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Business Profile

Vacation Certificates and Vouchers

RTI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a hotel at ************** hotel for a one night stay for March 19th. I booked the reservation through ************************* on Feb 19 with free cancelation by 3/17. I was told SW uses Booking.com, however on my credit card the charge is listed as RTI*SWHotels. I was charged $292.66 immediately. I never received an email confirmation and I needed to cancel reservation during their free cancelation period. Its impossible to cancel the reservation through booking.com without a confirmation number and pin number that would have been on the confirmation Email, but I never received it. I called SW airlines who said I must talk to booking.com. I called and emailed booking.com multiple times, however they will not help without confirmation number and pin number. They can not even send me a confirmation email (so I can get the numbers) without me providing them the numbers first! I have spent hours working on trying to get my reservation canceled through booking.com and my credit. I did call the hotel and they noted I called to cancel during the free cancelation period, however they cant issue a credit, that has to come from booking.com. This is beyond frustrating.

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged 79$

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a room at **************** in ****** Kauai, ****** for the night of Mar 4, 2023, checking out Mar 5, 2023. My credit card was charged $420.28 on Oct 3, 2022. The cancellation policy states that it will be 100% refundable if cancelled by February 22, 2023. I've tried to cancel this reservation with ****************, they say I need to cancel through the booking company. I've tried to contact them *************) but number is not in service. I can't find a website for them that works either. The name RTI*SWHotels was listed as the company that took out the money from our credit card. I have had no luck speaking to anyone about this, cancelling the reservation, or getting my money refunded.Hope you can help.*******************

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a hotel room at the Holiday Inn Express ********** at for September *****, 2022 through the ********* Airlines website. The amount of the room is $1519.19. I was immediately sent a verification from my credit card company that my card was charged for this amount but I did not receive a confirmation email from ********* airlines with my reservation number and pin. My understanding is that ********* outsources these bookings through Booking.com, but my credit card received the charge from RTI, whatever that is. Now, I need to cancel that hotel reservation. I contacted the Holiday Inn and they cannot cancel because the reservation was made through a 3rd party.. I have contacted Booking.com and they cannot help me without a reservation number and pin code (from the email I never received). I have emailed them, phones them in ***************, and clicked links on their website for help, unable to get ANY help because I don't have the reservation number and pin. I want to cancel this and can't. Please help me as I've been charged for $1519.19 and I want that money refunded and my hotel reservation canceled!

RTI is NOT a BBB Accredited Business.

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