Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/2025, I cancelled my subscription with Coursiv and received confirmation (uploaded screenshot). My financial responsibilities with the company ended the same date as specified on the confirmation page. On 6/8/2025, Coursiv attempted unsuccessfully to charge my card for a subscription payment. I was fortunate to have had the request declined. Others may not have the same fortune.

  Business Response

  Date: 06/20/2025

  Dear ****** *****,

  Thank you for reaching out and providing the details of your situation. We apologize for any inconvenience you've experienced.
  After reviewing our system, we were unable to locate the cancellation email associated with your account. As a result, it appears that the cancellation process was not fully processed on our end. To ensure your subscription is properly cancelled, we kindly ask that you cancel it directly through the App Store, as subscriptions through mobile platforms must be managed through their respective systems.
  If you need assistance with the process, please let us know at ********************************** and well be happy to guide you through it. Thank you for your understanding, and we apologize for any confusion.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an unauthorized subscription charge applied by Coursiv and request your assistance in resolving this matter.On March 2, 2025, I purchased a 28-day online course from Coursiv for USD $39.99 after seeing their repeated advertisements on Instagram. At the time of purchase, I was under the clear impression this was a one-time payment for a standalone course. Nowhere during the checkout process was it made obvious that this was part of a recurring subscription plan. If such a condition existed, it was not prominently disclosed, which is misleading and unfair under consumer protection standards.I accessed the course only once and assumed, as with other similar platforms, that I would retain ongoing access. Recently, I received text alerts from my bank about international transactions, which I initially denied, as I rarely authorize such payments. However, my bank cleared one such transaction, and I discovered this unauthorized charge was from Coursiv.Upon further research, I found numerous similar complaints from other users describing misleading advertising and hidden subscription practices by Coursiv. Throughout this entire period, I only received two emails: one confirming my original purchase and another on June 2, 2025, when I unsubscribed. I never received any renewal notice or reminder regarding a forthcoming chargecommunication that is standard for any subscription service.I tried reinstalling process of the app to see if subscription terms had been missed but found no clear disclosure. If such terms existed, they were buried in fine print and not presented in good faith.I contacted Coursiv directly requesting a refund for this charge, but they declined. Given the lack of clear disclosure, failure to notify, and widespread similar complaints, I believe this charge is invalid.I request your assistance in reversing this unauthorized payment at the earliest possible time.Thank you for your attention to this matter.

  Business Response

  Date: 06/20/2025

  Dear ****** Aora,

  Thank you for reaching out, and we sincerely apologize for the confusion and frustration youve experienced. We understand how important it is for our customers to have clear and transparent communication regarding payments and subscriptions.

  We regret that you felt misled about the terms of the purchase, and we completely understand your concern. Our goal is always to make sure that all charges, including recurring subscription fees, are clearly communicated at the time of purchase, and it seems we fell short in your case. We will review our checkout and communication processes to ensure they are more transparent moving forward.
  Regarding your charge, we have looked into your case and resolved the issue by issuing a full refund. We apologize for any inconvenience and confusion caused, and we appreciate your patience as we worked through this.
  If you have any further concerns or need assistance, please don't hesitate to reach out to us at ********************************** We are committed to making this right and ensuring a better experience for you.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since December 2024, I have been charged $39.99 per month by Coursiv without my consent or knowledge. I never knowingly subscribed to or used their service. When I noticed these unauthorized charges, I contacted Coursiv support and provided all my detailsmy name, all possible email addresses, my cards last four digits, bank name, payment dates, and screenshots of the transactions.Despite this, the company was unable or unwilling to locate my account or stop the recurring charges. Instead, I received repeated generic responses asking for the same information or asking about unrelated email addresses. The withdrawals from my account continued for seven months.I requested a full refund and cancellation, but the company has not resolved my case. I have lost trust in their ability to address this issue. I am requesting a full refund for all unauthorized charges since December 2024 and for all future charges to be stopped immediately28

  Business Response

  Date: 06/27/2025

  Dear Rifat Can Ishakoglu,

  Thank you for your message, and we sincerely apologize for the frustration you've experienced. After carefully reviewing your case, we believe that your subscription may have been started directly through *****, which is why we are unable to access the payment details from our end.

  Because the subscription was processed through *****, we do not have direct access to your payment information or the ability to cancel it ourselves. We recommend reaching out to ***** Support directly to request a refund and to ensure that future charges are stopped.

  To request a refund from *****, please follow these steps:
  Visit the link: ******************************
  Select "Purchases and Refunds"
  Click on "Start a refund request"
  Choose "Request a refund" and follow the instructions.

  Wed also like to explain that Coursiv operates on a subscription-based model, where users are enrolled in a recurring subscription after the trial period unless canceled before the next billing cycle. We aim to provide transparency during the sign-up process, but we understand that there can be confusion around automatic renewals. We deeply regret any misunderstanding this may have caused.

  We understand how disappointing this situation is and regret that we were unable to resolve it directly. If you need any further assistance or have additional questions, please don't hesitate to contact us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team

  
  

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertisement for this course was to master AI and how to incorporate it into your business to make money ,. Not how to write a basic prompt. Everyone knows how to write a prompt. I got through maybe 1/4-1/2 of the first course was ALL on how to write a prompt. Everyone knows that. That is not course worthy information. I feel I was sold a gimmick from what was advertised. I reached out immediately ,and their response was essentially saying too bad so sad.

  Business Response

  Date: 06/20/2025

  Dear ********* ******,

  Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered. We understand how disappointing it can be when the course content doesnt meet your expectations, especially when it was marketed in a way that didnt align with your learning goals.
  Coursiv operates on a subscription basis, and the courses are designed to build foundational knowledge step-by-step. We understand that the focus on prompt writing may not have been what you expected, and we appreciate your feedback on this.
  After reviewing your case, weve processed a refund for the charges in question. We genuinely apologize for any confusion and appreciate your understanding. We are always working to improve our offerings and ensure that our users get the most value from their experience.
  If you have any further questions or concerns, please feel free to contact us at ********************************** We're here to help and assist you.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  
  

  Customer Answer

  Date: 07/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Coursivs promotional course for $39.99. Upon reviewing my bank statements, I noticed I was charged twice for $39.99, totaling $79.98. When I contacted Coursiv via email, they informed me that I had been upgraded with additional add-ons. However, I never requested these add-ons and explicitly declined all upsell offers. Furthermore, I reached out to them just a few hours after purchasing the course, yet they responded immediately, stating that I was not eligible for a refund. This seemed unusual, as refunds are typically granted within a short timeframeoften less than 24 hoursafter trying a course. This situation appears to be a bait-and-switch tactic, where I was charged for unauthorized add-ons. After reviewing the course, I found the content to be very basic and decided I no longer wanted it. I, therefore, requested a full refund. Despite this, Coursiv refused to issue any refunds, including for the unauthorized charges, which I find both concerning and deceptive.I am formally requesting a full refund for the total amount of $79.98.

  Business Response

  Date: 06/20/2025

  Dear ***** Chez,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and confusion caused. We understand how concerning it must be to see unexpected charges, and we truly regret that you felt misled.
  To clarify, Coursiv operates on a subscription basis, and the charges you're referring to are for additional add-ons, which are optional. We understand that you explicitly declined the upsell offers, and we strive to be as transparent as possible during the process.
  Upon reviewing your case, we have processed a refund for the charges in question. We apologize for any inconvenience this has caused and appreciate your understanding. We are continuously working to improve our communication and make sure our users are fully informed.
  If you have any further questions or concerns, please feel free to reach out to us at ********************************** We are here to assist you.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a single course from Coursiv but did not knowlingly purchase a monthly recurring subscription. Yesterday, they charged me $39.99 for a monthly subscription, whereupon I followed up with them, explained that I had not "knowingly" purchased a subscription and asked a refund to which they responded without proof that I had purchased the subscription and they refused the refund. Perhaps there was some "business trickery" in which it was embedded in fine print that I overlooked, but any reasonable business would issue a full refund on the first day charged with zero use of the subscription. I ask your help for a refund of $39.99

  Business Response

  Date: 06/09/2025

  Dear ***** ******,

  We sincerely apologize for the frustration and confusion caused by the autorenewing susbcription charge. We completely understand how frustrating it can be when charges appear without prior knowledge or consent, especially when you have no intention of subscribing.
  Coursiv operates on a subscription-based model with automatic renewals, which is outlined in our terms and conditions. We aim to make this process clear, but we understand that it may not have been communicated effectively in your case.
  We deeply regret the inconvenience this has caused, and Im happy to inform you that we have processed the refund for the $39.99 charge as requested. The refund should appear in your account shortly.
  Please dont hesitate to reach out if you have any other questions or concerns, and thank you for bringing this to our attention. You can always contact us at **********************************************************.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23433411
  
  I am rejecting this response because: This business is so egregious they are flat out lying and said they refunded in full $39.99 but they only refunded half at $19.99 (see attachment of my ****** account).  This is a highly unethical business that tricks customers into subscriptions, refuses to refund when clearly unintentionally subscribed, then lies about refund when held accountable.  Terrible business.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/20/2025

  Dear ***** ******,

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and confusion caused. We deeply regret that our previous response did not fully address the situation, and we understand your frustration.

  Upon reviewing your case further, we discovered a technical issue that affected the processing of your refund. We sincerely apologize for this error and any misunderstanding it caused. Please rest assured that the matter has now been resolved, and we have successfully refunded the full amount of $39.99 + $6.93
  We truly value your feedback, and we are committed to ensuring a better experience moving forward. If you have any further concerns or need any additional assistance, please don't hesitate to reach out to us at ********************************** We are here to help.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was made 4th June 2025 The dispute is the confirmed price vs the prices actually charged. Firstly they didnt make it clear on the charges made. I agreed to $9.99 to subscribe, any other amount was not confirm via biometrics or password, instead they kept the gateway open for purchases beyond that. Besides for that the profile amount was $19.99 after the initial amount and instead they charged $49.99. I did not consent to this charge but they refuse to listen. They say consent was made for all charges once I consented to the $9.99. They blindsided me and from the reviews I am one of many where they try to hide these details and make it unclear as to what you are in for. The company is *************************. At the very least they should honour the agreed price and refund the difference to the agreed amount listed above. They have caught many people like this and they just throw policy at you but refuse to acknowledge they dont make the purchase clear and might as well be hiding the amounts altogether. This type of scheme where they catch you with extra charges not clear is disgusting.

  Business Response

  Date: 06/09/2025

  Hello,

  We deeply apologize for the frustration caused by this situation and the confusion surrounding the charges. We completely understand your concerns and would like to address them directly.
  You are absolutely right that clarity in pricing is crucial, and we regret that you were not properly informed about the charges beyond the initial $9.99. Our subscription model includes automatic renewals, and additional charges are meant to be clearly communicated. However, it seems that in your case, there was a misunderstanding or breakdown in how these charges were presented to you.
  Regarding the $49.99 charge, we agree that the amount should have been clearly communicated and authorized. After reviewing your case, we have processed the refund for the extra charge, and the difference will be returned to you. We truly regret that this happened, and we will continue working on improving the transparency of our billing process to prevent this from occurring in the future.
  We want to ensure that your concerns are fully addressed, and if you need further clarification or assistance, please do not hesitate to reach out to us at ********************************** We are here to assist and ensure this matter is resolved to your satisfaction.
  Once again, we apologize for the inconvenience and appreciate your understanding.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged money from a company named Coursiv today.. I have never even heard of this company.. my bank has already flagged it as fraud and Im having to open a new account..

  Business Response

  Date: 06/09/2025

  Dear ***** *******,

  We sincerely apologize for the confusion.
  The charge you mentioned is for an optional add-on that was offered separately during the sign-up process. We apologize if this was not made clear to you, and we completely understand how this may have caused confusion.
  We have processed a full refund for the charge in question, and it should be reflected in your account shortly. We deeply regret the inconvenience this has caused and are committed to improving our communication to ensure a clearer understanding of our services and charges.
  If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************** We are here to assist and resolve any issues you may have.
  Once again, we apologize for the inconvenience and appreciate your understanding.

  
  Best regards,
  Coursiv Customer Support Team

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, June 1, I purchased a 4-week subscription to learn AI from Coursiv in the amount of $19.99. I was charged that amount along with an additional $49.99. I have had several emails back and forth with the company and they refuse to refund the $49.99. I have contacted my bank to issue a complaint.

  Business Response

  Date: 06/09/2025

  Dear ****** ****-********,

  We sincerely apologize for the confusion and inconvenience you've encountered.
  
  The additional $49.99 charge was for an optional add-on that was offered during the sign-up process. We understand that this was not clearly communicated to you, and we deeply regret that it caused any misunderstanding.
  After reviewing your case, we have processed a full refund for the $49.99 charge, and it should be reflected in your account shortly. We truly value your feedback and will continue working to improve how we present and explain these charges to avoid future confusion.
  If you have any further questions or concerns, please feel free to contact us directly at ********************************** We are here to assist and ensure you have a positive experience moving forward.
  Once again, we apologize for the inconvenience and appreciate your patience and understanding.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  
  

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****-********

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was advertised and paid as a one-time AI ********* welcome email, no receipt outlining subscription or trial terms ever arrived.Months later Coursiv debited $79.99 from my accountwith zero warning or renewal reminder.When I asked for a refund, they suddenly manufactured terms I never saw and claimed Id agreed to a recurring subscription. Then stopped replying to my emails to customer service. Why this breaks Minnesota law (Minn. Stat. 325N.08):**** affirmative consent. There was no clear disclosure or checkbox for recurring ************ advance notice. They failed to send any renewal reminder 530 days before ************* annual notice for continuous service. They never provided a written renewal notice at least once per year.Their own BBB case history shows multiple customers hit with the same surprise charge and forced to dispute for refunds. On May 4, 2025 Coursiv admitted to there being a lack of clarity in their process on a response to a Better Business Bureau complaint

  Business Response

  Date: 06/01/2025

  Dear ******* ******,

  We sincerely apologize for the distress caused by your experience with Coursiv. We understand how important clear communication and transparency are, especially regarding subscription terms and billing.

  We acknowledge that our renewal process lacked the clarity, and we are committed to improving these areas. We aim to operate with full transparency and adherence to the highest standards. 

  After reviewing your case thoroughly, we have issued a full refund for all charges. We truly regret any inconvenience this situation has caused and appreciate your patience as we work to enhance our service and policies.
  If you have further questions or require assistance, please do not hesitate to contact us at **********************************************************.
  Best regards,
  Coursiv Customer Support Team