Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I believed to be a one-time online class (ChatGPT-related) from Coursiv. I was never informed that this would result in a recurring subscription. On July 7, 2025, my account was charged $39.99 without my knowledge or consent.After discovering the charge, I immediately canceled the subscription on my own. I contacted customer support and requested a refund, but they denied my request, citing internal policy. Their terms state that refunds are not granted for those unaware they were subscribinga concerning and potentially deceptive clause.This practice feels misleading and borders on unauthorized billing. I am seeking a full refund of $39.99 and a formal acknowledgment that Coursiv will improve its transparency around subscriptions.Desired Resolution: Full refund of $39.99 and improved disclosure practices

  Business Response

  Date: 07/11/2025

  Dear ***** ******,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and any frustration youve experienced. Our service operates on a subscription-based model, and the option to subscribe is presented during the sign-up process, including any optional add-ons. We aim to make this as clear as possible, but we understand that this may not have been communicated effectively in your case.

  In response to your concerns, we have issued a refund for the $39.99 charge and have canceled your subscription to ensure that no further payments will be processed.
  We greatly appreciate your feedback and will take it into account as we work to improve the clarity and transparency of our subscription model.

  If you have any other questions or concerns, please dont hesitate to reach out to ********************************** We are here to assist you.

  
  Best regards,
  The Coursiv Team
  
  

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a AI onetime purchase where I downloaded the app. And immediately this weblink prompted over and over upselling where you were almost mislead or prompted to agree to more payment. As many times as you declined it it popped up. Over and over again. My ***** commitment turned into an addition $49.99 commitment and I believe a subscription. I attempted to make contact and they refused to accept a call and required an email where they denied my refund. They referred me back to their confusing website. I emailed again and still they refuse to refund. This website is not user friendly and with no ability to cancel my subscription. I did not even use the app Im worried Ill continue to be charged. I find they are a scam and I can only assume theyll drag this out.

  Business Response

  Date: 07/02/2025

  Dear ******* ********,

  Were truly sorry to hear about the frustration and confusion you've experienced. We completely understand how the repeated upsell prompts and lack of clear communication have left you feeling misled and unsupported.
  To clarify, Coursiv operates on a subscription-based model, but we deeply regret that this wasnt clear during the sign-up process. We are working to make our terms more transparent and ensure that users are fully aware of what they are committing to.
  We understand how important it is to have control over your subscriptions. We have issued a full refund for all charges and canceled your subscription to ensure you are no longer charged. We apologize for any inconvenience this has caused.
  If you have any further concerns or need additional assistance, please dont hesitate to reach out to us at ********************************** We're here to help.

  
  Best regards,
  The Coursiv Team

  
  

  Customer Answer

  Date: 07/04/2025

   
  Better Business Bureau:
  
  My refund took a few days to clear.  That was my delay. I find the business did right by me. But I have concerns I took this to get them to comply.  They claim theyre correcting it, but you can see several other similar complaints from the last few years.  Sounds like theyre taking advantage of many.  But in my case, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2025, I replied to an advertisement on ******** for an educational program offered by Coursiv about AI. I clicked on the link and paid $49.99. Invoice Order # **********.I was offered a bonus to my educational plan for $39.99, which I accepted and paid. Invoice Order # **********. I was sent receipts from ******. Transactions 98X887653G192359M and 2MG7930959921720A I never heard from the company. I never received ANY emails on how to access the course. When I went to their website there was no way to create an account or access any classes or zoom sessions or other. All one could do on the website is sign up for the course. Today, June 30, 2025, I received a receipt from ****** that Coursiv had again charged my ****** automatically for $79.99 Order # ********** I IMMEDIATELY contacted Coursiv and was told I did not cancel per their terms.I was never able to log into any services from Coursiv or access information about their payment and cancellation terms.After numerous emails Coursiv told me how much they "valued me as a customer" and agreed to bend the rules to offer a 50% refund on the $79.99 charged to me today.If I had had access to any of the information I had paid for...If I had had access to their website to view payment terms...If I had been able to see how to cancel my account... I could see them retaining ALL of my funds.I was billed for services I could never access.They have no phone number available to call.I politely and IMMEDIATELY requested a refund of $79.99 for the continuing NON-SERVICES.I want my FULL refund for not being able to use any of the educational program.Amount I am requesting is the balance of $40.00 of the $79.99 auto-charged on 6-30-25 ($39.99 refunded already.)

  Business Response

  Date: 07/02/2025

  Dear ***** *****,

  We are truly sorry to hear about your experience and deeply apologize for the inconvenience this has caused. This is certainly not how we intend to run our business, and we take full responsibility for the issues you encountered with access and communication.
  We understand how frustrating it must have been to be charged without being able to access the course or services. As a result, we have refunded all charges, including the remaining balance of $40.00, as we believe in ensuring our customers receive the value they paid for.
  We truly appreciate your feedback, and we will work to improve our processes and communication to prevent this from happening again. If you have any further concerns or questions, please dont hesitate to reach out to us at **********************************************************.

  
  Best regards,
  The Coursiv Team

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have been given a refund.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Edulagoon Digital Corp, doing business as Coursiv, due to deceptive business practice that is predatorynin nature. I subscribed to an advertised special of ***** for a 1 month course on 6/17/2025, that was recommended after taking an online evaluation and an additional course included with the original at no additional cost. I was bombarded with e-mails offering the additional courses at a 50% discount. I did not subscribe, as I was determined not to purchase an additional add-on,but was charged an additional ***** with a monthly revolving subscription. I have contacted the company and stated the facts mentioned above, and requested a fund, but the request for refund was repeatedly denied. This is false advertisement.

  Business Response

  Date: 07/02/2025

  Dear ****** ******,

  Thank you for your feedback. We want to clarify that Coursiv offers optional features at an additional cost, designed to enhance the learning experience. These features, such as additional courses or tools, are completely optional and not required to access the core content. We strive to make this clear during the sign-up process.
  We understand that in your case, the information might not have been as transparent as it should have been, and for that, we sincerely apologize. Weve processed a full refund for the extra charge and canceled the subscription to prevent any further billing.
  If you have any further concerns or would like more details, please dont hesitate to contact us at ********************************** We are here to help.

  
  Best regards,
  The Coursiv Team

  
  

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Youll purchase a ***** course and they will secretly charge you for a subscription in the fine print thats like a super long document. So scammy. Stay away from them. The content is also a scam.

  Business Response

  Date: 07/02/2025

  Dear ******* Idol,

  Were truly sorry to hear about your frustration, and we completely understand how this situation has upset you. Our service operates on a subscription basis with automatic renewal, which is outlined during the sign-up process. However, we regret if this wasnt as clear or visible as it should have been.
  We have gone ahead and refunded the last charge and canceled your subscription to ensure no further charges will occur. We sincerely apologize for any inconvenience this has caused.
  If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************** Were here to assist you and ensure everything is handled properly.

  
  Best regards,
  The Coursiv Team

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against Edulagoon Digital Corp, operating under the name Coursiv, for engaging in deceptive and predatory business practices. While attempting to purchase a single course clearly advertised at $19.99, I took deliberate care to avoid any optional add-ons or subscription services. Nevertheless, I was unknowingly enrolled in a $39.99 subscription, which was not transparently disclosed during the transaction process. This situation does not stem from a failure to cancel a free trial or a misunderstanding of the terms; rather, it reflects a subscription model that appears intentionally opaque and misleading. Numerous online reports indicate that similar experiences are common among other customers, suggesting a broader pattern of unethical conduct. When I contacted the company to request a refund, my request was denied. I believe these practices warrant scrutiny and accountability.

  Business Response

  Date: 06/30/2025

  Dear ****** *****,

  Thank you for sharing your experience. Were genuinely sorry to hear that your interaction with Coursiv felt misleading and frustrating.
  To clarify, Coursiv operates on a subscription basis. During the sign-up process, users are presented with the option to purchase a course package that includes a 28-day subscription. Unless canceled during that period, the subscription automatically renews at the standard monthly rate. 

  That said, we understand that in your case, the subscription did not feel clearly presented, and we sincerely apologize for any confusion caused. Our goal is full transparency, and were actively working to improve the clarity of our purchase flow and billing terms based on feedback like yours.
  We have processed a full refund for all charges on your account. If you have any further concerns or questions, please dont hesitate to contact us at **********************************************************.

  Best regards,
  The Coursiv Team

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** paid this company for the last five months and have tried to cancel before the trial is absolutely impossible to cancel your membership and you cannot contact them to have your account from being charged every month even if you have let them know you do not want the service and did not exceed the trial date.

  Business Response

  Date: 06/25/2025

  Dear ****** ********,

  Thank you for sharing your concerns, and we sincerely apologize for the difficulties youve faced with canceling your subscription.

  To clarify, Coursiv operates on a subscription-based platform, where users are automatically enrolled after the trial period unless the subscription is canceled before the next billing cycle. We understand that this can be confusing, and we deeply regret that this wasn't made clearer during your sign-up process.

  After reviewing your case, we have processed a refund for the last months charge and have also successfully canceled your subscription to prevent any future payments. We strive to be transparent about our renewal process, and we will take your feedback seriously to improve our communication in the future. We truly appreciate your patience as we work to ensure a smoother experience for all our users.

  If you have any further concerns or questions, please dont hesitate to reach out to us at ********************************** Our team is here to assist you and ensure that your experience moving forward is a positive one.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam, and its business model is based on tricking unsuspecting customers and adding charges not agreed to. It is time to file a class-action lawsuit as this may be the only way to stop this sham operation. I was scammed out of $39.99 after paying an initial fee of $19.99. No renewal notice was sent and unfortunately, I did not screen shot the transaction. After much objection, I was offered a 50% refund, so they still made money off of my trust in a shameful sham of a business. Every social media platform needs to flag this circus and warn users about the practices. A class-action lawsuit needs to be initiated. I learned an expensive ****** and plan to alert anyone and everyone to this parasitic business.

  Business Response

  Date: 06/25/2025

  Dear ***** *******,

  Thank you for sharing your concerns, and we deeply apologize for the frustration and disappointment youve experienced. We understand how upsetting it can be when a service doesnt meet your expectations, and we sincerely regret that we did not provide a clear and positive experience for you.

  At Coursiv, we operate on a subscription-based model, and we strive to communicate all terms and charges transparently. We are sorry if these terms were not fully clear at the time of your sign-up, and we truly regret that this confusion led to your dissatisfaction.

  We take your feedback seriously and would like to inform you that weve reviewed your case and have refunded the remaining $20.00 from your recent charge. We understand that this situation was not handled as well as it should have been, and we will work on improving our communication moving forward to avoid similar issues in the future.

  Regarding the concern you raised about a class-action lawsuit, we truly regret that you felt deceived, and we would like to assure you that this was never our intention. We are continuously improving our processes to be more transparent and customer-friendly. We value your feedback, and we are committed to doing better in ensuring that our services are fair and clear for all of our customers.

  If you have any further concerns or would like to discuss the situation more, please dont hesitate to reach out to us directly at ********************************** Our goal is to resolve any issues and ensure a better experience moving forward.
  Thank you for your understanding, and we again apologize for the inconvenience caused.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription to - Coursiv without my permission.! I cancelled the subscription through an email, kept receiving them. I tried the initial trial emails, and was immediately disappointed. I did all I could to Cancel this terrible online course that I never did use. They claim I checked a box claiming that I had a subscription.? I did Not, have any Subscription, Just a trial - to check it out. It did cost over $6.00 and I think this is the information they needed to continue charging my account . After I canceled, I kept getting emails, so I placed them all in SPAM and it kept my inbox clean. They my ****** Account said that I was charged for a full subscription.!!!! $39.99 of my social security income taken out of my account.!!! I gave them all the emails saying this was my account that I cancelled and ultimately they say sorry I checked a box.? What the trial box I checked.?? Please help me this is food money. If I could I would ask for the trial money as well, this business is BAD!!!

  Business Response

  Date: 07/02/2025

  Dear Royceln *******,

  Were truly sorry to hear about your experience, and we completely understand your frustration. We never want our users to feel misled or unsupported, especially when it comes to financial matters.
  To clarify, our service operates on a subscription basis, and users are billed automatically after the trial period unless canceled. However, we understand that in your case, the subscription terms were not as clear as they should have been, and we sincerely apologize for the confusion.
  We have refunded the last charge of $39.99 and canceled your subscription to ensure no further charges will be applied. We also understand how important it is for you to keep your funds, and we regret any distress this has caused.
  If you have any further concerns or questions, please dont hesitate to reach out to us directly at ********************************** We are here to help and make sure everything is resolved properly.

  
  Best regards,
  The Coursiv Team

  
  

  Customer Answer

  Date: 07/03/2025

  I did receive a refund today, thanks to you folks. I appreciate all that you do and that I hope all the other people who got ripped off by the company gets their refunds to. Thank You Again.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  Sincerely,
  
  Royceln Ventura

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their deceptive advertising practice caused me to buy and trail that was supposed to be free, and then suddenly became a membership (unknowingly) as well as an add-on added on for an additional cost as another subscription with out me knowing it. I just wanted to trial one course they had online, but wound up with three charges, no easy way to cancel, and ABSOLUTELY NO REFUNDS. Even though they say they have a money back guarantee for only those that haven't used the system. Boy me going into the system to cancel the subscription, defaulted me to not being eligible for a refund. That is absolutely unacceptable.

  Business Response

  Date: 06/30/2025

  Dear **** ****,

  Thank you for your feedback, and were truly sorry for the confusion and frustration you experienced.
  To clarify, Coursiv offers optional add-ons during the sign-up process that are designed to enhance the learning journey. These are entirely optional and not required to access the core content. We understand that the presentation of these options may have felt unclear, and we are actively working to improve the experience to make everything as transparent as possible.
  Weve gone ahead and processed a full refund for all charges related to your account. If you have any further questions or need additional support, please dont hesitate to reach out to us at **********************************************************.

  
  Best regards,
  The Coursiv Team
  

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****