Reviews

Review Details

• Review fromYan A

  Date: 05/23/2025

  1 star

  Yan A

  Date: 05/23/2025

  I purchased a course at $19.99 from this company. Unexpected, I found a charge from this company at $39.99. The banker told me it was a subscription fee.
  This definitely was a fraud. I didn't authorize the transaction nor I was acknowledged.
  I want to tell people keeping away from this dishonest company. Plus, their course was just something better than nothing.
  I am responsible for this review at BBB here.

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  
  
  We completely understand your concerns, and we are truly sorry that the subscription details were not clearer.
  
  Coursiv operates on a subscription-based model, which includes automatic renewals. This is clearly outlined in our terms and conditions at the time of registration. We regret if this was not communicated in a way that made it easy for you to understand, and we apologize for any inconvenience this caused.
  
  We also regret that we could not locate the email associated with your account in our system. If you haven't already, please reach out to our support team at [email protected] with your account details so we can assist you and resolve this matter.
  
  Once again, we deeply apologize for the misunderstanding, and we truly appreciate your feedback as it helps us improve our services.
  
  
  
  Best regards,
  
  Coursiv Customer Support Team
  
  
  
  
  
  
  

• Review fromShaima A

  Date: 05/19/2025

  1 star

  Shaima A

  Date: 05/19/2025

  Please don't be fooled or tricked by their money back guarantee offer during purchase / checkout
  They lie and say the money back guarantee is conditional. They don't mention that during purchase / checkout

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  We sincerely apologize for the frustration you’ve experienced, and we understand how misleading it can feel when terms are not clearly communicated. Our money-back guarantee is indeed conditional, and we do strive to make all conditions transparent at the point of purchase. However, we regret if this information wasn't clear enough during your checkout process.
  Please know that we are committed to providing a positive customer experience, and we value your feedback. If there’s any issue with a transaction or refund, we’d like to assist you directly. Kindly reach out to us at [email protected] with your account details, and we will address this matter promptly.
  Once again, we apologize for any confusion and appreciate your understanding as we work to improve our communication.
  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Review fromJohn G

  Date: 05/18/2025

  1 star

  John G

  Date: 05/18/2025

  I unsubscribe from the service from the time frame they said and was still charged for it. I tired to appeal the charge but they insisted I was still subscribed. Don’t truest the service. They will still charged you.

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  Our subscription model includes automatic renewals, and we strive to make the cancellation process as clear as possible. However, it seems that there may have been a misunderstanding regarding your subscription status, and we deeply regret that this issue wasn’t resolved smoothly.
  Unfortunately, we were unable to locate your email in our system to investigate further. Please reach out to us directly at [email protected] with your account details, and we will do everything we can to assist you in resolving the issue.
  Once again, we apologize for any confusion, and we appreciate your feedback as it helps us improve our service.
  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Review fromPhi T

  Date: 05/01/2025

  1 star

  Phi T

  Date: 05/01/2025

  A total scam operation conducted via the Instagram platform intends to take your money and leave you with no recourse to fight back due to their initial corrupt setup. They have charged me twice: a 39.99 coursiv 2025 bundle and the 12-week subscription plan. Make no sense. I received only one invoice and later found out that I was charged twice. Shouldn't the bundle override the scam subscription? The payment system, product options, and advertising, in general, are very confusing. Avoid at all costs.
  They will answer your emails and provide you with a screenshot of their rules, but there is no human on the other side offering an honest explanation.

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  We sincerely apologize for the confusion and frustration you've experienced.
  
  It seems that you were charged for both the 2025 bundle and the 12-week subscription, which may have been due to separate transactions for different product options. While the bundle offer is a separate purchase, we understand how this can be confusing when there is overlap with your subscription. We deeply regret that this wasn’t clearly communicated during the sign-up process.
  As for the lack of human support, we understand your concern, and we are committed to improving our customer service to ensure a more personalized and responsive experience.
  In response to your concerns, we have already refunded the payment for the AI bundle. We hope this helps resolve the issue, but if you need further assistance or clarification, please reach out to us directly at [email protected] with your account details.
  Once again, we apologize for any inconvenience caused, and we are committed to resolving this matter to your satisfaction.
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Review fromDan A

  Date: 04/26/2025

  1 star

  Dan A

  Date: 04/26/2025

  WARNING! COURSIV is a SCAM!!! Watch OUT FOR THIS!
  Coursiv, is the worse investment decision I ever made in my entire life. They charged you hidden fees that you did not agreed to. They will not refund you the subscription fees due to their unfair and fraudulent business their running that scam people to give up their money. I experience this fraudulent on hand and I want to warn people not to give money to this business. I lost money to this scam and I urge people not to give money to this business and fell to the same fate like I did. Please be careful and dont let these people fool you.

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  We sincerely apologize for the frustration and confusion you've experienced, and we truly regret that you feel this way. We want to assure you that Coursiv operates on a subscription-based model with automatic renewals, which is outlined in our terms and conditions at the time of registration. We deeply regret if this was not communicated clearly in your case.
  We have reviewed your situation, and we’ve already refunded the most recent payment, as we are committed to resolving any issues our customers face. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected], and we’ll be happy to assist you further.
  Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services.
  
  Best regards,
  Coursiv Customer Support Team

• Review fromRobin G

  Date: 04/24/2025

  1 star

  Robin G

  Date: 04/24/2025

  This is just cheap AI generated tools. It often doesn't function properly. The "practice" lessons are a JOKE. If you know absolutely NOTHING about AI (me), you might learn something if you're willing to see through the tech issues. But if I had basic knowledge of AI, I'd be super disappointed. Also, their customer service sucks. When I complained about the issues, they basically just said too bad, not even sad about it.

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  
  
  Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand how important it is for the lessons to be informative and functional, and we regret that you did not find the value you were hoping for.
  
  At Coursiv, we are committed to helping users learn more about AI and its applications, but we realize that the platform may not have met your expectations. We continuously work on improving both the content and the functionality of our tools, and we truly value your feedback as it helps us in this ongoing process.
  
  Regarding the customer service experience, we are sorry that we did not provide the support you expected. We are constantly working to improve our service and make sure that our customers feel heard and supported. We understand how important it is to address issues in a timely and empathetic manner.
  
  To resolve the issue, we have refunded your payment and unsubscribed you from the service to prevent further charges. If you have any additional concerns or need further assistance, please do not hesitate to reach out to us at [email protected].
  
  Once again, we apologize for the inconvenience and thank you for your feedback.
  
  
  
  Best regards,
  
  Coursiv Customer Support Team
  
  
  
  
  
  
  

• Review fromAneta T

  Date: 04/15/2025

  1 star

  Aneta T

  Date: 04/15/2025

  Coursiv is a total scam! I HALF knowingly (Im a 73 yr senior) purchased something-whatever it was selling as a pop-up ad on my phone - late at night (just before midnight) but NEVER received any link to any training portal...only 2 charges from PayPal on my credit card. ARGH @#$%^&*.
  After I found a charge by PayPal (vs by THIS scamming company) for $39.99 on March 17 on my credit card statement which I thought was for an event that I paid for thru Paypal, I investigated it and found both an initial (first) charge of $19.99 by PayPal on Feb 19 for this purchase AND this 2nd charge of $39.99 again charged by PAYPAL vs by this company; yet i never EVER received ANYTHING directly from this company that gave me a link to the training that I supposedly purchased from CoursIV.io for these 2 payments. SHAME on COURSEIV.io. Please stop it (courseiv.io) from scamming people like they have scammed me.

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  
  
  We sincerely apologize for the confusion and frustration you've experienced.
  
  
  
  We want to clarify that Coursiv operates on a subscription-based model, which includes automatic renewals. When you sign up, you agree to our terms and conditions, and we do our best to communicate these clearly. However, it appears there was a misunderstanding in your case regarding the charges and the access to the training content. We deeply regret that you did not receive the training portal link and that the charges were not fully explained to you.
  
  We have reviewed your case, and we have refunded the most recent payment of $39.99. If you have any further questions or need additional assistance, please don't hesitate to reach out to us at [email protected]. We're here to help and want to ensure that your concerns are fully addressed.
  
  Once again, we apologize for the inconvenience, and we truly appreciate your feedback as it helps us improve our services.
  
  Best regards,
  
  Coursiv Customer Support Team
  
  
  
  
  
  
  

• Review fromMaria W

  Date: 04/04/2025

  1 star

  Maria W

  Date: 04/04/2025

  Complete scam! They will steal all the money from your bank account!

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  
  
  We are genuinely sorry to hear about your frustration, and we understand how upsetting this situation is for you. We would like to clarify that Coursiv operates on a subscription-based model with automatic renewals, which is outlined in our terms and conditions. Our goal is to provide clear communication about pricing and subscriptions, and we deeply regret if this wasn’t made clear in your case.
  
  If there has been an issue with the charges, we take it seriously and want to help resolve it as soon as possible.
  
  
  
  Please reach out to us directly at [email protected] with your account details, and we will be more than happy to assist you further.
  
  Once again, we apologize for the inconvenience, and we appreciate your understanding as we work to address your concerns.
  
  Best regards,
  
  Coursiv Customer Support Team

• Review fromLeata R

  Date: 04/01/2025

  1 star

  Leata R

  Date: 04/01/2025

  Honestly, if you could leave just no stars- I would. I cancelled, and immediately contacted the company via email for a refund of the 49$, but was informed that they will refund only to have 3 times to debit from my checking account today. I found the charge to be shady, and I was informed that my subscription was cancelled, only to find out that they were not truthful with cancelling my subscription. Top of that I told them because I'm a dis-satisfied customer, I'll put a review on here, and then they want to email me back the following:
  Satisfying our customers is very important to us, and I’m sorry our product didn’t meet your expectations. I fully respect your decision and can only apologize for any problems you experienced.
  Regarding the multiple charges, our records show only one successful transaction for the 12-week subscription plan. Could you please share a screenshot of other transactions?
  We’ve processed your refund, and you should expect to see the amount credited to your account in about five business days. If you do not receive the refund within this period, please contact your bank for further information.
  Moreover, I also canceled your subscription with us. However, you can still access our platform until 27 Apr 2025.
  If you have any other questions or concerns, reply to this email, I’ll be here to help you in any way I can.
  Best Regards,
  Coursiv Customer Support Team

  Coursiv Limited

  Date: 06/10/2025

  Hello,
  
  
  
  We deeply apologize for the confusion and frustration you've experienced with the charges and the cancellation process. We understand how upsetting it is when expectations aren't met, and we truly regret that this happened.
  
  To clarify, we do operate on a subscription-based model, and automatic renewals are part of our terms and conditions. We regret that this wasn’t fully clear in your case, and we sincerely apologize for any misunderstandings regarding your subscription cancellation.
  
  Regarding the charges, we’ve processed your refund, and it should be reflected in your account in about five business days. If you have not seen the refund by then, please do reach out to your bank for further assistance.
  
  
  
  Your feedback is important to us, and we appreciate you bringing this to our attention. If you have any other questions or need further assistance, please don't hesitate to contact us at [email protected]. We're here to help and want to ensure that your concerns are resolved.
  
  Once again, we apologize for the inconvenience and appreciate your understanding.
  
  
  
  Best regards,
  
  Coursiv Customer Support Team

• Review fromBalam L

  Date: 03/28/2025

  5 stars

  Balam L

  Date: 03/28/2025

  I have benefited from Coursiv training tremendously at an affordable price.

  Coursiv Limited

  Date: 04/02/2025

  Hello,
  
  Thank you for your positive feedback! We're thrilled to hear that Coursiv's training has been beneficial to you and that you found it affordable. We're committed to providing valuable and accessible learning experiences, and it's great to know we're meeting those expectations for you.
  
  If you have any further feedback or questions, feel free to reach out anytime. We're here to help!
  
  Best regards,
  
  The Coursiv Support Team