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Business Profile

Video Production Services

Vegas Video Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Production Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid this business to shoot a video, build a website and edit. i ordered two cameras, one for still camera and the other camera to move around.He fail on th second camera and put the second camera as a still camera. I did not want that. I told him I wanted a moving camera to shoot the orchestra. So the business owner did not do what I asked.He also did not deliver me the footages that I paid for. I paid him 750..00. I do not have the footage at all,He also claim he could build websites. I gave him a deposit of 300,00 dollars and he fail to give me the site that I wanted. He made a one page site that was worthless.We simple want is my footage. He must delliver it asap from both cameras.This guy claims he can do this and do that. He is not professional but a lazy person with no skills. I would not recommend him to anyone.

    Business Response

    Date: 01/18/2024

    The client ordered video recording services with 2 cameras at a wedding venue I included the invoice with this reply. He never told me to have a moving camera nor is it stated on the invoice or did he say to have a moving camera while he was 15 feet away most of the night I did get some pictures as a free courtesy. I also edited a video for him to prote his business with the footage at no cost and emailed a link for him to download. I have included this and all the links to his footage as proof of delivery, but he must download all his files in the next 3 days or they will be erased forever from our computers. I also sent a copy to his email. I built a website for him and he said he wanted more pages and some extra items I told him it would be extra since he didn't say all these items before the site was built when we gave the quote he state he wanted an edited video site with a few pictures and text to promote his band that he hires to rent to corporate clients. 

     

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    The files above are the raw footage from each camera and the edited video in which we have delivered all files and the services.

     

     

Vegas Video Solutions is NOT a BBB Accredited Business.

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