Complaints
This profile includes complaints for Sierra Air, Inc. Heating-Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/31/2024 We had a rep from Sierra Air to give us a quote for a replacement. AC unit and installation what they offered was $25,000 dollars that would be financed for 15 years so at the end of that 15 years the cost would be around $54,000 dollars. This is concerning on so many levels. He was condescending and pushy when I question him on the cost. To me this is predatory and frankly fraudulent practice. I fear for vulnerable citizens that need a unit immediately and are fooled into this outrageous fraud.
Business Response
Date: 08/05/2024
Hi *******,
Thank you for reaching out and sharing your concerns about our pricing. We understand that cost is an important factor, and we appreciate the opportunity to address your feedback.
Our pricing reflects the quality and value of the products/services we offer. We strive to ensure that our prices are competitive while maintaining high standards. That said, we take any claims of fraud very seriously and want to assure you that we are committed to maintaining the highest standards of integrity and transparency. We value our customers and strive to provide high-quality service.
With regard to your concerns about financing, our company does not directly control the financing costs associated with loans or credit. These costs are influenced by external factors and each lender has its own criteria and pricing models for financing, which can vary based on factors such as creditworthiness, loan amount, and term length. Our role is to assist you in navigating these options and to provide as much support as possible throughout the process. If you have concerns about your financing terms or need further assistance, were here to help guide you through understanding and managing them.
-*************************
Installation Coordinator
Sierra Air
Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an issue with the commercial that says they must do a furnace tuneup every year. At the end of the commercial that says that it is a good idea. That statement would be fine. But, at the beginning of the commercial, it says that they must do it on a yearly basis. That is incorrect!Business Response
Date: 03/07/2024
We apologize for any confusion caused by our commercial. Our intention is to emphasize the importance of regular furnace maintenance for optimal performance and safety. While it's not an absolute must to have a furnace tune-up every year, it is generally recommended by HVAC professionals to ensure your system operates efficiently and to catch any potential issues early on. We appreciate your feedback and will take it into consideration for future communications. If you have any further concerns, please don't hesitate to reach out to us directly.
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