Reviews

Review Details

• Review fromCarolyn R

  Date: 09/11/2023

  1 star
  These people charged my card multiple times for services that I did not order. Customer service was rude and nasty and of no help. I had to cancel my card to keep them from charging even more. Be warned.

• Review fromAnne B

  Date: 08/16/2023

  1 star
  Do NOT sign up for their services! No, no, no! They took multiple unauthorized payments from my account, totaling almost $300. When I tried contacting them, I could not reach them by phone or chat. When I finally found their email address, I was told I’d get a full refund. To date, that has not happened. Stay clear of these scamsters.

• Review fromLatavia T

  Date: 08/12/2023

  1 star
  This company really sucks it and it totally is a SCAM SCAM SCAM did the same thing to my account over charged by $900. You can even call the # or chat with someone online someone named Rowena was sending emails saying they we’re going to reimburse my account but that never happened this is a really bad company and do not I repeat DO NOT spend your money with this place because they will take ALL YOUR MONEY AND WONT CARE. THIS PLACE SHOULD BE SHUT DOWN

• Review fromChris L

  Date: 08/02/2023

  1 star
  This company provides nothing but Merchant Fraud, the do not provide any service after the payment, then they bill your account without contacting you and asking for authorization, everyone is taken by this company but no one files charges, well I am filing charges and , going through BBB Complaint process and other government agencies against these predators that systematically, create Merchant Fraud, it is their responsibility to Contact you any time they charge to your Credit or Debit Card, is against the law and everyone needs to have the do reverse charges or Chargebacks, they are nothing but pore Criminals and Guilty of Merchant Fraud. i think they need a class action suit filed against them

• Review fromMichelle K

  Date: 07/26/2023

  1 star
  I have a loved one who is in a correctional facility. There was a link to Pigeonly located on the correctional facility's own website for Pigeonly (for us to be able to send letters via email instead of snail mail). They offered both a free and a paid service. The free service allowed for two emails a month so I thought that would be a good way to supplement my snail mail letters. I signed up for the free account but had to give my credit card information in order to open the account (in case I were to purchase any add-ons). However, their umbrella company, ' Post Pigeon', has charged over 15 charges to my card at $34.99 each time they charged my card. As soon as I found out I immediately canceled my Pigeonly account and then I immediately disputed the charges with my card company. I also had tried to call Pigeonly about the charges but they did not answer the phone. I got a voicemail message. On top of that, when I went to cancel my account with them, I had to check a box to 'agree to the cancellation terms" BUT there was no link on their website to tell what the cancellation 'terms' were. I had to check the box because it was the only way to cancel the account. And now my credit card company is telling me I need to contact Post Pigeon and Pigeonly to make them stop charging me! I have no idea how to get them to stop. They are not answering the phone. And the worst thing is that the correctional facility is recommending this service on THEIR website with a link. TOTAL SCAM. BEWARE!!!

• Review fromSyeda H

  Date: 07/23/2023

  1 star
  My card was charged 5 times today by Pigeonly. I canceled the subscription July 7th. Please do not put your card information into their website! They will complete unauthorized charges! Someone there is committing fraud with peoples cards. Be ware.

• Review fromHeaven G

  Date: 07/22/2023

  1 star
  Horrible. Heartbreaking. I paid $24.99 for a month of unlimited letters, pictures, etc, and have since then been charged multiple charges of $34.99. So much money absolutely wasted when all I wanted was to send my loved one a simple letter. I hope somehow everyone gets their money back and this website is shut down.

• Review fromApril D

  Date: 07/12/2023

  1 star
  They keep over charging me after I had already paid for a month and then started to try and charge me 34.98 for what I have know clue this is absolutely ridiculous

• Review fromNicole H

  Date: 06/21/2023

  1 star
  I thought this was a good ideal in the beginning until i notice that the company was over charging me for the service. They tell you one price and then charge you another. From 2020 until 2023 i was defraud $2,200 from my bank account after i told them to discontinue my card information. I have tried calling them about 20 times since i notice the chargers, sent emails, and no one has or will respond back. They have you holding the phone for hours and no one picks up. So i went in and sat down with the President of my bank to get this resolved. How do you go from taking one monthly payments to taking anywhere from one to eight payments a month of somebody else money without they approval? That is down right fraud and someone needs to be held accountable for it. You should be put in jail! I want my money back just like you stole it!!!!!!!!

• Review fromSHELLI L

  Date: 05/01/2023

  1 star
  I thought this was a great service, for the 1 time I used it. I have tried to cancel my account in many ways: emailed 2x, called and "kept my place in line" but didn't receive a return phone call, and now I have been on hold for 1 hour. If they are still helping other customers, there must be so many complaints, maybe they need more "Customer Support Heros"! BTW, the on hold music repeats every 30 seconds and is becoming so irritating! Just mail photos and letters to your loved ones.