We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Virtual Currency

Coin Cloud

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Currency.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used my coin cloud wallet to purchase $1600 of bitcoin through a bitcoin ATM kiosks on May, 8, 2024. I got a printed confirmation on the purchase from the bitcoin machine. However it has never shown up on the my apps. I have tried to call the support number for help on the coin cloud app and the phone is no longer available and support tab for chat is no longer functioning. So I called a phone number I had programmed into my phone for help used in the past. All was to not reaching anyone. This concerned me greatly. I have texted as well with no responses. I tried reaching out to bitcoin through the apps and numbers available with no responses back. My money is lost out in crypto world.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lost the money because I cant remember my email/ account information after my stroke. Not intentional

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought btc on 11/2/23 on my coincloud wallet.the amount never showed up in wallet my wallet page says network error through numerous calls find out coincloud filed bankruptcy and that my bitcoin was now in blockchain not in my wallet the problem is I cant get my bitcoin to any other wallet address because when you go to make the sell or transfer it says I have zero balance on that address and wallet because coincloud has shut it down I just want to know how I can get to my bitcoin and do something with it if I cant use the address and scan code its under to transfer it to another wallet all transactions ask for the wallet address before you can make the transaction and that is when it is denied the amount bought was 3000.00$. Cant get any help from anyone let alone reach a live person for answers who can I contact that can actually help get this money to a different wallet and out of blockchain

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Bitcoin through CoinCloud twice around the first week of June 2023 . One for the sum of $1,300 and one for the sum of $1,500 .The values never became available to my wallet .The customer service told me that a company wide system upgrade has delayed things and it should be uo and running soon . Then a generic recording of the same thing was all I could get while calling the number at later dates. I see that many others have had the same issue . I am wanting a refund of my $2,800 from the company .

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to know why the coincloud atm in the store has been upgrading for few weeks and when will the atm start functioning again .

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 10,2023 Received a payment of $300.00 To my coin cloud wallet cant send it to another bitcoin wallet coin cloud has done nothing but give me the run around saying they are working to resolve the issues yes here it is 6 months later and still havent fixed the issue i just want my payment .

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $550.00 and never received it in my crypto wallet cannot contact this company. Would like to know where my funds went.

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Has not refunded my money. The transaction was made in June 2023. Refund should have been released no later than August 8th.

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive deposited $1600 into my coin cloud wallet. Ive since learned that there is an internal error - code 500. (The company has been using a software update as an excuse since JUNE!) **** code is an INTERNAL server problem. I have zero control over this. Ive also learned that coin cloud just claimed bankruptcy. Ive called and Ive emailed and Ive heard not a word back. Is this company literally going to walk away with my money and not even respond??? Where is my money?

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put $5800 in a coincloud atm on June 9th 2023 at 9:54am. The money was used to purchase bitcoin. This bitcoin was never received. They stopped answering phones **** their atms are still working.I just received a letter from a bankruptcy court for coincloud. They said I may or may not get the money back and it will take months.This is unsatisfactory I have already waited an over a month. If theres anything you can do to help I would appreciate it. Im sure there are people still putting money in there machine and its not right.

Coin Cloud is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.