Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 21st for a firearm, they then proceeded to cancel my order and it took 4 days just for them to let me know. On top of that they processed the payment and took it from my account. I call and email them on a daily basis and they have yet to reply or issue a refund. This is a straight scam. They have no right to take my money. I understand if they had to cancel my order for whatever reason but they continued to steal my money and not even have the decency to reply. My mistake was trusting them and not looking at there reviews more in depth.

  Business Response

  Date: 07/14/2025

  I just had a cordial conversation with the customer. I explained the cause for the delay involved the reorganization of our call center and an issue with Illinoiss FOID card system. I am forwarding the customers concerns to the manager of ATFIK, Armscors online store.  Customer has my personal cell phone number if he has any further concerns.  

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm online from ARMSCOR International *************, ************************************* The cost of the item was collected from my credit card. I contacted them after 10 days to get a status on shipment to a local *** dealer. I was told the pistol was ready to ship, but they still had not received the *** holders information. That was sent a week or so later (confirmed by that individual). Since then, I have been unable to reach anyone on their phone number or email, and have heard nothing about the completion of the transaction.

  Business Response

  Date: 06/24/2025

  I just called the customer and left a voice mail. I provided a brief explanation and my personal cell phone number.  I will personally make sure he receives his firearm in a timely manner.
  

  *** **********

  
  

  Customer Answer

  Date: 06/24/2025

  I have been contacted by the Business - Armscor, and they are moving to fix the issue.  I thank the BBB for your swift action and your help.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Date Sent: 6/24/2025 11:24:47 AM
  I have been contacted by the Business - Armscor, and they are moving to fix the issue.  I thank the BBB for your swift action and your help.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 06/25/2025

  I have spoken with the company **** and I am satisfied that they are now working toward resolution. ****** *****

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am reaching out to seek your assistance with a concerning situation involving Armscor/***********. On May 15, 2025, I called Armscor and spoke with an employee named ***** regarding an upgrade I wished to make to my recently purchased firearm (Serial Number: *** ******** During our conversation, ***** said that the work would take approximately two weeks, addressing my concerns about potential long delays based on experiences with other manufacturers However, I have since encountered several issues:1.Ammunition Availability: I learned that Armscor, the sole manufacturer of the specific ammunition required for the upgraded firearm, currently does not have it in stock.2.Extended Waiting Time: Upon contacting Armscor ***************** I was informed that the expected service completion time is now 4 to 6 weeksmuch longer than the two weeks initially communicated.3.Unprofessional Conduct: On May 28, 2025, I called ****** number again for clarification but was informed he was unavailable. Instead, I spoke with an employee named ****. During our conversation, **** appeared dismissive about the ammunition issue and became increasingly hostile after I inquired about the inconsistent timelines. At one point, **** insinuated that I was a whiner, which I denied. The conversation ended abruptly when **** **** up, leaving me feeling uncomfortable and unsure about the situation.These events have left me deeply concerned, especially as Armscor currently has possession of my firearm. I am worried about potential retaliation or further delays in service due to the negative interaction.Therefore, I am requesting the Better Business Bureau to intervene and act as an arbitrator to help resolve this matter. I have lost trust in the current proceedings and seek assurance that my firearm will be handled professionally and that the promised service will be completed within a reasonable timeframe or the gun will be returned without exercise charges. ****** *******

  Business Response

  Date: 05/29/2025

  The customer's ******************** complaint completely lacks any merit or foundation. Customer submitted a signed *** form with his firearm, where he agreed to a turnaround time of approximately 4-6 weeks, we received it 10 days ago. Moreover, **** and ***** were very courteous and responsive to the customer's repeated questions and concerns, but it appeared to them that the customer failed to comprehend what was being patiently explained.

  In fact, ***** sent the customer the following email yesterday, which further addresses the customer's concerns: 

  "Hello ******. Sorry I havent responded sooner but Im currently in another state working with one of Armscors subsidiaries. I understand your concerns about the ammo being out of stock. Since that part of the company is another separate department I have no information about when we will have more. I do know that it is one of our flagship calibers so it hasnt been discontinued. One of our customer service representatives will contact you when we know more. Thank you for your patience and understanding. 

  Sincerely *****". 

  Armscor is still producing our proprietary 22TCM.22TCMr ammo as fast as we can. 

   If the customer has any further questions, he can contact me at ***********************************************************  

   

   

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23389437
  
  I am rejecting this response because: 

  It seems evident that Armscor is unwilling to acknowledge any responsibility in this misunderstanding, as their conclusion places the fault entirely on **** would like to clarify that I never indicated any issues with *****; in fact,I reached out to him because of his consistently courteous and helpful explanations as I thanks him more than ones over the phone.

  The concern arose during a call when I tried to reach ***** but ended up speaking with **** instead. During this conversation,**** made a remark that I interpreted as insinuating I was a whiner. If Armscor records phone calls, I encourage them to review this specific interaction to better understand my perspective. Additionally, I invite them to revisit my previous emails as well, where I believe my tone has been consistent and respectfulunlike the tone I perceive in their recent reply.

   As said before.... These events have left me deeply concerned, especially as Armscor currently has possession of my firearm.I am worried about potential retaliation or further delays in service due to these negative interactions. Therefore, I am just requesting the Better Business Bureau to intervene and act as an arbitrator, because unfortunately I have lost trust in the current proceedings and seek assurance that my firearm will be handled professionally and that the promised service will be completed within a reasonable timeframe, or the gun will be returned without excessive charges. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/30/2025

  Final reply to this claim:

  The customer will receive his gun back within the agreed timeframe and with the work done professionally.  As far as customers go, we get them all - saints to whiners. They are all treated fairly and professionally. 

   

  ***

   

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Armscor 9mm ammo and a ******** Firearms 1851 ***** Conversion Navy revolver online from Bud's Gun Shop on or about March ************************************************* about March 28. After only about a dozen rounds, I had a bad ammo round (squib) that went unnoticed then a second round fired. Thankfully, no one was hurt when the Armscor ammo was getting stuck in the revolver to the point that my revolver barrel bulged. My ammo box says ******** inside. I still have some of the ammo as well as the destroyed revolver.I contacted Armscor multiple times about the issue and was told that my issue was being escalated. After repeatedly trying to get in touch with Armscor about my issue, on or about May 12, almost 6 weeks later, I was told by Armscor that my issue has not been addressed and would be escalated AGAIN. Per ******** **** ******, "It appears that the barrel may be slightly bulged which would indicate a squibbed round being fired on. You also indicated a squib in your first email to us. Just looking at the damage to the outside of the barrel, I would be shocked if there wasn't also damage to the inside of the bore." I have included the email and picture from ******** and added the red arrow to the issue they stated.Earlier this week, I asked Armscor **************** to transfer me to ***** ********, SVP Claims who is listed on their web site. I was transferred to an unidentified voicemail box. I left VM and also found ***** ********, SVP Claims on the internet at **************** and left ************ of this date, about 4-6 weeks later, I have not had a response from Armscor on their faulty, dangerous ammunition, nor what they will do to replace my brand new revolver.I am seeking the cost of the revolver destroyed by the Armscor ammo, the cost of the bad ammo, tax and shipping totaling $737.26. If Armscor does not address this issue in a timely manner, I will consider filing a product liability law suit against the Armscor.

  Business Response

  Date: 05/15/2025

  Ive reviewed this claim and understood the customer's frustration; unfortunately, in the shooting world, this is not an uncommon occurrence. Chambering and firing an under-powered round(s), also known as a squib, rarely if ever damages the firearm. The damage occurs when the shooter negligently fails to recognize the objective signs of a possible stuck bullet (squib) and fails to properly act before firing a normal-pressure round into an obstructed bore. A few of the objective signs that the shooter may experience when firing a squib include a softer report, light recoil and the bullet(s) likely not hitting the target - it's the shooter's responsibility to pay attention to these signs. Unfortunately, in this case the shooter ignored these signs and negligently fired multiple rounds into an obstructed bore, consecutively stacking them in the bore like a roll of Mentos; consequently, this is when the damage to the customer's firearm occurred, not before. ********************* Limited Lifetime Warranty does not cover shooter negligence, however, what it does cover, is the replacement of the customer's ammo and up to $75 reimbursement for the removal of a stuck bullet that's obstructing the bore.  Any damage caused by shooter negligence is the responsibility of the shooter. 

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23332179
  
  I am rejecting this response because: the negligence is clearly on the defective ammunition.  As mentioned previously, I was ignored for well over a month by Armscor and misdirected multiple times and the issue of potentially fatal ammunition due to defects by Armscor is still a potential risk to consumers, up to and including death.
  

  I want the full amount of $737 for the destroyed revolver and ammo due to said negligence in the part of Armscor and their defective ammunition.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/15/2025

  This matter has been fully addressed. No further response.  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned a malfunctioning 12ga pump thru Sportsmans Warehouse, ***********, received email from Armscor/Rock Island Armory asking what replacement i desired since they no longer make or support the model i turned in, then in a chain of emails, tried to deny they had even received the original (which they didn't support (would not have known if they didn't have it!) they're also playing games with *********************, not returning calls, asking and re-asking for documentation as though they have no intention of complying with the replacement/warranty. I can send the chain of emails as evidence if needed.

  Customer Answer

  Date: 04/19/2025

  This is the original receipt from *********************, along with the Email chain from ******************. They began by telling me they no longer supported the shotgun i sent for repair and which would be acceptable as a replacement, then began to insist they "Never received the shotgun" while Sportsman's Warehouse on Numerous occasions has checked and rechecked that they Did In Fact receive the Shotgun, but were dragging their feet for unknown reasons. After this much time, I'm beginning to suspect fraudulent activity which is why7 I'm initiating the complaint.

  Customer Answer

  Date: 04/21/2025

  Will have to contact the business for that information, and i may not be able to get it in less than 2-3 business days. Their Phone # is on the information and receipt i previously sent to you. If you're not going to help or as seems more likely, hinder my efforts, please simply tell me this. I'll just take it to the State Attorney General. Along with a statement on obstructionism for my state senator and representatives. 

  Business Response

  Date: 05/09/2025

  I have never had any communication with ***** *******. 

  Gnerally, I only deal with people in *****

  I have no idea what this person is talking about.

  Business Response

  Date: 05/15/2025

  I just spoke with *****. We will be replacing his discontinued M5 shotgun under warranty with an AGM5. It should ship within the next 24 hours. A tracking number with be provided.  

  Business Response

  Date: 05/29/2025

  Although no action is required at this time, I wanted to inform the BBB that the customer's firearm was shipped to Sportsman's Warehouse on 5/15/25. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ammo from a local store. The ammo was defective and caused damage to my firearm. Squibs, light loads, etc. armscor doesnt answer their land lines. I received an email from a *** that asked for photos, photos were offered immediately. No response after this (over a week). Its been almost 3 weeks since contact was originally made with no given resolution.

  Business Response

  Date: 05/08/2025

  *** Pietronave 

  I called  **** and advised him that we will be replacing his ammunition.  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23301545
  
  I am rejecting this response because:

  *** was great, he promised the product would be ***laced right away. Unfortunately I received an email from another *** telling me i wouldnt be getting it. Offered alternatives that I do not need. I enclosed a screen shot of the email
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/12/2025

  *** **********

  I was able to speak with ****.  We were able to locate ammo from a different lot number and agreed on replacing100 rds.  

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company offered a spend $1k and receive a Lever Action. 410. Spent over the 1k and can't get any response to order or update. Emailed them and am being told it's delayed. They are selling on website for full price. Shouldn't they honor the promo first since we didn't wait to pay the company till they sent the promo?

  Business Response

  Date: 05/09/2025

  We are now in direct contact with the customer and have submitted a request to the Web Team to expedite the processing of their order. We will continue to monitor the status closely until the order has been successfully shipped.

  *** Pietronave 
  VP International Customer Relations 

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gun from them that was supposed to come with a carry handle which was not included. I called them and was told it was on back order. A month later I got an email saying the part came in and would be sent , that was 5 weeks ago still no part. Now they wont answer my calls or emails. I feel like Im just getting the runaround. I dont know what else to do

  Business Response

  Date: 03/12/2025

   

  On February 4, 2025, our database showed that we had one remaining part in stock and customer service informed the customer, unfortunately, the database was incorrect, and we didn't have one to provide the part. Good news is, we were able to locate the correct part from another source and it is being shipped to the customer today.    

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armscor / Rock island armory listed a rebate for a free 410 shotgun rebate with the purchase $1,000 or more of guns from them. The rebate was valid and filed for, they then replied with that the rebate is complete but they do not have the item in stock and that they do not have a time frame on when they will have it back in stock. So they gave me a 'coupon' for the gun that they wanted me to claim from their website when the gun comes back in stock. They then stated that I no longer needed to do that all I had to do was send them my FFL dealer of choice and they would send it when they could. It has been two months since it has been out of stock, the other day it came back in stock with only 60 remaining and then they tell me days later that they are not sending it to me until I claim it on their website which is impossible as it is out of stock again. All I want is for them to send me the item they promised with the rebate. I should not have to jump through any more hoops or wait for months with the possibility of maybe catching the limited stock item. They are also selling this item with 3rd party resellers so they have stock available, or could at the very least allow me to claim one from the 3rd party.

  Customer Answer

  Date: 02/25/2025

  ***** ******

  Customer Answer

  Date: 02/25/2025

  Just got a call from *** at Armscor, it sounds like they will have them in stock again in the middle of March. If this is true and they send me the gun to my FFL of choice without making me jump through more hoops of claiming through the website again that would be great. I tried to give *** a call back but it went to voicemail. I appreciate him reaching out, the company does make some nice stuff and I would like to further support them as long as the rebate comes through with not so much hassle. I work and attend school so I cannot be constantly watching their website for the item to come back in to stock.

  Business Response

  Date: 02/25/2025

  
  I contacted the manager of ********************, Armscor's online store, and shared with him Mr. ******** complaint.  I was informed that due to the overwhelming response to the promotion, we experienced inventory shortages, which caused delays in processing orders; fortunately, we should be receiving 500 more units by mid-March. I called Mr. ****** and left him a VM, updating him of our mid-March delivery and that his order will be processed forthwith. 
  

  Respectfully,
  *** **********

  
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22983051
  
  I am not rejecting this response but this is the only way for me to directly respond:

  Hello, I appreciate the response. I was not getting a very definitive answer from customer support on the dates these would be available, I was repeatedly told that there was no known time when stock would be available so I was under the impression these were just not going to be available again. As long as I receive the rebate item by that time I am alright with that. Currently though will this be sent to my FFL without me having to claim this through the website? My FFL is not currently listed on the website so it will not allow me to get in the queue on there, also the shipping was said to be covered but it does not have an option for free shipping. Customer support did say they were trying to add my desired FFL and it would be shipped to me last time, but when it came back in stock with only 60 available they did not send it to me and instead changed their mind and said I had to claim the item on the website. Just trying to get a definitive answer so I am able to receive the item when it is available. Thank you. I do really like the items you guys make and would love to continue to support as long as I end up getting the rebate item.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/27/2025

  I left a voice mail for Mr. ***** on 2/25/25 at about 1351 hours, not hearing from him I left a second voice mail this morning, along with my personal cell phone number so that he may contact me at his earliest convenience.  If Mr. ****** prefers to email myself or **** ********, manager of ********************, so that we can resolve this matter, here are our email addresses: 

  ***********************************************************

  ********************************************* 

   

   

   

   

  Business Response

  Date: 03/06/2025

  Date Sent: 2/27/2025 2:37:19 PM
  

  I left a voice mail for Mr. ***** on 2/25/25 at about 1351 hours, not hearing from him I left a second voice mail this morning, along with my personal cell phone number so that he may contact me at his earliest convenience.  If Mr. ****** prefers to email myself or **** ********, manager of ********************, so that we can resolve this matter, here are our email addresses: 

  ***********************************************************

  ********************************************* 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22983051
  
  Not rejecting response, but I keep getting varied answers from your support team. I was told that I still need to submit the order through the website, but yet I was told I would be shipped the item when it is back in stock the middle of this month. I tried to enter my FFL but that was also not available but yet my FFL sent in all documentation over a month ago now. I am very busy with work and school so I am not able to always get back to messages right away, I did try to give *** a call right after he called me that first day but it went straight to voicemail so I was unsure if I had the right line. I sent *** and the manager an email. Please verify that I will receive the item this month, as I keep getting a different response from your support emails. Thank you.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/12/2025

  Armscor has received the promo guns and is shipping them.  If the customer has not already provided a copy of his FFLs license, he can email it to Kyro. If we have it by tomorrow, we can ship by Friday.   
  

  My personal cell is ************ 

  Customer Answer

  Date: 03/27/2025

  Hello,

  This complaint is not resolved. Armscor has not replied since March 12th. I have reached out several times with no response. I was trying to give them a reasonable amount of time to respond before sending in more information to BBB. Please reopen this as I still do not have the rebate product after they said they would ship it after just a 1-2 days. It has been over a week without shipping confirmation.

  Customer Answer

  Date: 03/27/2025

  The last message Armscor sent BBB is incorrect. The *** has been sent in by the *** company over a month ago. Armscor even confirmed they had it, I was showed proof by the *** they sent it in as well. I still do not have the rebate item and Armscor has not responded since March 12th to me personally. I have reached out multiple times. 

  Business Response

  Date: 03/31/2025

  The customer's firearm was delivered Friday 3/28/25 and signed for by Nico.  

  Tracking 286880908598

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 10-29-24 Ownership Date: 11-12-24 Purchase From: ********************* Price: $460.32 I am beyond disappointed with my experience. ****************** claims to provide quality products and service, but my experience has been the opposite. I purchased a NEW firearm expecting it to work as advertised. Instead, Ive endured over a month of troubleshooting, sending countless pictures and videos, and even wasting more money on additional clipsnone of which solved the problem. The firearm simply failed to load.On top of that, I had to spend even more time and money finding an *** willing to deal with the hassle of calling the company, navigating their unhelpful support process, and arranging an RMA. To make matters worse, I was charged a fee for this inconvenience.After weeks of back-and-forth, I finally managed to ship the defective product back. Once it arrived, I was informed it would take 2 to 6 weeks for them to even get back to me! And instead of standing by their product and providing a replacement, they said they would "attempt" to repair the firearm.This is completely unacceptable. When someone purchases a new firearm, they should receive a working product. If its defective, the company should immediately send a replacement and deal with the repair themselves. Instead, Ive had to spend my time, effort, and money for a subpar resolution.

  Business Response

  Date: 01/13/2025

  *** **********, replying on behalf of ****** O. ******

  To whom it may concern:

  I have read and understand the customer's complaint.  We received the customer's firearm on 12/26/2024, which included a copy of API's FFL and the customer's signed RMA form, which states that the estimated repair time is 4-6 weeks. Although 4-6 weeks is merely an estimate, the customer's firearm arrived only about two weeks ago. Nevertheless, after examining the firearm with a gunsmith, we determined the issue to be minor and easily repaired. However, in the spirit of good customer service, I directed the gunsmith to replace the customer's firearm, which should ship in the next day or two. I updated the customer by phone.

  Respectfully, 

  *** **********, VP International Customer Relations

    

   

   

  Business Response

  Date: 01/16/2025

  Date Sent: 1/13/2025 5:35:04 PM
  

  *** **********, replying on behalf of ****** O. ******

  To whom it may concern:

  I have read and understand the customer's complaint.  We received the customer's firearm on 12/26/2024, which included a copy of API's FFL and the customer's signed RMA form, which states that the estimated repair time is 4-6 weeks. Although 4-6 weeks is merely an estimate, the customer's firearm arrived only about two weeks ago. Nevertheless, after examining the firearm with a gunsmith, we determined the issue to be minor and easily repaired. However, in the spirit of good customer service, I directed the gunsmith to replace the customer's firearm, which should ship in the next day or two. I updated the customer by phone.

  Respectfully, 

  *** **********, VP International Customer Relations