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Business Profile

Importers

Legacy Sports International, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gun from Pointer and the gun was virtually non functional upon receipt. The gun doesn't load properly and doesn't cycle properly as well as the stock is loose and the customer service solution offered to me was that they would attempt to return the gun to me within 4 months.

    They basically shipped me a lemon and their only solution was taking the firearm away from me then returning it in 4 months fixed.

    I guess it's good that they are honoring the warranty but it hardly feels like they are doing me a service when i'm unable to use the gun for the meat of quail season.

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in my rifle for a warranty repair and after I said I would get it repaired on my own they have refused to send me property back. They have also claimed they are going to send me a new one and it’s been 6 months and every month it’s next month til the send it out. They refuse to resolve the issue with either a refund or replacement for a different product.

  • Initial Complaint

    Date:03/11/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Legacy Sports has refused to support the product they sold me. All attempts to get answers from customer service have failed.

Legacy Sports International, Inc. is NOT a BBB Accredited Business.

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