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Business Profile

Condominiums

Joshua Hills

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ceiling has been damaged for months from whatever it may be since I had started living here we have been through two management teams and four different maintenance teams and No one seems to be taking its seriously to the point where it can make the entire apartment uninhabitable I have complained for to long and nothing has been done with No update If Need be I Will be contacting a contractor getting a quote and then giving that information to the office seeing if then they will actually do something about it and if they dont, then I will make it a bigger problem

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our master shower has been leaking almost since we moved in 3 years ago. Several maintenance workers have attempted to repair it with no success. I was told we needed a new shower door however it was not in the managements company budget. Our shower has what appears to be mold or mildew. I have put in several work orders and been to the management office a few times and the issue has not been resolved. Also, due to a previous repair attempt, part of the wall was removed and repaired due mold/mildew. The wall was never repainted and I was told that the reason why is because they no longer have the paint color. This is my 3rd major complaint with this management company. The first being without a working air conditioner in the summer for 2 weeks and the second was a request for a stuck window in my daughters room in the winter which caused her to become sick due to the cold. If there is someone else who can contact me to resolve this issue, that would be great.

    Business Response

    Date: 02/20/2024

    Our regional maintenance has replaced new shower door seal has been replaced Also, resealed shower door with new Silicone resident is aware that the silicone needs to dry For 2 to 3 hour. Maintenance will be back today before 5pm to insect and make sure its 100% completed to start using the shower and turn on the water. resident is aware of this process. 

    Customer Answer

    Date: 03/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2, 2023: Received approval from Joshua Hills Apartments to lease unit ****. Signed valet trash, internet, universal animal, and package locker addendums. Have no record of signing a lease. Was not told my husband was e-mailed the lease and needed to sign it.May 12, 2023: Flight delayed multiple times. Was in contact with *********************** re: our ETA. **** insisted lease documents be signed prior to our arrival, despite ** being en route. Arrived at leasing office at 4:30 pm, *********************** hurried ** through leasing process and handed ** walkthrough paperwork. She did not accompany ** to the unit, nor did she walk through the unit herself. Upon arrival in building, elevator would not close on first floor.Upon arrival in unit, floor was dirty, air handler covered in greasy dust, and strong paint fumes that made my cats ill. May 13, 2023: Discovered there was no hot water, weatherproofing on the patio door was not complete, and the laundry room window was also not properly sealed. Alerted *********************** in the leasing office and gave permission to enter unit for repairs. May 14, 2023: Awakened by neighbors loud altercations. Heard beeping in apartment. Discovered that it was coming from water heater and water heater closet smelled of rotten eggs. Immediately vacated the premises and alerted management. Discovered notice that gas company had alerted management to inoperable water heater on May 10th.May 15, 2023: *************** that I wished to cancel the lease effective immediately given aforementioned concerns and wanted my deposit back. Management refused. Requested refund of deposit from *************.May 16, 2023: Hot water still not working at close of business day.May 18, 2023: Management refused ** Energy access to equipment needed to shut off electricity.May 19, 2023: ************* approved return of funds. Joshua Hills sent notice of return as well as threatened a return fee. Returned keys to unit and garage door opener.

    Business Response

    Date: 06/09/2023

    ***************** and her husband applied for apartment **** on April 27th, 2023, they received an approval, the lease was sent to both ***************************** and *********************** on May 2nd for signatures (please see attachment activity log on file and lease). All lease holders must sign the lease before keys to an apartment are given which is why **** (leasing requested ******************** signature on May 12th before she could give them keys. When the ******** arrived it was close to closing and **** had other tours scheduled so she was unable to walk the apartment with them and handed them keys. On Saturday May 13th, 2023 **************** submitted a service request (please see attachment) stating that there was no hot water upon arriving maintenance discovered that the resident had not yet turned their gas on which means that the water heater would not function. 

    This apartment was walked by the Maintenance supervisor, Community Manager and myself Regional before it was rented and it was complete. On May 15th Sarai the Community Manager emailed **************** asking if she could do a walk through with them but no reply was received, they then moved out on May 19th without giving ** a reasonable amount of time to either address their concerns or approve to release them from their lease without a fee. 

    Please let ** know if any additional information is needed. 

     

    Thank you, 

    ***************************- Jordan 

    Regional Manger 

    ******************* 

    Customer Answer

    Date: 06/15/2023

     
    Complaint: 20081808

    I am rejecting this response because: approvals aside, **************** and myself arrived at 4:30 pm, a full hour and a half before closing which would have given **** plenty of time to walk the unit with **.

    With regards to the gas/hot water, I had the gas turned on May 10th, a full two business days before I moved in. (Please see attached bill from *************** When I made the appointment with ************** they told me that a member of the property management team would need to be present to give them access to the unit. I contacted **** with the date and times of their arrival.

    Among my move-in paperwork, I found a notification from ************* (please see attached notification) stating that the gas had been turned on but the water heater was inoperable. I called ************** and they confirmed that theyd told property management about the inoperable water heater. Furthermore, this was noted on the inspection sheet when I moved in, as was the fact that the water heater had no way to vent outside, which is unsafe (please see attached photo and note no connection between water heater and vent). We notified **** about it on the 13th.

    When I asked ***** to cancel my lease because the unit they'd rented me was unlivable as per ****** law, she refused and also said that there was no ticket for the water heater and that I would need to place one through the complexs portal, which I could not, as I was not given access to the portal until after I had asked my lease to be cancelled. So, I find it interesting that there is now a ticket dated May 13th when there wasn't at the time that I asked to cancel the lease. (please see attached email, and also please note that the stop service request was placed after I requested to cancel my lease.)

    Joshua Hills had ample time before I even moved in to address the water heater issue but chose not to and are now attempting to say that I never had the gas turned on, despite the fact that management had to be present when the gas was turned on and they were notified at that time that the water heater did not work. They also had ample time to fix the water heater issue after I notified them and chose instead to shift blame and make excuses, just as they are doing now.

     

    Sincerely,

    *****************************

    Business Response

    Date: 06/15/2023

    When ************* arrived to the property on May 10th to turn on the gas they did not request that a staff member accompany them to the apartment they simply asked for keys and went on their way, when returning the keys the gas company made no mention of a note left behind regarding the water heater. It wasn't until Mr. and ***************** moved in that the team was notified on Saturday May 13th about the note being left behind and the unit not having hot water. The maintenance team responded to this on Monday May 15th, upon arriving to the apartment they discovered that there was no hot water and no one was home so the on site office team called the resident but there was no answer and they were unable to leave a voicemail which is when they emailed the resident and took it upon themselves to call ************* who then told them that the unit no longer has gas due to the resident shutting it off. 

    Given the information that the maintenance team was given they responded promptly. The ******** moved in on May 12th and decided to move out May 19th. Below you will see the *** code as which relates to a landlords failure to maintain a dwelling unit in habitable condition and what the time frame to remedy the issues looks like. And the proper steps to be taken by a tenant/ resident in such case. 

     *** 118A.355 Failure of landlord to maintain dwelling unit in habitable condition.
          1. Except as otherwise provided in this chapter, if a landlord fails to maintain a dwelling unit in a habitable condition as required by this chapter, the tenant shall deliver a written notice to the landlord specifying each failure by the landlord to maintain the dwelling unit in a habitable condition and requesting that the landlord remedy the failures. If a failure is remediable and the landlord adequately remedies the failure or uses his or her best efforts to remedy the failure within 14 days after receipt of the notice, the tenant may not proceed under this section. 

     

    We would have been more than willing to remedy any issues brought to our attention with the proper communication and given sufficient time to do so which neither was given. 

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