Reviews
This profile includes reviews for ZLINE Kitchen and Bath, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 115 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMelanie B.
Date: 09/21/2022
1 starMelanie B.
Date: 09/21/2022
My family was awaken by our CO2 detectors, thankfully!! The source was the Zline range purchased a little over one year ago. After firefighters and gas company determined the range was the cause (producing 242ppm of CO2 when operating), they red tagged the range and told us to get rid of it calling it ticking timed bomb! I Called ZLine. They said sorry but because it was out of warranty, all they would do is replace the range or give me 50% of my money back. I do not trust this brand and will not take another risk with this company. Their customer service is despicable. I cannot believe they would stand by their ridiculous 1 year warranty after a family of 4 almost died from the use of their appliance. This is just reckless and just goes to show the quality of company they are. I have filed complaints with the Attorney General of ** and the ** product safety commission. I do not want anybody to be harmed, worst, die because of their negligence. If you own a Zline range, return it, get it inspected and buy yourself CO2 detectors. It could save your life. You better believe that I am now on a mission to tell everyone about my experience so nobody has to experience it.
ZLINE Kitchen and Bath, LLC
Date: 11/01/2022
Hi *******,We sincerely apologize for the experiences that you have had with your ZLINE product. Our customer's safety and satisfaction is our top priority, as it is never our intention to provide a customer with a product that would cause any harm. Thank you for your feedback regarding this matter, as we are constantly working to improve our processes and customer experiences with our team. We have located your case and have found that you have been taken care of. Please do not hesitate to reach out to us if you have any further questions or concerns. Thank youReview fromjose o
Date: 08/27/2022
1 starjose o
Date: 08/27/2022
terrible product z line 48" stainless steel hood ****** wall mount. Just requested my 2nd circuit board. the last 2 worked for **** weeks, then no power. $1k down the tubes. They send new circuit boards but. no labor to install the boards. Buy from Home Depot---forget it. Not worth the cost in putting in new circuit boards when will only last 6 weeks. ************ZLINE Kitchen and Bath, LLC
Date: 11/01/2022
Hi ****,We sincerely apologize for the inconvenience you have had with your ZLINE product. It is never our intention to provide our customers with a product that is less than satisfactory. Thank you for your feedback regarding this matter, as we are constantly striving to provide our customers with the best possible experience. We have located your case and have found that we have requested a warranty service to ensure you are taken care of. We have notified our teams to ensure we get this issue resolved as soon as possible. Thank youReview fromKyshone H
Date: 08/26/2022
1 starKyshone H
Date: 08/26/2022
Have been without a stove/range for over 1 month now. Purchased a 6 burner gas range/stove year ago and it is already broken. **************** is terrible. Contacted ****************** directly to file a claim. After much resistance they finally dispatched the repair to a local repair company. After 2 weeks of being given the runaround, the repair company called to schedule a visit today. Not only did they not show up. They did not bother to call to say they were not coming. ********************* or time with this sub-par appliance company. Will never purchase this brand again.ZLINE Kitchen and Bath, LLC
Date: 11/01/2022
Hi *******,We apologize greatly for the experiences you have had with your ZLINE product. It is never our intention to provide our customers with a product that is less than satisfactory. We appreciate your feedback regarding this matter, as we are constantly striving to improve our warranty processes to ensure our customers are taken care of in a timely manner.We have located your case and have notified our teams to ensure we get this issue resolved for you as soon as possible. Thank you!Review fromDottie R.
Date: 08/05/2022
1 starDottie R.
Date: 08/05/2022
We unboxed a brand new zline dual range 2 weeks ago. Burners won't adjust. I have made at least half dozen calls with no help. I'm so discouraged. I'm not asking for anything except somebody to come and help us so we can use this beautiful new range. ****** and *************** ********* **.ZLINE Kitchen and Bath, LLC
Date: 11/01/2022
Hi ******,We apologize for the inconvenience caused by your ZLINE product. Thank you for your feedback regarding this matter, as we are consistently working to improve our Customer Experience processes and are expanding our teams to ensure we can assist our customers in a timely manner. We have located your case and found that you have been taken care of by one of our representatives. Please do not hesitate to reach out to us if you have any further questions or concerns. Thank you!Review fromJohn M
Date: 07/29/2022
1 starJohn M
Date: 07/29/2022
I purchased an island hood from a company that sells Zline products, and even their sales associate had no idea that the Zline convertible hood did not come with filters. I had to order the filters from Zline directly, but then realized that all the convertible hood would do was spread greasy air across my ceiling. I decided not to have the part installed and returned it, then asked Zline to accept the return of the unopened package which arrived the following day. This sorry excuse for a company will not accept the return, and is using some hidden policy on their site to justify it. Any company that will not except the return of an unopened package should not be trusted.ZLINE Kitchen and Bath, LLC
Date: 10/31/2022
Hi ****,We apologize for the experience that you had with your ZLINE product. With ZLINE range hoods, the stainless steel baffle filters help separate the grease from the smoke and the grease is collected in an included grease cup that is on the interior of the range hood.We appreciate your feedback regarding the matter of our return policy, as it is never our intention to provide customers with any misinformation. It is noted on our charcoal filter listing that ZLINE accessories are not returnable. Please don't hesitate to reach out to us if you have any further questions or concerns.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.