Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged $79.99 when I thought I canceled before my free trial period. There was no email letting me know that my trial was ending or a receipt for the charge. I literally got charged today and they said that they can't refund me because I didn't use the product for 21 consecutive days. I understand not offering a refund if you are in the middle of a subscription because of all of the product you have access to, but when there is miscommunication on the companies end not reminding people that their trial is ending and will be charged. I just want my money back and pray that they really did cancel because there is no confirmation email sent other than from customer service replying to my initial email.

  Business Response

  Date: 10/25/2024

  Hello *******,
  
  We're sorry to hear about your concerns regarding the charges. Our subscription model operates on a trial basis, during which users have the option to cancel anytime. The details regarding the subscription period, pricing, and renewal dates are available within your user profile on our app. This information is provided to ensure that all subscribers are aware of their subscription terms and can manage their preferences at any time.
  
  According to our terms and conditions, which you agreed to upon subscribing, it is the subscriber's responsibility to cancel the subscription before the trial period ends to avoid being charged. We strive to be clear and transparent with these terms to prevent any surprises.
  
  We understand that miscommunications can occur, and we apologize for any inconvenience caused. We have confirmed that your subscription has been canceled, and you will not be charged in the future. Please check your email for any further updates regarding your situation. If you have more concerns or need further assistance, do not hesitate to contact us at **********************************************************.
  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for the trial and was charged the $39.99 trial fee. I agreed to paying that, but before my trial period ended on 9/30/24, I tried canceling the service and kept getting errors. Today, 10/01/24, I reached out to them as they charged me the normal rate of $79.99 on 9/29/24 for a refund. I explained to them the situation and that attempted to cancel before the end of the trial but the system wouldn't let me. This was their response: "We have thoroughly investigated your case and carefully reviewed your request. We sincerely empathize with your situation and deeply regret the problem you encountered. Unfortunately, based on our Refund Policy, we are unable to process a refund as per your request since you do not meet all the eligibility criteria outlined in the policy. You can find the details of our Refund Policy following the link. However, we would like to assure you that we have successfully unsubscribed you from any future payments.? We genuinely feel disheartened to see you leave, and we want to express our sincere well-wishes for your future endeavors. Please feel free to reach out to us if you have any further questions or concerns. We are here to assist you to the best of our ability. Best Regards,Coursiv Customer Support Team". I have made several attempts today, 10/01/24, to resolve this and have even asked for a manager to call me to discuss further and they keep replying with the same message. After asking again for a call from a manager, they just replied with "If you have any further questions, concerns, or require assistance, please do not hesitate to contact us. We are here to support you to the best of our abilities. Best Regards,Coursiv Customer Support Team". They claim to have great customer service, but they surely do not.

  Business Response

  Date: 10/04/2024

  Thank you for your patience as we addressed your concerns. We have processed your refund, and you should see the amount reflected in your account shortly.
  We appreciate your feedback, as it helps us improve our services. If you have any further questions or need assistance, please don't hesitate to reach out.

  
  Best regards,
  Customer Support Team

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge you for the course, dont tell you its a subscription that charges every 3 months, and when I check the Subscriptions tab nothing shows up so I didnt know I had a subscription until after I was charged the second time and they refuse to refund me.

  Business Response

  Date: 09/15/2024

  
  Hello,
  
  We appreciate your feedback. We understand the concern, and we'd like to clarify that the subscription was clearly explained during the sign-up process, and you agreed to the terms. Since the subscription was made directly through our website and not via the App Store, it wouldn't appear there.
  
  That being said, we have already processed your refund and canceled your subscription as requested. Please keep an eye on your subscriptions in the future to avoid any inconvenience.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how this company got my bank account information, but just charged me $39.99 and I wondering if this is going to be a monthly amount they take out of my account. I don't know who they are or how they got my information and I want the money they took out of my account put back in.

  Business Response

  Date: 09/13/2024

  Hello,
  
  It looks like you subscribed on August 14, 2024, and didn't cancel the subscription, which is why you were charged. Its important to manage your subscriptions to avoid unexpected charges. We've already processed a refund for you. If you have any more concerns, feel free to contact us at ********************************** but please make sure to keep track of your subscriptions next time.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: Charged $19.99 on March 6, 2024; $39.99 on April 3, 2024; $39.99 on May 3, 2024; $39.99 on June 3, 2024; $39.99 on July 3, 2024; $39.99 on May 31, 2024; $39.99 on June 28, 2024.Nature of Complaint:I have been charged multiple times by Coursiv without understanding what service or product I am being billed for. Despite numerous attempts to contact the company to clarify these charges, I have not received any satisfactory explanation. I do not recall signing up for any services with Coursiv and remain unclear about the nature of their business.Attempts to Resolve:I attempted to contact Coursiv multiple times without success. Finally, I reached them through PayPal, where my refund request was rejected without adequate justification. The lack of clarity regarding these charges and the refusal to provide a refund has left me frustrated and concerned about the legitimacy of these transactions.Desired Resolution:I am seeking a full refund of all unauthorized charges made by Coursiv. Additionally, I request clarification regarding the services or products I am allegedly subscribed to and urge Coursiv to improve their customer service responsiveness.

  Business Response

  Date: 08/06/2024

  Dear Customer,
  
  We apologize for any confusion regarding the charges to your account. It appears that the subscription was not canceled, which led to the continued billing. We have now canceled your subscription, and a full refund for all the charges has been issued. If you have any further questions or need additional assistance, please do not hesitate to contact us at ********************************** We are committed to resolving any remaining concerns you may have.
  
  Best Regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last June I have noticed recurring charges from Coursiv, through Paypal. To be honest I do not check my bank statements as detailed as I should have. I noticed that I had past charges. So by June 13, I sent an email saying I am not aware of this subscription and would like to cancel and seek refunds. I did not get a reply until a month after. Tonight, 7/12/24. They said I am not allowed for refunds but was able to cancel. I repeated that I did not consent of this subsciption and asked for proof of when this was activated, what device was it accessed from, what IP address was it accessed with, and what are the usage logs to prove that I have used this app. They only responded on when was the account was created, April. Until now they will not give me refunds, even if I mention many times that I have not consented and was not aware of this subsciption.

  Business Response

  Date: 07/14/2024

  Dear *****************************, 
  
  Thank you for reaching out and expressing your concerns regarding the subscription charges from Coursiv. We understand how important it is to manage subscriptions carefully, and we appreciate your diligence in following up on this matter. After reviewing your account, it was confirmed that the subscription was willingly initiated. We did send follow-up communications after your initial contact, but unfortunately, we didn't receive any further responses from your side.
  
  We want to assure you that your satisfaction is paramount to us. As a gesture of our commitment to excellent service, we have already processed a full refund and have canceled your subscription as requested. We hope this resolution is satisfactory and helps alleviate any concerns you may have had. Please feel free to reach out to us at ********************************* at any time if you have further questions or need additional assistance.
  
  Best Regards,
  Coursiv Customer Support Team
  
  

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this company access to one card to take payments from. I'm diabetic and became sick and unable to work so the card they had there was no funds there. Instead of them waiting for me to reach out to them they used PayPal to access my other cards and PayPal paid them leaving me with a negative balance. Once I got back to work money would have been placed on the card again in their bill would have been paid. But now for their unethical practice, I no longer want to use their services and I want them to refund my PayPal account the $39.99. they had no right to seek other forms of payments without my permission!!! Crooked companies like this needs to be stopped!

  Business Response

  Date: 07/01/2024

  Dear ***************************,
  
  We are truly sorry to hear about the difficulties you've encountered recently, and we appreciate you reaching out to us regarding the concerns with the payment methods used. I want to assure you that our company does not have the capability to access or charge any payment methods that have not been explicitly provided and authorized by our users. According to our records, the initial payment for the subscription was made via PayPal, and it is standard procedure that subsequent subscription fees are processed through the same payment method unless updated by the user.
  
  Please be assured, we have already processed a refund of the last payment amounting to $39.99 as a gesture of goodwill and in acknowledgment of the unique circumstances you described. We apologize for any misunderstanding and for any inconvenience this situation may have caused.
  
  We are committed to rectifying this issue to your satisfaction and hope to restore your faith in our practices. Should you have further inquiries or require additional assistance, please feel free to reach out to us directly via email *********************************.
  
  Warm regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20 I signed up for a 4 week course with E-Learning Coursiv. For $15.99 plus some kind of "add on" (I can't even remember what it was now) for $18.70.I canceled the auto renewal IMMEDIATELY after signing up for the 4 week classes. I forgot all about it and never even used it once during those 4 weeks. Then, on June 17, I noticed I got $39.99 withdrawn from my account, so apparently, the "auto renewal" was not canceled as initially requested.I contacted E-Learning Coursiv via email twice and got no reply.I called them on 3 different occasions, (on 6/17, 6/18 and 6/20) and left a voicemail (because all you always get when you call is a recording saying there is no one available to talk to and to leave a voicemail and they will "make sure to return your call".) They never got back with me!!They are liars and I want my $39.99 back as I made sure to have the auto renewal canceled.This is not fair and not legal!

  Business Response

  Date: 06/28/2024

  Dear *************************,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced. Our subscription model is designed to provide continuous access to our courses, and users agree to the price and conditions at the time of sign-up, with the responsibility to cancel before the renewal period if they wish to avoid additional charges. However, we understand that mistakes can happen, and we strive to address them promptly.
  
  We have thoroughly reviewed our records and confirm that a refund has been processed to your account. We apologize for any frustration this situation may have caused and appreciate your patience as we resolved this issue. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  
  Best Regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/2024 paid $6.93 for a 7-day trial billed to (******** Academy). Renews at $39.99 after a 7-day trial (Ticket # ******) billed under a different name (Coursiv_IO) Why billed by multiple companies?I signed up for a AI Prompt Business course to assist with creating prompts with AI. The company vows you can earn lots of revenue with their course. However, all the company does is specialize in deceptive practices, the course failed to offer any teachings on creating AI prompts, and the company was unable to honor the "satisfaction guarantee" as stated at check out.I participated in two short courses to find the material offered no value, or practical content surrounding AI prompt creation, as promised by Coursiv. The materials appear to be auto-generated sentences and a test to read pictures. There's no substance as it relates to generating AI prompts.I canceled 6/4/23, then noticed I was just billed literally after cancellation, I emailed support, requesting a refund for $39.99 monthly subscription as they dont accept phone calls. Despite their "satisfaction guarantee," they refused my refund, citing fine print. Claims to provide a refund at their discretion however declines everyone who requests. Offers trial for 7-day cancellation but renews subscription before trial expiration. At checkout, it says to cancel before the end of the 1-week introductory plan, which I did.I am seeking a refund of $39.99, as I did not use the service beyond the 1st day, once I canceled then my card was charged by another company. I would also like to highlight the company's deceptive practices.

  Business Response

  Date: 06/09/2024

  Dear *******************,
  
  Thank you for reaching out with your concerns about our service at Coursiv. We apologize for any confusion or disappointment you've experienced.
  
  When users subscribe to our courses, they agree to the terms outlined, which include details about trial periods and billing. We have reviewwed our records, and we see that after reviewing your case, our support team has processed a refund in accordance with our refund policy.
  
  We take your feedback seriously as it helps us improve our services. If you have further questions or need additional support, please contact us again at *********************************.
  
  We hope the resolution of your refund has addressed your concerns.
  
  Best Regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original subscription was started Jan 17 ************************************************* digital marketing. No app is accessible, and unless someone had saved the log in page after initializing their subscription, there is little avenues as to log back in. The available website when searching for coursive.io send you to a marketing page, then within their page, multiple links round back to the survey/ marketing page. It's close to impossible to find a consistent pathway to the log in screen. Access to the website seemingly made to send users in circles to frustrate them. Seemingly, these deceptive practices enables the company to retain subscription monies from people due to their subscription terms.

  Business Response

  Date: 06/03/2024

  Dear Better Business Bureau,

  We are writing to address a recent complaint filed under ******** Academy, which appears to be incorrectly attributed to our organization. The complaint involves a subscription for a learning pathway using AI to assist in digital marketing, associated with the email ******************************.
  ******** Academy is solely an educational platform focused on investments, and we do not offer any AI or digital marketing services. After a thorough review of our records, we can confirm that the individual in question is not subscribed to ******** Academy, but rather to a different product named Coursiv.
  Given that this complaint pertains to a different service, we respectfully request that it be removed from our profile. As ******** Academy is not involved in providing the services mentioned, we are unable to address or resolve this particular issue.
  

  Thank you for your understanding and prompt attention to this matter. Should you require any additional information or clarification, please feel free to contact us at ***************************.
  

  Best Regards,
  Prosperi Customer Support Team

  Business Response

  Date: 06/03/2024

  Dear *************************,

  Thank you for bringing your concerns to our attention. We have reviewed your complaint and would like to clarify that it has been filed under the wrong organization. According to our records, you do not have any subscriptions with ******** Academy.
  We kindly request that you remove your complaint from ******** Academy's profile, as it pertains to a different service. Don't hesitate to get in touch with us at ******************* for more assistance if needed. 
  Thank you for your understanding and cooperation.
  

  Best regards,
  Prosperi Customer Support Team
  

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21560057
  
  I am rejecting this response because: I was a former consumer of their product. Of which i had the difficulties signing in to their "education" platform listed in my original complain. Ultimate needing to argue my case ,due to their round about login practices, to receive a refund. This parent company seems to be hiding behind multiple business entities to protect them from any issues. Please see the attached charges on my paypal account, as well as other screenshots showing communication with Coursive and the contact details taken from the coursive.io website terms and conditions page. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/04/2024

  As indicated on the ********.io website, the contact detail are managed by the same parent company utilizing the same training and marketing pathways as coursive.io. the only difference in the two training websites is a marketing name. (Please see and compare screenshots of contacts between the two)

  Business Response

  Date: 06/11/2024

  Dear *************************,
  
  Thank two so much for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced in navigating our website. Please be assured that it is never our intention to frustrate our users or complicate the login process. We understand the importance of easy navigation for a positive user experience, which is why we've designed our website to be as user-friendly as possible.
  
  Upon subscribing to Coursiv.io, all users receive a detailed welcome email that includes all the necessary login information, along with a direct link to the login page. For quick and easy access to your account, you can directly visit *************************************************. Additionally, this login page is prominently placed and typically appears among the top search results when looking for the Coursiv through popular search engines. Simply entering terms like "Coursiv login" should guide you right to the page you need without any hassle.

  If, for any reason, you encounter difficulties, please reach out to us at ********************************** Our customer support team is eager to assist you with any issues, guide you through the login process, or provide any additional information you might need.
  
  We also want to acknowledge that you had previously contacted us with a concern, which was resolved with a refund. We hope that this action demonstrated our commitment to customer satisfaction and our readiness to resolve any issues promptly. It is our hope that this experience has not soured your view of our company and that we will have the opportunity to serve you again in the future.
  
  Once again, we apologize for any frustration caused and thank you for your patience and understanding. We are committed to continuously improving our service and ensuring that our customers can easily manage their subscriptions and access our learning pathways.
  
  Thank you once again for your feedback. We look forward to assisting you and hopefully exceeding your expectations in the future.
  
  Warm regards,
  Coursiv Customer Support Team