Complaints

This profile includes complaints for Renown Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renown Health

  1155 Mill St Reno, NV 89502-1576

• 

  Renown Health

  10101 Double R Blvd Reno, NV 89521-5931

• 

  Renown Health

  343 Elm St STE 400 Reno, NV 89503-4541

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  Renown Health

  PO Box 30084 Reno, NV 89520-3084

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  Renown Health

  1500 E 2nd St Reno, NV 89502-1262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a surgical procedure on August 30, 2022. Prior to that procedure I provided Renown with my insurance information. According to the representative, my portion was going to $4,000 which is my maximum out of pocket. I told the representative that I could not pay the $4,000, but could use my FSA money which was $2,850. That payment was made on July 20, 2022,
  
  I had the procedure on August 30, 2022. There were two bills, one for per-surgical serveries $519.00 provided on August 8, 2022, which after processing my portion was $80.40, paid on October 4, 2022. The other was for surgical services provided on August 30, 2022. The billed amount was $27,409.50 after processing my responsibility was $500 paid September 27, 2022
  
  That means my total responsibility was $580.40. My complaint is that after speaking with "Joe" in the billing department that Renown will not refund the $2,269.60, the amount Renown over collected from me. Joe stated that the bills needed to be finalized. Joe could not provide with a date that would Renown would considered these bills finalized.
  
  I have since used Renown and have paid my co-pays despite have a a significant refund balance, so there is no way Renown can claim that I owe any money and if I did, they still have over collected. I fear that I am violation of FSA tax deferral rules because I cannot substantiate the medical expenses. I would like to have a refund so I can return the excess funds to my FSA administrator, but Renown will simply not acknowledge that the surgical bills have been finalized.

  Business Response

  Date: 09/02/2024

  Patient did not reach out directly to Renown.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the ER with extreme tooth pain. When It was time to pay, they told me I could either pay there or get billed. I chose to pay there and double checked that insurance had gone through and that it was EVERYTHING owed so that I wouldn't have to worry about it later. They said yes. A short while later I received a bill for some other amount which was even more than what I payed at the ER. This was an unpleasant surprise to me as I thought I had all my finances accounted for. I called them to let them know there must have been a mistake. They basically tried to write it off to the insurance and said i should dispute with them which doesn't make sense because they are not the ones who told me everything was paid. A billing lead at Renown said that there would be an investigation. Today, I got a call from a 'marco h*****' who said he is the supervisor of patient access. He said that they won't do anything and that I have to pay this other random amount. I told him thats not right because how many times will I just keep getting some other bill and them say I that is the actual amount and then send me another bill. I think someone here is scamming people for extra money, either that or they straight up lied to me at the hospital about what I owe, which isn't right. I don't think I should have to pay some bill they decide to charge out of nowhere. Finances are tight right now and that was the whole reason I double checked with the person at the ER in the first place. I have evidence that I already payed them while I was there and I shouldn't have to keep paying more out of nowhere. Not to mention 'marco h*****' got into a dispute with me about what the word dispute means. it got to where i was like, do you understand english? like look it up. Because he was denying that I was disputing this charge. If I wasn't then why would they have had to do an investigation? He then hung up on me. in the end i got false charges and terrible customer service.

  Business Response

  Date: 09/02/2024

  Patient did not reach out directly to Renown.

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was seen in Renown Emergency Room on 8/6/22. After my insurance paid their part I called Renown billing to set up a payment arrangements and they refused. Renown’s payment policy states they work with everyone as long as they make a reasonable effort to pay his or her healthcare services with that being said I started making payments of what I could afford. Renown’s payment policy also states they work with someone who even have a “modest” income. After several months of making payments renown sent myself to collections. I contacted renown’s billing department and they told me they sent me to collections because I did not set up a payment arrangement with them after I was denied. Renown stated they wanted me to pay my $3200 dollar bill in 3 months. That would of been over $1000 a month. I have tried for over a month to resolve this matter with them. If more information is needed please contact ****** ****** @ **********

  Business Response

  Date: 09/02/2024

  Billing spoke with this patient. He was not agreeable that $100/mo payment and will not set their account up on a formal payment plan.