Complaints

This profile includes complaints for Skalys Moving Xpress LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Skalys Moving Xpress LLC

  N Las Vegas, NV 89030-8706

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  Skalys Moving Xpress LLC

  906 E Tonopah Ave N Las Vegas, NV 89030-6925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint - Suspected Fraud and Loss of Belongings During Move The movers claim that approximately 20% of our belongings were loaded onto a separate truck, which was subsequently involved in an accident. Despite our persistent attempts to communicate over the last two weeks, we have encountered resistance and a lack of cooperation in providing crucial information to verify these claims.Specifically, we have repeatedly requested the following information, but have received no satisfactory response:1) A copy of the police report filed in connection with the accident involving the separate truck carrying our belongings.2)Pictures documenting the extent of the damage sustained by the alleged 20% of our belongings in the accident.3) Detailed information, pictures, and the current whereabouts of our 80% 'un-damaged' belongings, including an expected delivery date.Our concern is compounded by the fact that our belongings include numerous essential items that are irreplaceable and of great significance to our family's well-being and health. These items comprise vital medical devices, such as a cardio-mems sensing-reader crucial to monitoring my 85-year-old father's heart implant, custom-assistance devices essential for my 83-year-old mother's care after her strokes and dysphagia, as well as invaluable educational audio-sensory custom electronics and devices for my son. Additionally, we have entrusted the movers with our cherished memories in the form of pictures, expensive paintings, and select artifacts accumulated over many years.The lack of transparency and cooperation from the movers has left us feeling vulnerable and devastated. The entire experience has been highly unprofessional, and our family is now living under duress and fear.We implore you to take this matter seriously and conduct a thorough investigation into the suspected fraud and loss of our belongings. Urgently, we request the corrective actions.

  Business Response

  Date: 08/24/2023

  While it is true that the customer was informed that there was an accident and that probably 20% of his things had some mistreatment. He was also informed that it was human error and that his move was in good condition. It was a mix-up and the client was notified.
  
  From this, everything has been uphill for us. All information has been shared with the customer. Police reports, photographs of the damaged truck and the human team moving as well as the damaged objects, showing him that his belongings were not within the damage.
  
  Although the refusal of the customer at all times and despite numerous threats, in which he claimed to end the owners of the company. We agreed on a delivery, unfortunately the customer refused to coordinate with his building the delivery of his belongings. the customer took the ********************** team out of delivery place. not letting them make his delivery. We understand the customer's annoyance however the company does not want to steal their things or keep them.  WE WERE IN HIS APARTMENT TO MAKE HIS DELIVERY SOMETHING THAT HE DID NOT WANT TO RECEIVE.
  
  Sincerely we have looked for a way to find a solution even our team suffered an accident, all the time we have faced and responded to numerous fees for situations that the customer has generated. We remain in the fact of wanting to finish the work and that this story reaches an end not so unpleasant for the customer.