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Business Profile

Training Programs

Coursiv Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm asking for a refund, but no answer from these people.

    Business Response

    Date: 06/03/2024

    Dear ***************************,

    We apologize if our previous communications did not fully address your concerns.
    Our records indicate that we responded to your initial contact promptly, providing comprehensive details regarding your subscription and the associated terms. At Coursiv, we operate on a subscription model which our customers agree to upon registration. This model is designed to ensure a seamless delivery of services, as outlined in our terms and conditions agreed upon during the subscription process.
    We deeply value our relationship with each customer and are committed to upholding the highest standards of service. Understanding your dissatisfaction and in order to address your concerns swiftly, we have processed a refund for the last payment. Please expect this to be credited to your account within five working days.

    We are dedicated to ensuring that your experience with Coursiv meets your expectations. Should you have any further queries or require additional assistance, please do not hesitate to contact us at ********************************** We are here to help and ensure your satisfaction with our services.

    Best Regards,
    Coursiv Customer Support Team

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged my account in a two week time period, three times. $39.99, *****, and 6.93. I never gave consent. I have no idea what this company is or what they do.

    Business Response

    Date: 06/03/2024

    Dear ****,

    Thank you for reaching out to us with your concerns. We apologize for any confusion and concern regarding the charges to your account.
    Upon reviewing your account, it appears that the charges of $39.99, $16.99, and $6.93 were associated with a subscription to our services, along with some special offers. Considering your situation, we reviewed your case again. 

    We have processed full refunds for all three transactions to address this matter swiftly and ensure your satisfaction. We hope this resolution alleviates any concerns you have about the transactions.
    At Coursiv, we are committed to providing transparent and trustworthy service. If you have any further questions or if there's anything more we can do to assist you, please do not hesitate to contact us via email at ********************************** We are here to help and ensure you have a positive experience with our services.

    Best Regards,
    Coursiv Customer Support Team

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reaching out in regards to three separate charges from Coursiv via my PayPal account. I have been going back with the company via email for about a week and a half now, through the info provided by my PayPal receipts, this compan's practices are deceptive and far from transparent. I am no stranger to subscription services as I have ******** Prime, and other services that I keep track of. Upon reconciling my PayPal I noticed Corsiv charges of $99.97 through the payments listed below. I genuinely have no idea what this company even is. I attempted to log into the compan's site via the info provided by PayPal. When I requested a password reset the company site said it did not recognize my email. Upon reaching out to the company and requesting a refund, as I have not been active or even using their services - the customer service team said they investigated and found that they could not refund my monies. I honestly just want my money back - at least the two charges of $39.99. I never even used the services. I do not even know what services the Coursiv offers.Coursiv is extremely dishonest, immoral, and scams individuals out of money. If this was an actual proper service, they would notify clients of an ending trial and notify them via email of upcoming charges or be better about communicating with actual customers and providing them with website log info at the least.I have never dealt with a legitimate company that does not refund their clients - especially knowing they did not use the "provided" services.This all started on 2/23/24 I unsubscribed myself via PayPal the moment I noticed I was being charged for a service I never used/use.Merchant ********* Transaction ID ***************** $39.99 Merchant ********* Transaction ID 22H207630M883111J $39.99 Merchant ********* Transaction ID ***************** $19.99 Thank you so much for your time and efforts - I look forward to hearing from you with a resolution.All the best,****

    Business Response

    Date: 06/03/2024

    Dear ****,

    Thank you for reaching out with your concerns, and we appreciate your patience as we worked to address this matter. We apologize for the difficulties you have experienced with our service and the dissatisfaction stemming from the communication with our support team.
    At Coursiv, we operate on a subscription model. When subscribers sign up, they agree to our terms which include detailed information about billing cycles and charges. We strive to be transparent with our subscription details and regret any confusion you may have experienced.

    Regarding the issue with the password reset, we apologize for the inconvenience caused by the unrecognizable email address. This situation usually indicates that the registration email entered does not match any existing account in our system. We understand that this could be frustrating and are actively looking into how our customer support can better assist in such instances.
    Upon reviewing your case, we have processed full refunds for the last two transactions. You should see the amounts credited to your PayPal account in 5 working days. This action was taken to ensure your satisfaction and to rectify the situation, given the circumstances described.

    We sincerely hope this resolution is satisfactory and helps improve your perception of Coursiv. We value integrity and strive to rectify any instances where our service may not meet our customers' expectations. Should you have any further questions or require additional assistance, please do not hesitate to contact us at ********************************** We are committed to providing a positive experience and are here to help.

    Thank you once again for your patience and understanding.

    Best Regards,
    Coursiv Customer Support Team

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested cancellation/refund on February 1st. They responded on the 2nd after I had been charged $39.99 and asked for additional information. I gave them additional information regarding the transaction such as my email address and screenshots of the receipts. They continued to ask for more information such as the exact time of the transaction because they couldn't find my transaction record. They then proceeded to tell me on 2/7/24 that they are not refunding me. I feel scammed and that this company is not legitimate based on their questioning of the transaction record. I would like to be refunded.

    Business Response

    Date: 06/03/2024

    Dear *******,

    Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced regarding your subscription and the handling of your support request.
    We would like to clarify that Coursiv operates on a subscription basis, as outlined in our terms and conditions, which all users must agree to upon signing up. These terms help us ensure that all subscribers receive continuous and uninterrupted access to our services.
    Regarding the difficulties in locating your account, it appears there was a misunderstanding stemming from the contact details used. Our records indicate that the email address from which the support request was made did not match the one associated with your subscription. Unfortunately, without the correct information, our ability to quickly resolve the issue was hindered. We truly regret that we did not receive the necessary details from you to expedite this process.

    To rectify the situation, we have issued a full refund for your most recent payment. We hope that this action will help to resolve the matter to your satisfaction. Our team would appreciate the opportunity to serve you again under better circumstances.
    Should you have any further questions or require additional assistance, please do not hesitate to contact us directly at ********************************** We are here to help and committed to ensuring a more positive experience in the future.

    Best Regards,
    Coursiv Customer Support Team 

    Customer Answer

    Date: 06/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Coursiv Limited is NOT a BBB Accredited Business.

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