We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Golf Lessons

Swing Bits, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Lessons.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A ******* involving a promotion involving three supposedly superior golf *****. The promotion involved a hidden message committing me to a monthly contract which I never saw nor heard of. This firm ham been declared an outrageous scam buy the **** BBB. I want the whole matter as a non contract. Otherwise I will join with hundreds of others in a serious legal challenge.

    Business Response

    Date: 08/27/2022

                                                                                                                                                                              08/27/2021
    Complaint ID: ********
    We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
     ******************** placed an online order at https://www.swingbits.com/ on 08/20/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ******************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
    The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
    Our records do not show any prior cancellation or contact attempt from ******************** aside from this notice. In the interest of maintaining customer goodwill the membership is now cancelled. 
    We hope that this resolution satisfies Mr. ********* complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ************






  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said get free golf balls but wanted card number for one dollar shipping boy what a mistake now they have charged me three times and I called them the first time to cancel and they gave me the run around so upset

    Business Response

    Date: 08/26/2022

                                                                                                                                                                              08/26/2021
    Complaint ID: ********
    We appreciate the opportunity to
    address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received
    of this complaint.
     Mr. ****** placed
    an online order at https://www.swingbits.com/ on 06/19/2022 for a sleeve
    of golf balls that included a 7 day trial membership to our golf tutorial
    website, Swing Bits.  All customers are
    required to check a box prior to order submission indicating that they have
    read, understand and agree to the Terms and Conditions of the trial offer. We
    do apologize if Mr. ****** feels these terms were not presented in an open
    honest manner but no order can be submitted or successful unless the customer
    checks this box and selects to submit the
    order.
    The Terms and Conditions state that the customer will be
    charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
    sleeve of golf balls and will also gain access to a 7-day trial membership of
    our golf tutorial website, Swing Bits. The customer will have 7 days to
    evaluate the website and if they are not satisfied can call or email customer
    service for cancellation and will incur no further charges. If the customer
    elects not to contact us to cancel within 7 days, he or she will be billed a
    monthly membership fee $49.99 for access to the website. The consumer will
    continue to be billed every 30 days until we are contacted by them to cancel
    their membership. We apologize for any confusion experienced with the terms of
    the trial offer.
    Our records do not show any prior cancellation or contact
    attempt from Mr. ****** aside from this notice. In the interest of maintaining
    customer goodwill the membership fee for the months of August, July, and June
    has been refunded. 
    We hope that this resolution satisfies Mr. ******’s
    complaint, and sincerely apologize for any confusion or inconvenience that may
    have been experienced. If there is anything further that we can do to assist in
    this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ###-###-####






  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sleeve of 3 golf ***** for $1. I got charged for a membership that i had know clue about. A fee of $49 was charged to my account and the $1 fee was used as entry into my account. The initial $1 for the sleeve of golf ***** did not mention a membership at an additional cost that i can recall. I would like my $49 back from the company, the golf ***** are not as advertised. It is a scam the best golf ***** on the market are Titliest Pro V1 and the cost ***** for 12 *****. They are charging $50 for 3 ***** and a ghost membership to a site. I canceled the membership

    Business Response

    Date: 08/24/2022

                                                                                                                                                                              08/24/2021
    Complaint ID: ********
    We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
     ****************** placed an online order at https://www.swingbits.com/ on 08/15/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ****************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
    The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
    Our records do not show any prior cancellation or contact attempt from ****************** aside from this notice. In the interest of maintaining customer goodwill the membership fee for the month of August has been refunded. 
    We hope that this resolution satisfies Mr. ******** complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ************






  • Initial Complaint

    Date:08/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an advertisement on Face Book for FREE golf *****.I had to fill out a form to pay the shipping fee.A week later (08-13-2022), I received the golf *****.Two days after that (08-15-2022) I saw a notice on my banking that I was charged $49.99 as a subscription to their services.There had been no mention in the advertisement of signing up for services.The only reason for giving my debit card information was SUPPOSED to be for the shipping fee.When I called the company "customer care" service, they said if the customer called within 7 days a full refund could be given. I called them on 08-16-2022.I told the person this WAS within the 7 days.But he refused to give full refund.He would only give $24.99, or 1/2 of the charge.This is false advertisement and a sinister manner to get information sign a person up for something else.I reminded the "customer care" person that, by law, the customer has 30 days to get a full refund if not satisfied.That person did not speak clear English, and would not transfer me to a supervisor.His comment was that the supervisor was "not on the ship."Please notify them by letter, and ask for a FULL refund of my money taken fraudulently.Thank you,*********************

    Business Response

    Date: 08/16/2022

                                                                                                                                                                              08/16/2021
    Complaint ID: ********
    We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
     ************** placed an online order at https://www.swingbits.com/ on 08/08/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
    The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
    ************** did contact our customer service on 08/16/2022 and the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ************** aside from this notice. In the interest of maintaining customer goodwill the membership fee for the month of August has been refunded. 
    We hope that this resolution satisfies Mr. ****** complaint,and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ************






  • Initial Complaint

    Date:08/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for $1.00 for shipping of a trial golf ball only to read that I had unknowingly agreed to join a worthless undesired site charging $49 per month membership They may have accessed my wifes account also

    Business Response

    Date: 08/14/2022

                                                                                                                                                                              08/14/2022
    Complaint ID: ********
    We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
     **************** placed an online order at https://www.swingbits.com/ on 05/19/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if **************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
    The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
    **************** did contact our customer service on 08/13/2022,the membership was cancelled, and the membership fee charged for July was refunded at that time. Our records do not show any prior cancellation or contact attempt from **************** aside from this notice. In the interest of maintaining customer goodwill the membership fee for the months of May and June have been refunded as well. 
    If **************** could please provide the account name, email address, and billing address for his wife, we can locate her account and cancel it if required.
    We hope that this resolution satisfies Mr. ******* complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ************






  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sleeve of free golf ***** with a $1.00 shipping fee. I was charged that fee on July 29. Then my debit card was charged $49.99 on August 5, although I did not order or sign up for anything else. Ive since seen the same complaints by other customers.

    Business Response

    Date: 08/07/2022

                                                                                                                                                                              08/07/2022
    Complaint ID: ********
    We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
     ********************* placed an online order at  https://www.swingbits.com/ on 07/28/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if ********************* feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
    The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
    ********************* did contact our customer service on 08/06/2022 and the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from ********************* aside from this notice.In the interest of maintaining customer goodwill the membership fee for the month of August has been refunded. 
    We hope that this resolution satisfies *********************** complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ************






  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wanted free golf ball.Ended up getting charged ***** two times, 6/3 ***** and 7/3***** I want a full refund not the 50% they say can do This is a total SCAM

    Business Response

    Date: 07/29/2022

                                                                                                                                                                              07/28/2021
    Complaint ID: ********
    We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.  This is also the first notice we have received of this complaint.
     **************** placed an online order at https://www.swingbits.com/ on 06/27/2022 for a sleeve of golf ***** that included a 7 day trial membership to our golf tutorial website, Swing Bits.  All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if **************** feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
    The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf ***** and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
    **************** did contact our customer service on 07/28/2022 and the membership was cancelled at that time. Our records do not show any prior cancellation or contact attempt from **************** aside from this notice. In the interest of maintaining customer goodwill the membership fee for the months of June and July have been refunded. 
    We hope that this resolution satisfies Mr. ******* complaint, and sincerely apologize for any confusion or inconvenience that *** have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.

    Thank you,

    Swing Bits
    ************






Swing Bits, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.