Complaints

This profile includes complaints for Tow Guys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tow Guys

  3850 Losee Rd North Las Vegas, NV 89030-3307

• 

  Tow Guys

  3823 Losee Rd North Las Vegas, NV 89030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Towing cars in my neighborhood illegally even though we have parking passes and are pared legally and registered as well

  Business Response

  Date: 03/19/2025

  In order to respond to this complaint I will need more information. Date and time of incident, vehicle information and address where vehicle was towed from are required. Once I have this information I will respond accordingly. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23084169
  
  I am rejecting this response because:
  
  Sincerely,
  
  Deaundrae *****

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was illegally towed from this parking lot. They had signs that weren't visible and not placed around the lot in a way for everyone to see. I went here to eat at ********* and my screenshot from my ****** maps timeline is proof, as well as my purchase at *********. I was there from 130pm to 220pm and had to park in that part of the shopping center due to no parking available infront of *********. I know their was an event going on but I was not there for the event, I was parked in the shopping center to eat at a restaurant inside the shopping center. I would like to get a refund for my dad **** ***** because he is the registered owner and I will have to get my car out in the morning to make it to work on Tuesday. Their reviews on ****** and Yelp will show they got alot of other people to this weekend with their inadequate signs.

  Customer Answer

  Date: 10/21/2024

  This is the receit information 

  Business Response

  Date: 10/21/2024

  Yes, many people were towed from this lot. Most claim the signs were not posted at all, some say there were not enough signs. The regular everyday signs posted in this lot are done directly in accordance with Nevada law. But on this 1 weekend, because of the event across the street at ***********, extra signs were placed at each entrance of the retail plaza parking lot. That were there at the onset of each day of the event. Failure to read the message on the sign does not equal no signs or insufficient signs posted throughout. A number of the extra signs were completely gone by the end of each day and some were vandalized and thrown away from the driveways they were placed in. These missing and vandalized signs were replaced daily before the event started. Im sorry you ate at ********* and had to park where you did. But ********* is not a part of the property that we were towing from and unfortunately when you parked your car and left the private property your car became eligible to be towed.
  the BBB is not your best place for recourse in this matter. Get in touch with the *** (*******************************) **********  and lodge a complaint against Tow Guys. If you are correct I will be ordered to refund the monies we have already collected and I will be given a citation that comes with a fine that can be as high as $10,000.00. 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/12/24 $523.77 They unlawfully towed my car. When I went to retrieve my car I noticed their business license was expired and when someone pointed that out they got really upset and refused to explain. They charged me the after hours fee and the night fee. Even though they towed my car @1:36pm and I got there @4pm. And when they finally gave me my car after over an hour it was damaged. And when I went to this website it says its no longer a business so they stole and damaged my car

  Business Response

  Date: 10/17/2024

  I am unable to upload photos of the current business licenses for ********************** and Kings Towing. Our business licenses are current and are on display in our office for public viewing. 
  

  after hours fee was applicable on this vehicle release as the car was redeemed on Saturday 10-12-24. Normal business hours are 8am-5pm Monday thru Friday. After hours fee is charged outside of these hours and also on holidays. 
  

  I have not seen a damage complaint for this vehicle as of this morning. If I do the damage will e addressed then. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, we went to dinner at a restaurant at the location of ***. There were no signs in the vicinity of being towed. Came out and vehicle was gone. Around the corner was a hand written sign saying no event parking and showed a tow number. By the off chance we called and yes indeed it was towed. Let me also say we paid a $20 cash fee to a gentlemen to even get in the parking lot of the bar and grill. Once we arrived at the *** location there were 40 other people here with the same incident and no explanation and the same $500 fee to be paid. I asked did the business call because we paid to park and the tow company said I was telling a story and I said okaythen I said I have receipts from the restaurant and he said he didnt want to see them ? So again how is an open public parking allowed to tow especially if you are using that business. Also, the vehicle wasnt in a tow zone or handicap or blocking an issue when they had the right to tow. Another thing is the expired license is posted inside. We asked to see the license and they refused. Then we asked to show us how they came up with that amount and they refused. Others then were asked to sign a legal document saying they inspected their vehicle before signing and paying and they allowed no one to do this. We said we will sign once we inspect our vehicle as the people in front of us their oil something came off in the process of the tow. So damage are being done to the vehicles and they want us to sign or we dont get out vehicle but no allowing the inspection. I asked did the business call to tow my vehicle and he wouldnt answer. Every question I asked would not answer. And then they said were going to lunch I guess no one is getting their cars. Please advise and please get an itemized bill. And please answer how it is legal to tow a vehicle with no visible legal signs posted and how is it legal to tow a vehicle when your a customer at a business. We would like the fee returned

  Business Response

  Date: 10/17/2024

  -The lot vehicles were towed from is not a public parking lot. It is private property. The owner of this property has every right to utilize a towing service to remove unwanted vehicles from his property.

  
  -The lot was posted with signs referring to towing throughout. In excess of the legal requirements. Failure to see the signs or heed their warning does not mean the signs were not present. Some signs were torn down and vandalized daily at this location. These signs were replaced in a timely manner.

  
  -Parking was being sold for $20 at other properties in the vicinity but not at the property we were towing for. 

  -I am unable to upload pics of our current licenses through the ******************** portal. They have been posted in the lobby for public viewing. It was merely an oversight that they had not been posted. 
  

  -the signature and initials asked for on the invoice are for acknowledgment of receiving the vehicle and that the fees were paid. They have nothing to do with the possibility of damage. We encourage people to inspect their vehicle when they pick it up. If damages are found a claim can be filed. If damage is found a claim can be filed and we will inspect and objectively determine the claims validity. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory towing My VECHICLE was towed on 10 / 12 2024 from a Don ********** parking lot on sunset There was no proper signage denoting no parking I parked at 7pm and by or sooner then 945 pm My VECHICLE had been towed by The TOW GUYS COMPANY I HAD AN ELDERLY FRIEND AND TWO GRANDCHILDREN WITH ME WE WERE LEFT SITTING IN THE STREET STRANDED AT NIGHT AND EVENTUALLYGOT A RIDE HOME .MY VECHICLE WITH PROPER REGISTRATION AND INSURANCE IS NOW BEING HELD FOR $523.77 ***** THE ALLGED ANSWERING SERVICE WAS SCREAMING AT ME AND HUNG UP WHEN I ATTEMPTED TO ASK FOR THE LOCATION OF THE BUISNESS TO RETRIEVE MY VECHICLE. I WILL BE FILING A LAW SUIT AGAINST *** TELTACO ON SUNSET RD NV AND TOW GUY COMPANY FOR PREDATORY TOWING UNLESS THE **** ARE WAIVED AND FOR ANY DAMAGE TO MY VEHICLE MY GRAND CHILDREN WERE SCARED AND SITTING IN THE DARK PARKING LOT NO PROPER SIGNS FOR NO PARKING OR WILL BE TOWED I SPOKE TO FOUR OTHER FAMILYS THAT HAD THEIR CARS TOWED AS WELL WE EXCHANGED NUMBERS AND WILL ALL BE PURSING LEGAL ACTION AGAINST THE ****** AND RESTAURANT FOR CALLING IN TO ILLEGALY TOW VECHICLES

  Business Response

  Date: 10/17/2024

  -It is unfortunate that responsibility for your actions is being passed to our company. You admittedly parked in the parking lot of a business. Did not conduct business with this business but left the property to attend an event at the park across the street. Then when you returned nearly 3 hours later and found your vehicle was as towed you instantly began throwing blame at every and anybody other than yourself. When entering the parking lot you passed a sign that clearly states parking is for Don ******* customers only and others will be towed. You prevented potential customers that wanted to go to eat at *********** from doing so. But you are ok with that because you found parking close to the event entrance.
  -Choosing to ignore the sign does not mean it wasnt there. Not looking for or seeing a sign is kind of like ignoring it. Entitlement led you to believe the sign did not apply to you or you just didnt care what the sign said. There were numerous other signs there as well. 
  -seeing as you typed your complaint in capital letters Im going to go out in a limb and say that our CSR *****, if she did yell at you at all, (it would be far from her character to do so knowing her and working with her for 10+ years) she yelled back at you after listening to you ridiculous accusations for some time. 
  

  As a father and grandfather myself I must say that the message you must have sent to your grandchildren is appalling. If they were scared it was due to your actions and behavior and inability to accept responsibility for your actions. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off my car was towed I had bought my car from the police auction so I was unable to get it fully registered bc I was waiting for my title so I had a 30 day moving permit on it so when I come to get my things out of my car the first time I provide documents of ownership everything was fine except the lady had mentioned that I only had one day free to get my things and I wasn't aware of that so I wasn't prepared so she advised me to come back with a wagon of some sort to make it easier and all i had to do was show my id long story short I come back the next day a worker named ******* was extremely rude and told me I had to have a moving permit to get my things out of my vehicle even though I had already showed proof of ownership and that I would be the only one allowed to go to the back to getvmy thing outta of my car mind you i am 7 1/2 months pregnant unable to lift anything she would not budge she was extremely rude...

  Business Response

  Date: 08/26/2024

  I have spoke with ************** directly regarding this matter. She said she has attained the documentation we require to release her property and arrangements have been made to help her get her belongings from her vehicle. If all goes as planned she will have her things by the end of the day on August 27th. 

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by **** the employee of Green ****** Grocery that I could leave my car parked. I was prepared to move my vehicle and he came back to where I was getting drinks for my grandchildren and stated the manager said it was okay. When returning 45him say it. This was in ***************, the towing company used was in deep *************** with the milage charged. This was in the middle of the day and they also charged me an after-hour fee. This was complete deception from both organizations. One employee at the grocery told me they tolled out 75 cars that way.

  Business Response

  Date: 06/04/2024

  In order to respond to this complaint I will need some specific information regarding the tow. Will you please let me know the date of the tow and the location the vehicle was towed from. Also I will need the vehicle information. Once I have this information I will respond accordingly. 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tonight (Decemeber 18, 2023) I parked across the street from the downtowner and within 25 minutes I go outside to grab some bags from my car and it was towed already. I'm staying at the downtowner and I was given a parking pass. When I called to find my car and get info ie. Amount you guts want to get it out of the impound lot, you tell me it's going to be 350 dollars and it hasn't even sat there for a freaking hour !!!!! Please tell me how this is legal !!!

  Business Response

  Date: 12/19/2023

  Let me start by saying that I am sorry you were towed. I know that having a vehicle impounded is usually quite unexpected and it is an expensive occurrence. I assure you that the towing of your vehicle was done lawfully and for a specific reason. The spaces in the parking lot on the northwest corner of 8th and ***** where you parked are ************** that are paid for. A parking permit is issued to the purchaser of a space to display in the windshield of their vehicle. This particular lot is problematic as it is in close proximity to to the Fremont ************* and other downtown attractions. Because it is problematic it is checked frequently by a security patrol and by Tow Guys. If a vehicle is found without a correct permit it is towed once valid written authorization is attained by Tow Guys. There are signs at each entrance stating that a permit is required to park and those without the permit may be towed. This lot is not connected or affiliated with the Downtowner and the permit you were given is not a valid permit to park in the lot you were towed from. The fees you were given were taken directly from our tariff which has been approved and is regulated by the ***************. They are in line with the fees charged by every other non-consent towing company in *********. Lastly, the service we provide is truly a necessary evil for property owners and parking space owners to help maintain their parking lots and spaces. We have a very tough job but again I assure you it is done in a lawful manner under full transparency. I am a representative of Tow Guys and understand you may not believe that I am being forthright with you. If thats the case and you would like to file a complaint and have this tow investigated for its legitimacy you can do so with our regulating agency the *** (******  Transportation Authority). Their contact information is on the bottom of your towing receipt. I think their website address is www.***.**.gov. If not you can just Google *** and it will pop up for you. 

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was towed and as a result I have damage to my vehicle door. There is chipped paint, damage to the seal of the door and deep scratches. Car is a brand new 2023 **** ranger that hasnt had its first oil change. I have contacted the company and filed a damage complaint form over 1 week ago. I was told that I would get a call back in 48 hours and I havent got any kind of communication. I reached out again and was **** someone would call me back but it has been a couple days and no one has yet to call me. I want my damages to be fixed or Compensated for the damages.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped at ************* and *******. I was at the gas pump and then I pulled away from the pump and into a spot that was I think 30 feet away. There was no visible sign on the parking spots. Instead I learned that there was a sign across the lot which is not readable. There is no clear indicator that the spots are for the auto shop and ******* that is readable from that side of the lot, so why am I forced to pay over 300 dollars because my car was quickly towed the minute I walked in 711. I explained the issue and they are not willing to work with me or help me out with this instead I either pay or don't get my car back. This should be illegal. If you tow cars from this lot there should be a sign where the spots start, like on those green poles in between them. So customers know that they are parking illegally. I am blown away that they are doing this to people.

  Business Response

  Date: 06/06/2023

  I am familiar with the property on Las Vegas Blvd and *******************. Id like to look into the towing of your car specifically. Could you please provide me with the make and model of the vehicle that was towed as well as the date. Once I have this I will look into the details of the towing of that vehicle and will be better able to address your complaint. Thank you.