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Business Profile

Wearable Promotional Products

FreeLogoServices.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wearable Promotional Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally lodge a complaint against LogoMaker/FreeLogoServices regarding their mishandling of my websites, ************* and ******************. Despite multiple communications and assurances from their team, the issues remain unresolved, causing significant financial and reputational harm to my businesses.Key issues include:Improper suspension of my websites due to alleged payment issues, despite prompt updates to the payment method.Missing content and unauthorized downgrades after reactivation.Extended downtime for *************, which has been inaccessible for 13 days as of March 23rd.Charges for services I have been unable to use.I have demanded immediate restoration of my websites, compensation for damages, and accountability measures, but the company has failed to provide a satisfactory resolution.I request the BBB's assistance in resolving this matter and ensuring the company takes appropriate corrective actions.Thank you for your attention.Sincerely, ******* Owner, A Dad That Cleans & Music Production Business ************* | ******************

    Customer Answer

    Date: 03/25/2025

    Hello, the company goes by two names. One name is freelogoservices and and other is Logomaker. They are the same company. If you need more information please let me know.

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 domains with email and website for all three. I requested all three be transferred to the original organizations which are ****** Workspace and Weebly. I was told these actions were done. Agents have lied, drop the chat, and be rude. All awhile knowing they have prohibited my transfer. My accounts are paid and I am the owner of these domains. By law this is illegal to tapper with my ownership. I want my emails and websites.

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 09/13/22, a total of 2500$. Follow up on 09/27/22 and 12/15/22 with their chat customer service. They replied that they were working on my orders, and due to the current whatever, that person replied to me asking me to follow up again if I did not receive my order. I told them okay. Another month past I followed up again. They replied that your orders couldn't be reordered or disputed because of the past 90 days. Please always email and don't use chat/inbox chat. You have no track to hold the scammer or bs company accountable for your loss!!!!

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 customized shirts from this company on 12-2-22 for $50 each. Of course the money was paid at the time of purchase. I was supposed to receive my shirts within ***** days. When I called in mid December to check, they assured me if my order hadnt arrived by Dec 22 they would process a refund. I sent a chat (no phone option for communication) on Dec 23 to let them know I hadnt received the shirts and requesting a refund. That led to them telling me they would have to email me prior to doing this. The email asked all of the questions I already answered so I responded asking for a refund again. That supposedly went to a supervisor and I was told would take 24 hours. The next day they responded back via email there was a vendor delay and to give them another week. I said no and again asked for a refund to which they repliedthank you for your patience you should receive your shirts next week. Ive again been in communication multiple times this week and another week has came and went without the shirts. I want my money back so I can order the shirts elsewhere. Its been almost a month. I need to get the shirts for my employees and am very frustrated!

  • Initial Complaint

    Date:08/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a really cool logo and designed it with my custom registered domain through godaddy.com. The design was exactly how i wanted it. So I purchased it. I am very happy with the logo but then I decided I needed business cards. So I designed the cards with ease and when I was happy I ordered them. They were delivered in less than 8 days. However The business cards were printed wrong on one side. Both sides were duplicated when the information on the design I created was different. I immediately sent in a complaint and they responded with me needing to send in pictures of the cards. So I did. They said they did a re-order and that was on Aug 8th. They said to allow 2-3 days for processing and ***** days for delivery. It is now Aug 28th. No phone support, only email and live chat. So after several emails with little information I did a live chat. **************** swears the re-order was placed and I should be getting my new printed cards with in a few days, yet there is no tracking number or indication on my account a re-order was ever completed as they say it shows on their end.

FreeLogoServices.com is NOT a BBB Accredited Business.

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