Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swingbits.com has deducted $49.99 each month from my bank account without my knowledge or permission.
  Our monthly bank statements indicate this monthly deduction started on April 14, 2021. I have never used or received any services from Swingbits.com.
  I want to be refunded from Swingbit’s.com all monthly charge that was taken from my account. I filed a fraudulent dispute claim with my bank which will help recoup the last 3 months.
  After research I see that many other people have been scammed by Swingbits.com. Unfortunately this company has unethical practices which pray on many others.
  Thank you for your help.

  Business Response

  Date: 07/09/2024

                                                                                                                                                                            07/02/2024
  Complaint ID: ********
  We appreciate the opportunity to
  address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received
  of this complaint.
  Mr. ***** placed an online order at  ************************** on 04/06/2021 for a sleeve
  of golf balls that included a 7 day trial membership to our golf tutorial
  website, Swing Bits.  All customers are
  required to check a box prior to order submission indicating that they have
  read, understand and agree to the Terms and Conditions of the trial offer. We
  do apologize if Mr. ***** feels these terms were not presented in an open
  honest manner but no order can be submitted or successful unless the customer
  checks this box and selects to submit the
  order.
  The Terms and Conditions state that the customer will be
  charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
  sleeve of golf balls and will also gain access to a 7-day trial membership of
  our golf tutorial website, Swing Bits. The customer will have 7 days to
  evaluate the website and if they are not satisfied can call or email customer
  service for cancellation and will incur no further charges. If the customer
  elects not to contact us to cancel within 7 days, he or she will be billed a
  monthly membership fee $49.99 for access to the website. The consumer will
  continue to be billed every 30 days until we are contacted by them to cancel
  their membership. We apologize for any confusion experienced with the terms of
  the trial offer.
  Our records do not show any prior cancellation or contact
  attempt from Mr. *****. In the interest of maintaining customer goodwill the
  membership is now cancelled . Our records indicated that the charges have been disputed with Mr. *****’s card
  company. Unfortunately, once a charge has been disputed we are unable to issue
  a refund and must await the results of the card company's  investigation
  into the matter.
  We hope that this resolution satisfies Mr. *****’s complaint,
  and sincerely apologize for any confusion or inconvenience that may have been
  experienced. If there is anything further that we can do to assist in this
  matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ###-###-####
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for free golf ***** they started billing me monthly @49.00 per.I have emailed, called (to be put on hold forever!).I have never signed on to use this product or created an account, except to get the free balls!

  Business Response

  Date: 03/02/2023

                                                                                                                                                                            03/02/2023
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
  **************** placed an online order at  *********************************** on 08/26/2020 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if **************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  Our records do not show any prior cancellation or contact attempt from ****************. In the interest of maintaining customer goodwill the membership is now cancelled and the membership fees for the months of September through February have been refunded as requested. 
  We hope that this resolution satisfies ****************** complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an add for a set of three free golf ***** that were new to the market. I have now received a charge on my Debit account for a montly recurring fee of $49.99 which I never signed up for or agreed to. I paid the $1 shipping charge on my debit card and that is how they got my number. I never authorized any further payments from my account and want this stopped and refunded. Very sneaky and poor business practice!!!

  Business Response

  Date: 01/25/2023

                                                                                                                                                                            01/25/2023
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
  *************************** placed an online order at  *********************************** on 08/13/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if *************************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  *************************** did contact our customer service on 01/25/2023,the membership was cancelled, and the membership fee charged for ******* was refunded at that time. Our records do not show any prior cancellation or contact attempt from ***************************. In the interest of maintaining customer goodwill the membership is now cancelled and the membership fees for the months of August through ******* have been refunded as requested. 
  We hope that this resolution satisfies ***** Birdsalls complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is similar to other peoples complaints. This is a PREDATORY business who offers to give you free golf *****, or low cost golf *****...but is NOT forthright with the customers and actually signs you up to pay approximately $49.95 for some useless prescription. They ALSO most likely sell your personal information to telemarketers, since all of the sudden I started getting a huge number of telemarketer scammers phone numbers.This is dirty pool and this business is a SCAM!

  Business Response

  Date: 01/23/2023

                                                                                                                                                                            01/23/2023
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
   ************ placed an online order at *********************************** on 09/14/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ************ feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  Our records do not show any prior cancellation or contact attempt from ************. In the interest of maintaining customer goodwill the membership is now cancelled and the membership fees for the months of October through December have been refunded as requested. 
  We hope that this resolution satisfies ************** complaint,and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an ad by Slingbits to sample 3 Calcutta golf ***** that I would receive for a charge of a $1.00 shipping fee. I used my debit card to pay the $1.00 shipping fee. I received the golf ***** in the mail. I then noticed on my bank statement that ********* charged my debit card an additional $49.99 for a membership fee, for which I did not agree, nor sign up. This is false advertising and a consumer ripoff. I want to be reimbursed $49.99 which I believe I was fraudulently charged. I called the company, ********* and was told their 7 day trial period had passed and they would not reimburse me the $49.99. I asked them what trial period to what membership? I did not sign up for a membership.

  Business Response

  Date: 11/17/2022

                                                                                                                                                                            11/17/2022
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
   ******************** placed an online order at https://www.swingbits.com/ on 11/08/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ******************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  ******************** did contact our customer service on 11/17/2022,the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ********************. In the interest of maintaining customer goodwill the membership is now cancelled and the membership fees for the month of November have been refunded as requested. 
  We hope that this resolution satisfies Ms. ********* complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/20, I paid one dollar to ship a sleeve of free golf balls to my address. In the return email the small print indicates under the terms stated "Terms and Conditions: You will have full-access to Swingbits's content and website for a trial period of 7 days for free. If you'd like to stay, your membership will $0.00 / month for full access to Swingbits associate site. Cancel Any Time. You may cancel your Swingbits Associate membership at any time by simply logging into the associate dashboard at www.swingbits.com/login/ and click cancel membership." I was not interested in have a membership, I just was interested in getting the free sleeve of balls (three total). I just discovered that my card has been charged $49.99 each month since July of 2020. For the past 29 months I have received this charge on my bill. I did not agree to a monthly charge or wish to be part of any membership. I was hoping for the free sleeve of balls with my only payment being a dollar for shipping and handling- as it stated. This is wrong and unethical.

  Business Response

  Date: 11/18/2022

                                                                                                                                                                            11/18/2022
  Complaint ID: ********
  We appreciate the opportunity to
  address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received
  of this complaint.
   Mr. ******* placed
  an online order at https://www.swingbits.com/ on 07/07/2020 for a sleeve
  of golf balls that included a 7 day trial membership to our golf tutorial
  website, Swing Bits.  All customers are
  required to check a box prior to order submission indicating that they have
  read, understand and agree to the Terms and Conditions of the trial offer. We
  do apologize if Mr. ******* feels these terms were not presented in an open
  honest manner but no order can be submitted or successful unless the customer
  checks this box and selects to submit the
  order.
  The Terms and Conditions state that the customer will be
  charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
  sleeve of golf balls and will also gain access to a 7-day trial membership of
  our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate
  the website and if they are not satisfied can call or email customer service
  for cancellation and will incur no further charges. If the customer elects not
  to contact us to cancel within 7 days, he or she will be billed a monthly
  membership fee $49.99 for access to the website. The consumer will continue to
  be billed every 30 days until we are contacted by them to cancel their
  membership. We apologize for any confusion experienced with the terms of the
  trial offer.
  Mr. ******* did contact our customer service on 11/17/2022,
  the membership was cancelled at that time. Our records do not show any prior
  cancellation or contact attempt from Mr. *******. In the interest of
  maintaining customer goodwill the membership is now cancelled and the
  membership fees for the months of June through November have been refunded as
  requested. 
  We hope that this resolution satisfies Mr. *******’s
  complaint, and sincerely apologize for any confusion or inconvenience that may
  have been experienced. If there is anything further that we can do to assist in
  this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ###-###-####
  
  
  
  
  
  
  

  Customer Answer

  Date: 11/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: In the receipt it does not state there would be a charge of $49.99. My receipt stated $0.00. I have re-attached it to the documentation and bolded the terms.  If there was any charge amount, I would not have participated. 

  It stated that this was there first time I had contacted them. That is true, I didn't know they were charging me. They could also have checked to see if I had ever used their content on the website. I did not, the transaction was for a free sleeve of golf balls, not access to content of a website. That part of the terms is hidden below addressing customer questions about the shipment of the sleeve of balls.

  Lastly, they refunded from June -November. That was not my full request. My request was a full refund from July of 2020-November of 2022. That is not just six months. That is nearly 30 months, not six.

  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an advertisement for a free sleeve of golf *****. (3 balls). There was no mention of any subscriptions or anything after that, just try out the golf ***** and if you like them, buy more. I didn't like them so I did not order more. HOWEVER... There was a charge for $49.99 from Swingbits on my account, so I called. I was told it was for a subscription to a golf tip service and that my $49.99 was non-refundable, and then I was hung up on. TWICE. This company is a scam and this should be criminal

  Business Response

  Date: 11/08/2022

                                                                                                                                                                            11/08/2022
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
   ****************** placed an online order at https://www.swingbits.com/ on 07/03/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ****************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  ****************** did contact our customer service on 11/07/2022,the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ****************** aside from this notice. In the interest of maintaining customer goodwill the membership is now cancelled and the membership fees for the months of July-November have been refunded as requested. 
  We hope that this resolution satisfies Mr. ******** complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an online ad for Golf ***** ($1 for 3) from Swingbits.com and thought it was worth $1. It was an ad on a Golf well known web site so I thought it was a good deal. I have since found out that they will charge me $50 a month for some kind of access to a web site to get golf instructions. They have charged my credit card for $49.99 and are saying they can't reverse this charge but are going to cancel my account for the future. I have seen on the internet that this is a scam site. I am very upset that they are making people think they are getting a free sample of golf ***** but they are really taking advantage of people by starting to charge them $50 a month for something else. This is a bait & switch operation..I would like to get my $50 back. Thank You

  Business Response

  Date: 11/07/2022

                                                                                                                                                                            11/07/2022
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
   ************** placed an online order at https://www.swingbits.com/ on 10/31/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  ************** did contact our customer service on 11/07/2022, the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ************** aside from this notice. In the interest of maintaining customer goodwill the membership is now cancelled and refunded as requested. 
  We hope that this resolution satisfies **************** complaint,and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered for what I thought was 3 free golf ***** from Swing Bits on 9/12/22 and gave my credit card number for the shipping charge of $1.00. No where in the advertisement for these "FREE" ***** was the condition that I would be signed up for a monthly fee of $49.99 to their website. Once I saw a charge to my credit card for $49.99 on 09/19/22 I called Swing Bits on 09/23/22 to see why I was charged this amount. The customer service representative explained that I had agreed to a trial period of 7 days to their website and if I didnot cancel in 7 days I would be charged a monthly fee of $49.99. I explained I didnot see that anywhere when I placed my order. I stated I wanted a full refund of the $49.99 and cancel for any future charges for something I didnot ask for. I feel that this is a scam as the condition for ordering was hidden. The customer service representative stated as company policy he could only cancel my membership but could not refund the $49.99 that I was charged. I would like a full refund.

  Business Response

  Date: 09/24/2022

                                                                                                                                                                            09/24/2021
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
   ************ placed an online order at https://www.swingbits.com/ on 09/12/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ************ feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  ************ did contact our customer service on 09/23/2022, the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ************ aside from this notice. In the interest of maintaining customer goodwill the membership is now cancelled and refunded as requested. 
  We hope that this resolution satisfies ************** complaint,and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companyr has been charging ou personal account since June 2022.My husband DID NOT request offer. He did not request a free sleeve of golf *****.Nothing has ever been requested from this company.They will not refund the past amounts.

  Business Response

  Date: 09/06/2022

                                                                                                                                                                            09/06/2021
  Complaint ID: ********
  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
   ************** placed an online order at https://www.swingbits.com/ on 06/26/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
  The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
  ************** did contact our customer service on 09/06/2022, the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ************** aside from this notice. In the interest of maintaining customer goodwill the membership is now cancelled and refunded as requested. 
  We hope that this resolution satisfies Mr. ****** complaint,and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
  
  Thank you,
  
  Swing Bits
  ************