We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Slim Xcel Keto Acv

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle of the slim xcel keto acv gummies on April 11, 2024. On May 25, 2024, I was charged $279.99 for another shipment which I had not ordered. They auto sign people up for a subscription and you have to opt out in order for it to stop. I called them immediately to cancel the subscription and the order. They informed me that they would cancel the subscription (they have) and that I could return the product for a full refund or they would give me $100 if I chose not to go through the hassle of returning them items. As soon as the product was received, I immediately sent it back to them. The tracking number for the return was LM201691475CA They received the product on June 28, 2024. They originally told me it would take 3-5 business days for the refund. When I inquired on July 8, 2024, they informed me that We appreciate you getting back to us on this matter. We received notification from the warehouse that your returned items were checked and verified for the products SlimXcel Keto+ACV Gummies. Upon processing the refund an error occurred and unfortunately, the refund wasdeclined.Another option for the refund is to process it through an E-check(Electronic Check). Kindly reply to this email, with the email address you prefer the e-check to be sent.Since this time I have sent 6 emails asking when I will receive the refund. The last email they sent was Were still waiting to hear back from our financial department. Please allow us some more time to follow up with them. We greatly appreciate your ongoing patience.I have indicated that I have been more than patient and I dont feel they have any intention of providing a refund.

    Customer Answer

    Date: 08/20/2024

    The charge on my card was from the merchant Gummy5*BN25 Cheyenne *** The confirmation email came from slimxcel. 
    ***********************************************************

    Customer Answer

    Date: 08/20/2024

    The charge on my card was from the merchant Gummy5*BN25 Cheyenne *** The confirmation email came from slimxcel. 
    ***********************************************************

    Customer Answer

    Date: 08/20/2024

    The merchant charge on my credit card was from Gummy5*BN25 Cheyenne ****************************************************************************** confirmation email was from the     slimxcel team. 

Slim Xcel Keto Acv is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.