed to Spectrum. Even though I told Cox that I was canceling, they continued to bill me. Every communication with them I told them I canceled. In August I spoke with an agent(I had problems understanding) that gave me the understanding that my account and bill was canceled to the beginning of June leaving a zero balance
  
  Obviously this didn't happen as I continue to be billed though I haven't had their service since the beginning of June. They tried to bill my bank account though I did not give them permission.
  Today after almost an hour supposedly with a supervisor she refused to correct the problem.

  Cox Communications Las Vegas

  Date: 08/10/2022

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Jeff
  Executive Resolutions
  Cox Communications, Southwest Region