Complaints

This profile includes complaints for Take A Break Travel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take A Break Travel, Inc.

  375 E Warm Springs Rd STE 202 Las Vegas, NV 89119-4260

• 

  Take A Break Travel, Inc.

  3850 Las Vegas Blvd S # 1 Las Vegas, NV 89109-4324

• 

  Take A Break Travel, Inc.

  129 Fremont St Las Vegas, NV 89101-5603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/2024 I was in ********* in the *** resort and casino after a concert was cancelled. Me and my partner walked around the casino looking for a specific store and at the time these two ladies stopped us at one of their desks. They told us that they had some type of tour in regards to a timeshare that we can attend and that if we finish it we can received 3 nights comp stay at ***, 2 tickets to *********** and $200 slot machines play. Asked for my credit card and charged me $50. Overwhelmed with information, we said that we may give the tour a go. Said that we would not be charged on that card if we didn't go. After doing research I saw that it was a scam and they still charged me $50. Me and my partner never attended that tour and when we went back to try to talk to the 2 girls, one was named ****. They both were not there. I am looking to get my money back as there was no exchange for that $50 and I should have not been charged at all.

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from Take A Break Travel (their name was ***************************) approached me and my wife regarding taking a tour of ********* for free. The representative took both me and my wife's drivers licenses as well as my credit card. I was told by the representative that the credit card would not be charged. Following the encounter with the representative, I discovered that my credit card had been charged $50.00. Shortly after, I received a text from a location called Vacation Villlage. After doing research on Vacation Villiage as well as Take A Break Travel, I discovered that I had been scammed. Vacation Villiage is a timeshare condominium and the representative from Take A Break Travel did not reveal this to me and my wife.

  Business Response

  Date: 01/17/2024

  **************** had reserved a presentation for 1.16.24 at 9:00. At the time of sign up, a $50 deposit was taken as a hold. As the guest didn't show for their appointment and tour, the hold was then charged. At this time, we will process a $50 credit to the card on file and it will be approximately 3-5 business days for the credit to process through to their credit card.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22 at the *********, I was told specifically that I would receive five fourth row seats to that day's 6pm *** show at ********* at a discounted price (plus $25 travel reimbursement) in return for driving a few miles away to attend a Timeshare presentation for at least two hours. In fact, the representative at the *** specifically said that those tickets would be reserved for me, and how much better this was versus sitting in the balcony. After we spent the long requisite time participating in the timeshare presentation, a voucher was given to me (which was surprising, as we expected tickets themselves) and we were told to drive the long way to ***** to get the tickets from the box office ahead of the show. My family waited for me in the car, as I waited on the boxoffice line for half an hour, and when it was my turn, ********* rep said the voucher was only for balcony tickets, and no seats had been reserved. Shocked, I went and found the Take a Break desk at *********, and spoke with the manager, ****, who was very professional as I told her about the specific promise made at *********'s Take a Break Travel Desk. For the next hours, while my kids and family were waiting in the car, **** said there was a process which included e-mail where I could only wait for a resolution, which was frustrating because we should have been able outside of the formal process simply to talk to the Take a Break at ********* for the misrepresentations made. It was an enormous energy drain and waste of my family's time just waiting. I told **** what the appropriate remedy should be including exchanging for non-balcony tickets without having to wait back in line again at ********* box office, addressing the misrepresentation with the Take a Break rep at *********, and a refund of the $144 that we paid for the pain and suffering to fix the misrepresentation. I filled out a 2 page incident report, but have not heard back from the company, and forced to address it here.

  Business Response

  Date: 01/03/2024

  We appreciate the communication from our guest *********************** ****. We have thoroughly researched the guests account documentation and interviewed our employees with whom he interacted. From Mr. ***** complaint,its apparent there was a misunderstanding with our Representative regarding the seating location for the show. We find that, at the time of signing up to attend the presentation, ************ initialed and signed, in acknowledgement on his invitation, the agreed upon gifts that included Americas Got Talent at Lux ********* the completion of the presentation, during the distribution of such agreed upon gifts, ************ was given 5 show vouchers in which the terms and conditions of each voucher stated This voucher must be exchanged for a Category D ticket at the hotel. As well, ************ initialed and signed the designated Voucher Receipt that listed Americas Got Talent at Lux *************** D is in the Upper Level seating area of the Showroom. When ************ interacted with our Manager at ********* he explained his understanding that his seats would be 4th Row. In consideration of this misunderstanding and with goodwill,our Manager was able to secure, from the *********** 5 seats in the 3rd Row Category A, Lower Level in order to satisfy the guests wishes. The value of the five Cat A seats was $777.80 versus the value of the five Cat D seats which is $450.80. As Mr. ***** paid deposit was $144.00 for the five Cat D tickets, this difference between the discounted amount of his deposit and the Cat A seats our Manager secured for him, represents $633.80 in an upgraded value to the benefit of ************. Once our Manager secured the upgraded seats for ************, she was assured that his concerns had been satisfied and all issues resolved. As explained herein, we feel the increased value of the seats provided ************ and consideration for his concerns has proven to be a resolution of this issue.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21076636
  
  I am rejecting this response because:
  

  The business is not owning its responsibilities to make very clear to the customer what is verbally being represented vs. what is signed in fine print.  The response from Take a Break Travel says multiple times that my family acknowledged "Category D tickets."  This is classic bait and switch, as a customer would have no idea what Category D tickets mean in the context of balcony tickets.  The representation my family relied on was the oral representation by Company's employee and explicitly showing us a seating map and saying these front row tickets are the ones we would receive.  In the end analysis, this practice is deceptive, and Take a Break Travel should acknowledge in lieu of responding that the customer signed something in fine print.  Also, that the employees have been corrected about misrepresentation is something the company should have reached back out to us as part of the process as we invested hours worth of time fixing the problem, spending time significant time waiting and filling out pages of forms.  That Take a Break Travel is willing to double down here on BBB and say it was disclosed to the customer is not addressing the fundamental issue, which is that an agent shouldn't promise one thing and then have the customer sign something that is totally different.

  In that same spirit, Take a Break Travel is arguing that since the problem was ultimately resolved, resolution has been reached.  What is missing from that approach is that our family spent hours going to Luxor, waiting in line, explaining the problem to the Take a Break Travel, and filling out pages of paperwork, and being patient without new information for Take a Break process of resolution.  This time and frustration damage of pain and suffering needs to be compensated.  I would take a partial refund for the principal and for true resolution.

  Sincerely,
  
  *********************

  Business Response

  Date: 01/16/2024

  We can appreciate this guest's interpretation of the situation of which he has expressed his concerns. As previously stated, all consumers have a responsibility for signing and initialing several documents that clearly expressed the seating location of their tickets.  In addition, we appreciate the fact that the guest expressed his concerns about the seat locations and at that specific time, our Management in consideration of his concerns, procured even better, upgraded seats than had been expected by the guest. The attainment of these seats were at a considerable cost to our company and indeed an example of exemplary customer service in satisfying the request of the guest. We were happy to accommodate the guest's wishes, to the expressed and written appreciation from the guest although we had no control over the time element by which to secure such tickets from the ******************* As another and final gesture of consideration for this guest's expressed opinions, we are willing to send a partial refund as requested. Once we receive the guest's notice of a satisfactory resolution and verification of his mailing address, we will promptly mail out such partial refund. The guest may contact us directly at **************************

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and appreciate the direction of the conversation.

  We are still disappointed that in the written response, the company is still not taking responsibility for oral representations and disciplining its employees in false oral representations as they explicitly showed my family a seating chart.  Any objective person will consider the bait and switch of oral representation vs. written fine print deceptive practice.  I would have preferred the Company instead of saying that it had made extraordinary efforts to accommodate the oral representation, that it acknowledges that the representation was made and it was simply making good on the promise.  Then, I would have wanted the Company to explicitly acknowledge that we suffered many hours of frustration, time, and energy, making it good.

  At the end analysis, given the company is willing to do a partial refund to acknowledge the pain and suffering, I find that this resolution is satisfactory to me.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 27 All i ask is for my $50 back at times like this you must understand how a single mom could use the money that was charged on my credit card and very unfairly Do you think anyone would pay to go to your timeshare meeting ?Do you actually think people know they are paying $50 to go be a potential customer ?Do you see on the sheet where it says the $200 was for ********* as that we were told and that was a lie You must understand how disappointing this is Harassing people while on vacation and being told untrue facts is very sleezy and wrong on so many levels and then charging then while saying you are taking a deposit to ensure we show up is robbery Charging people a fee to attend a trap session is illegal I understand that many people dont check their credit card statements But i do You are wrong about what you are stating Being told they are holding a deposit to ensure we show up for the presentation A deposit does not mean a payment We were not explained this We were rushed as you can tell by the time stamp of 2:53 Our presentation was at 3 pm I will be calling the better business bureau i will be contacting the police and i will be contacting ********* about this Here is a list of other lies we were told about your timeshare trap Timeshare trap 1-no sandwiches - granola bars and snacks and drinks 2- waiting in the waiting room for 30 minutes for someone to come grab us to start the presentation 3-two hours instead of 90 minutes - she told us many times just say no and it will be 90 mins 4- $200 in gambling credits not for ********* 5-$15 per person to reserve at the restaurant 6-$400 for dinner after all not a deal 7-gambling machines were promotion only the *** you could win was $100 8- deal was offered to other people for $7000 found this out from other disheartened people at the fake gambling machines I await your response Please feel free to escalate this to a higher level of management

  Business Response

  Date: 11/01/2023

  Customer's desired settlement has been processed this date, 11.01.23.

  Customer Answer

  Date: 11/02/2023

  take a break travel has decided to refund me the deposit of $50

  I am happy with this result 

  thank you

  Customer Answer

  Date: 11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  take a break travel has decided to refund me the deposit of $50

  I am happy with this result 

  thank you

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Tuesday my husband went to go buy tickets for Tournament of kings and was told he can get tickets cheaper by going to the tour and hearing them out for 2 hours. There was a checklist of items like income range, understanding English, etc. Well he doesn't understand English well and said I do and i could attend the tour. I wasn't there with him. He had gone with my daughter. Well they made him complete the form which states he understood English. Then they made him sign my name. This is a huge no if I'm not there to agree on the checklist. He specifically said he doesn't understand English well and still they made him check it off and sign for me. He paid the 180 dollars for the deposit. There needs to be some checks and balances for this type of thing. This is bad business conduct.

  Business Response

  Date: 05/26/2023

  We appreciate the Guests comments and are investigating the issues with our personnel. Based upon the Guests comments, we will be providing the appropriate correction to the individual with whom the Guests interacted. Although fluent English is indeed a qualification to participate in the Resort presentation, the fact that at the presentation check-in, the guest and her husband both initialed and signed in acknowledgement and agreement that they both spoke and understood English fluently. As well, they successfully completed the presentation with the Resort host which indicated that English and communication was sufficient to meet the qualification. At the completion of their tour, the Guests did initial, sign for and receive their promised gifts. As the Guests had previously agreed upon, their gifts of 6 Show tickets were set with a $178 non-refundable deposit. The Guests signed the Invitation and the Gift Receipt in acknowledgement of the non-refundable deposit as well as the other 2 complimentary, no cost, gifts. As such, a refund is not appropriate or applicable. In addition, the Guests rated the representative who invited them to tour as excellent on our Survey presented them at the end of their presentation. We welcome any other inquiries or request for clarification from this Guest.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11 passing by the ************* casino we approached to ask for lodging costs there since I was staying with my family in another place and the girl who attended us told us about this reservation to which we agreed according to this we had 1 year to be able to use it so we acquired 2 packages. ...being already at home in July we were planning another vacation for October I called the number and as we do not know neither my wife nor I English said that she would not give us the money nor the gift card so we could not take the package and that in fact we could only take 1 and they had only charged $99 for 1 package. .but that we would not lose they would give us the lodging but would not open gifts we said ok they gave me a number to reserve which they never answered and we did not take the package...we would like to take the reservation for this month of march before our package expires I need a number that can solve the reservation please.
  
  Translated by BBB 2/22/2023

   

  El da 11 de abril ******* por el casino de ************* nos acercamos a preguntar costos de hospedaje all ya que yo estaba hospedado con mi familia en otro lugar y la chica que nos atendi nos coment sobre esta reservacion a la cual accedimos segn esto tenamos 1 ao para poder usarlo as que adquirimos 2 paquetes...estando ya en casa en ***** planificabamos otras vacaciones para octubre llame al nmero y como no sabemos ni mi esposa ni yo ingls dijeron que no nos ***************************** ni la tarjeta de regalo as que no podramos ***** el paquete y que de echo solo podamos ***** 1 y solo *************** cobrado 99 dolares de 1 paquete..pero que no perderamos nos daran el hospedaje pero no abra regalos dijimos ok me dieron un nmero para poder reservar del cual jamas respondieron y total no ocupamos el paquete... quisiramos ***** la reservacion para este mes de marzo antes de que vensa nuestro paquete ocupo respuesta un nmero que si pueda resolverme la reservacion porfavor

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trip with the understanding I have a year to use it. At take a break travel. I paid ***** on 6/21/22. when I went to use this service I realized it was a scam. I tried to get my money back I had no such luck. I filed a complaint with my bank. They issued me a refund and then reversed it. I am at a lost and can not believe this happened. I want to make Sure this is not able to happen to others and be reimbursed my ***** which has now been taken from me twice. This whole situation has been very frustrating especially when the holidays have such little hope lately.

  Business Response

  Date: 12/05/2022

  In response to the Guest ********' allegations, we have thoroughly searched all records within our database to locate this guest and purchase. We have not found any record of this $99 vacation package purchase under the name, phone number, email address or authorization code as provided by the guest. Without further information, we are unable to address this issue.

  If the guest purchased the vacation package under a different name or different phone number, we kindly request that information. In addition, the documentation provided by Guest ******** only reflects the "authorization" for such purchase but not the actual charge to the Guest. Guest ******** also states they were charged "twice". Again, in order for us to locate this purchase and to accommodate the Guest's resolution request, we will need such information mentioned herein.

  Once we receive the above information, we will expediently research and resolve this complaint.