Complaints

This profile includes complaints for Bill Pearce Courtesy Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bill Pearce Courtesy Honda

  780 Kietzke Ln Reno, NV 89502-2014

• 

  Bill Pearce Courtesy Honda

  745 Harvard Way Reno, NV 89502-2035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2024 my 2016 Honda CRV VIN ***************** was towed to Bill Pearce Courtesy Honda due to undercarriage damage. Reference R/O # ******** . Unfortunately, on my way to Virginia City I was unable to avoid a large bolder on the road in a blind corner. My automotive insurance paid Courtesy Honda to repair the car. It was determined that the engine oil pan and exhaust down pipe needed replacement and that the car was otherwise in good shape. After paying my $500 deductible on April 20, 2024 I returned home to Sacramento a happy camper. The next morning I noticed a faint clunk under the car intermittently. I continued to drive the car thinking I'll get to this. Because life is busy two weeks passed. On May 7, 2024 while backing the car out of the driveway the power steering rack failed with a loud audible noise. The car would not steer and could not be controlled. Frustrated due to such a significant oversight by Courtesy Honda I towed the car to my selling dealer in Stockton California. They know me, they know the car and I trust them. They maintain the car. I paid $590.79 for the tow. The rack failed because it was damaged by the original impact. It is broken into three pieces. There is clearly noticible impact to the shield on the body of the rack. The housing broke in half and one mount broke away. This oversight by Courtesy Honda is egregious. The power steering rack damage was missed by the technician who had the car disassembled for inspection. Instead, the car was reassembled with the damaged rack overlooked. Only by dumb luck in 908 miles driven I somehow avoided an accident at speed. My insurance company paid to correctly repair the car. At this juncture, I do not want a lecture on how many closer Honda Dealers I passed towing it to Stockton Honda. I want the $590.79 tow bill refunded. I have intentionally not yet contacted Courtesy Honda because I suspect I will end up with a BBB Complaint regardless.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recommended a service that deemed unsafe and dangerous for my vehicle

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've send this letter via email on September 29th & on October 23 with no response from Reno Honda. Please see the attach file / email that I sent to Reno Honda regarding my situation. Please let me know if you have any additional questions. Thank you.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Ford Cmax Hybrid from Bill P***** Curtesy Honda at the end of February 2023. The dealership process was smooth and otherwise there were no issues. Driving the vehicle home the passenger front wheel well plastic broke off while driving, I immediately called the dealership and Rich in service told me he would get the parts ordered that day and call when it was in. That same week I went through the car wash and the passenger mirror broke off and driver side headlight filled with fluid. I called again and left a message for Rich about the newer issues. Then a few more weeks the rear hatch button wasn’t working, and shortly after that the car completely died. I had triple a out at my home because the car died with keys inside, it jumped and ran for a couple of days, second time it died before I needed to get my children from school and I waited an hour for them to jump the car. It died a third time at home, jumped it got it to work where we replaced the battery with a triple a tow truck driver, after a brand new battery it died again so I had it towed to the dealership. It was delivered June 15, 2023. I called weekly until end of July where I visited in person. The car was not ready so I gave them my contact information. I waited until September were I needed to have my father go with me to the dealership. The vehicle was ready, but needed to be jumped again. They only replaced the battery again and did not find the original issue. I’m a single mother without a vehicle since June 2023. I’ve called and visited numerous times and the vehicle is not fixed.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/23, I visited Bill Pearce Honda's Service Department to ask for help addressing an urgent safety and security issue on a 2023 Honda Ridgeline that I had purchased from the same dealership less than 8 months prior.
  
  In short, the lock/unlock functionality of the vehicle had recently become faulty and leaves the vehicle susceptible to unauthorized access and theft. The dealership personnel acknowledged the issue and noted that it was very clearly "likely a fault within the vehicle." Despite acknowledging that due to this vehicle flaw, anyone may be able to access my vehicle and its contents (including a built-in garage door opener which would open up my home to unauthorized entry and/or burglary), the employee only offered to schedule an appointment a week in the future.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2023 I purchased a used 2014 Toyota Camry SE from the dealership for $17,208.84. I paid the total asking price, fees, taxes, plus a 3 year/36,000 mile extended warranty. The salesman told me as I was sitting in the car ready to drive away that they had put new brake pads on the car so I might hear them squeaking. But if they continue to make noise after a week or so to call him and he would make sure to get the car into the service department. I called after approx 7-10 days to let him know that the squeaking was getting worse not less. They gave me an appointment 2 weeks later. I arrived for my appointment on time. They kept the car all day and when I picked it up they tell me that ceramic brake pads make noise and it must be the way I am driving. But they “coated “ the pads with something to make less noise and “cleaned” the rotors. I drove off the lot and went approximately 2 miles only to hear the noise again. I waited a couple days to see if the noise would go away but it didn’t. I went to 2 other places to get other opinions as to the problem. I find out that the rotors are warped. The car has 108,000 miles and I have no idea how long the rotors have been warped. Both places recommended to put new rotors and struts all the way around (4). I relay this information to the dealership and asked will they please take another look and drive the car on the highway. Because they will feel the car going left and right and vibrating. Needless to say…this is now unsafe to drive this way. I received a text message that they will only pay for the rotors. I agreed to buy the new tires, alignment, and balance which is about the same amount as the rotors and struts ($1,100). It has now been over a week and they will not return my calls, let me know of any updates (the salesman said he was going to ask management) and I am not able to drive my car. They did not do a thorough inspection prior to my purchase and will not inspect or drive now.