Complaints
This profile includes complaints for Champion Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took the car in for a door replacement and they returned the car in damage condition. Parts that were not damaged in the accident nor when they received the car were returned to us damage including But no limited to a headlight and a tire. They return the car to us with compound all over the car as well as overspray and seals missing as well as body plugs. Headlight was damaged by some chemical and tire was damaged while in the shops care. They tried to tell us we hit a curb but there was no overspray inside the cut on the tire that was present all over the tire. We're having to take the car to another body shop to complete it because the shop refuses to return our car to pre accident condition nor take accountability for the parts of they damaged in their care. Numerous parts and pieces were missing from the replacement door itself. As well as the front windshield seal. It was a 2021 with 50,000 miles. Just needed a door replacement. I don't understand why they messed up so many other things on our car. We are disputing the full cost that we were charged. A simple door replacement should not have been over $5,000.Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my Silverado pick up truck to have the rear window leak fixed. They sent it out to have it replaced and I noticed a few weeks later that the rear camera, which I had a professional in Carson City install, was missing. When I told them about it, they said they did their due diligence and couldn’t find it…literally. He said I should have told them I had a camera in the window. I didn’t think about it, as it is not something I think about, but it was obvious it was there. The cost to replace it would be to buy both the front and rear cameras again and have them installed, which is approximately $1000. I have the phone message the Department Manager left on my phone. Basically calling me a liar.
Business Response
Date: 06/16/2025
Good afternoon,
The only problem I have with this case is the timing, and the fact that he was coming in to have the entire glass replaced in the rear of his truck
you would think at that point he would have said "Hey I have a rear facing camera is that going to be a problem?" but that was never the case he
said nothing when he dropped it off knowing we were taking out the back glass, then we do the repair, and he picks up the truck and goes an entire
month before calling and asking about it! at that time, we called the outside glass company that has been doing our glass repairs for 25 years with not
one complaint and he said I totally remember that truck but was positive there was no camera! and he said he has done many with rear cameras and they
just suction to the glass, again there was nothing! then we went a step further and went out and found the old rear glass in the warranty shed and there are NO
suction marks on the glass, so with that said we are not taking blame for something that we feel was not ever there, thank you for your time,
Customer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23474163, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vehicle was bought from this dealership and I took it to their collision center for repair of a minor solo accident involving front I end damage. Claim filed with insurance company and vehicle taken to shop for repair. The shop has had my vehicle for one month and I believe the repair is completed but my insurance company is unwilling to pay for parts billed and not put in my vehicle and parts inflated by 550%. Michael Winnie, manager of the shop, has refused to supply requested documentation, photos and other paperwork needed for the insurance claims adjuster to authorize payment. In the meantime time I have attempted several different attempts to facilitate a working relationship between the manager and the insurance adjuster. I now feel I can no longer help with based on the manager stating to me, via a phone call on Tuesday May 27th, “I’m tired of this I’m going stop working on your vehicle. How’s that work for you” at which time Mr Winnie hung up the phone call. I left with my insurance company saying they will not pay inflated prices for parts and will not pay for items listed on the estimate given them by Mr Winnie containing parts not installed in my vehicle. I have a copy of the estimate from this business listing parts,cost and labor and one from my insurance company. The difference is just under $2000 difference
Thank for your helpBusiness Response
Date: 06/23/2025
Nothing in this complaint is true.
We are talking about a 2024 EV truck that had no parts available when we started the repair. We did a full tear down to discover left unibody rail damage, that required replacement. The insurance company refused to replace the rail at first. I sent them photos of everything. I sent them everything they requested from day one.
The insurance company actually told me they had 22 body men review the photos, and that they stated they could repair the rail. Fact is it is a double wall rail with inner and outer. The front of the rail has a mount bracket. Maybe someone could explain how you repair that? I guess you could cut off the outer bracket, then cut off the outer rail, repair the inner rail, re-weld the outer rail back on, then weld the outer mount bracket back on. I'm sorry with all that being said, don't you think that would compromise the strength of the rail. The liability alone is too great to do it the way the insurance company suggested.
We are a certified Chevrolet shop and will not compromise repairs for an insurance company.
I made that clear with the insurance company and with the owner of the vehicle. I even offered to put all the parts in the vehicle. I explained they could take the vehicle somewhere else. I was not going to do an un-safe repair.
Mr. **** stated I hung up on him, which never happened. Mr. **** was doing a lot of yelling at me, but I never hung up on him ever.
Now let's address the parts.
2024 EV parts. None were stock order parts. All the parts were specialty order parts not in stock on the west coast. We put all parts on parts finder, created Spac case for all the parts.
Mr. **** did not have rental coverage and told me to expedite all the Part's. The insurance company would not pay for overnight freight. The insurance company normally will pay these fees if they carry auto rental coverage. Insurance company did not care how long the repairs were going to take.
Mr. **** asked us to get the parts here as fast as possible. We did.
The unibody rail in question was not available with no build date. We found out that the rail had a part number that was superceded to a new number. We used the old part number to track down the only part available, located in Texas. We found out they had one, as the vehicle they ordered it for was a total loss. That dealer set the price. It was only rail available.
The insurance company refused to pay the list price for the frame rail. The insurance company also refused to pay the freight charges.
The only difference is freight and rail list price. Mr. **** authorized it and paid it.
Mr. **** told me I would have his vehicle done or else. Mr. **** gave me the date of 6/3. I had the vehicle done 6/2. Mr. **** picked up the vehicle on 6/4.
******* ****** Body Shop Manager.
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle in August 2022. Its a **** F150 pick up truck in the last three years. It has completely broke down withinthe engine and from doing some personal research I have found that there have been many recalls and I am worried that while its sat at the dealership, the recalls were not taken care ofBusiness Response
Date: 06/06/2025
So yes this was a purchase from Aug. of 2022 looking at the car fax there were only customer satisfaction bullentins, the only manufacture saftey recall I see on my side cam out reported 4-14-2025. Which is years after he bought the car.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 2024 EV Silverado, and traded in 2021 ***** Equinox. The equinox financed through **************** and they did not pay the entire balance off and so It shows we still owe $820.37 today. I do not want it to affect my credit but I don't have money to pay both payments I have tried leaving messages several times for finance. No one ever calls back!!!Business Response
Date: 04/22/2025
We have been in contact with the customer and have showed them payoff check that was in the full amount agreed upon by the customer and dealership. The payoff check wasn't sent back to us and it shows a zero balance from what we can see. We believe the customer cancelled their last payment and its and issue between them and the bank.Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my Corvette into Champion Chevrolet to have some repairs. They are saying, parts are being discontinued, and if you find it, you'll have to rip up your dashboard, also the convertible roof opened, it would catch a little, but now it doesn't open at all since they "Fixed It". Now they need to find parts? I have been going round with them since July 20th, 2023 until October 17th, 2023. I want my car fixed, and if they can't fix it, they need to replace it with a corvette that's just as comparable. You can't just ruin things and now say it's my problem. I have given detailed conversations, dates and times in my complaint. I have been more that patient with getting a resolution. I really need your help.
Thanks for your time.
**** * *******Business Response
Date: 10/20/2023
Champion Chevrolet Parts and Service Management Team has attempted to find the parts required for repair. Part Number ******** is no longer supplied from GM, the part has been discontinued. We have attempted to locate through eh GM system any dealer in the US that might have this part still in their stock. We again were unable to find a dealer that has this part still in their inventory. We have also reached out to aftermarket parts supply houses, however there is not aftermarket part available. The side tension cables have stretched over the years on this vehicle and are necessary for the adjustments to be made. Our Shop Forman and Lead Corvette Technician were unable to repair the top because of this. I can recommend the client to seek a convertible upholstery shop that specializes in restoration of older vehicles to see if they are able to customer make and repair the needed pieces that are no longer available from the manufacturer. Champion Chevrolet is a Franchised Dealer with Chevrolet and we do not specialize in vehicle restoration, only repairs and service using original manufacturer parts. Champion Chevrolet is unable to perform the needed repair as the parts needed for the repair have been discontinued though the manufacturer at this time. Champion Chevrolet will refund the client for the diagnostic fee associated with the inspection of the convertible top operation.Customer Answer
Date: 10/23/2023
Complaint: ********
I am rejecting this response because:They did not do a diagnostic. They repaired and cranked whatever they cranked on that, no longer allows the tongue cover to open. This is even before the roof will even go down. Tim told me the elastic wasn't there, well what happened to them?!? If they had that problem from the very beginning, then why didn't they stop to begin with? No they didn't, he said they fixed it I have proof of $570.00 that's not just a diagnostic fee, and it says repaired convertible roof. It worked when it was taken in. And now no longer opens! So they did do a repair (not a diagnostic as they claim) ,of some kind. Instead of repairing it, they made it worse. Now they don't want to fix the problem they created. So they dump it back on me with no real apology nor care with what they created. So if it's just a simple fix and it needs to have a simple upholstery specialist to work on it and supply a specific part. Then they should hire one to come out, show them what they're needing, and pay for him to do it. I didn't create the permanent problem, they did. I will now be reaching out to the Nevada Bureau Of Automotive Repair, just to make sure they are aware of this dealership's behavior.
Sincerely,
**** *******Initial Complaint
Date:08/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Very disappointed with this business took my vehicle in for For repairs Had 2 issues and both other issues were not resolved. They took a month and a 1/2 with my vehicle. Do not fix the main issue. I took it there for But picked it up with a check engine light and now bad Catalytic converter not sure how that went bad when it was perfectly fine when I dropped off. The vstill charged me for work they did not do One of the issues, they said they couldn't get the vehicle to do it when they test. drive but as soon as I got on the vehicle to take it home. It was doing the issue I complained about. Not happy with this place. Charge me for them to keep my vehicle for a month and a 1/2 for them. Not to fix anything would not ever recommend this place. Also to add, I was tracking my vehicle the whole time it was at the shop. On the app, the first 2 days, they moved it. Then the service adviser went on vacation. And the vehicle sat that week. He was none he never contacted me and let me know anything going on. I had to keep calling when he got back from vacation. I called they said they were gonna fix my air conditioning. Which was not an issue I took it in for. But decided to get it fixed too. They ordered the parts parts. I got there. I checked the app my. Vehicle was parked for almost 3 weeks before they started the work. And the only reason they started. The work is because I called and complained that my vehicle has been there too long and they finally got on it.Business Response
Date: 08/18/2023
I have reviewed the complaint that Mr. ****** has opened up. Mr. ****** brought his vehicle to Champion Chevrolet on July 13, 2023, at 3:38pm. The vehicle was written up for two concerns and Mr. ****** did sign the original estimate for diagnosis of $379.00. We had a technician perform the diagnosis. We found that the loud ticking noise on cold start is a normal operation, documented by GM DOC ID #******* and no repairs are recommended by GM. The transmission concern was not able to be duplicated by the technician on his initial road test. During the road test the ambient temperature was in the high 90 degrees, so he attempted to turn on the a/c, the a/c did not operate. Mr. ****** was made aware of this and approved us to inspect for no a/c operation. The condenser was cracked and the freon leaked out. We contacted the third party Mopar Extended warranty company and started a claim. The third-party warranty does not pay for diagnosis on non-covered repairs. They did cover $1121.76 of the $1308.85 a/c repair, with the balance of $187.09 owed by Mr. ******. Mr. ****** was contacted prior to repairs being completed with an estimate he would be responsible for of $568.50 plus shop fees and tax. Mr. ****** approved this on July 18, 2023, at 10:40am. Champion Chevrolet guarantees all repairs completed. Mr. ****** was also made aware of a diagnostic trouble code stored in the vehicle computer pf P0420, this is a catalytic efficiency code, Mr. ****** declined any repair at this time for this concern. Mr. ****** is welcome to schedule a road test with our Service Manager or Shop Foreman to demonstrate the slight shake when shifting that our technician was unable to verify. We will not charge for this, and if there is a repair needed, we can reach out to his third party extended warranty if a repair is needed. Mr. ****** vehicle was dropped off on July 13, 2023, and completed and picked up on August 17, 2023. We apologize for any time delays that are currently being seen in the automotive repair process do to manufacture parts and supply shortages. Thank you for your time.
Customer Answer
Date: 08/21/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******I have read your response, but the noise that you said was normal is even louder now. So not sure how that is normal. The shifting or the shaking is still there. Not sure how it was not spotted by. The employee I was Driving home from picking it up at I can feel it. The whole drive it would come and go. When I took my vehicle in for those items. I did not have a check engine light on when I picked up my vehicle. I now have a check engine light due to the cats. I did not have before when I contacted the dealership about why my vehicle is taking so long to be the The service advisor said the parts were there, but no one told the mechanic. So my vehicle sat there for even longer than it should have been there. I use my vehicle for work. I lost a lot of business a lot of work. Due to not having My vehicle
Not once did they tell me it was gonna take this Long to get this work done I appreciate that you said I can go back and get A.
Check on the transmission At no charge I appreciate that But to pay $600 to have my vehicle. Sit for over a month at the dealership and still have the same issues, and now even more Leaves a really bad taste in my mouth off. To ever visit this dealership or recommend?
Initial Complaint
Date:01/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint with service department: Took my vehicle in for a diagnostic / repair for check engine light. Previously ran code myself. Issue is with temperature sensor for DEF tank. Appointment was set for 9am. I had to reach out to the service rep at 4:45 to find out what was going on I was then informed my vehicle has not made it into the shop because there was no one to drive it all day. The representative for my service was rude and un informative. I was quoted 2X the diagnostic price as near by shops. When I brought that up I was literally told if I didnt like the way that individual dealership did business I could go elsewhere.Business Response
Date: 01/11/2023
Good afternoon,
******************** reached out to me after filing his motion with BBB. ******************** and I reviewed his concerns about how our Service Advisor was less then professional during his visit while dropping off his vehicle and then again during a late afternoon phone conversation. During my conversation with ********************, I reviewed our process for check engine light/drivability conditions that the initial appointment is for dropping off the vehicle and we get it into the que for diagnosis. Unfortunately, there is not a way we can tell what repair needs to be performed until the diagnosis is complete, and that some vehicles repair time may be 1 hour while another could be 16 hours, and we don't pull a technician off one job to start another. I personally perform a annual audit of local dealers and independent repair facilities to review shop labor rates, while we are not the least expensive, we stay in the average range within the contacted facilities. I have told ******************** we would be performing a review and training with our staff members to better serve our customer's during their visit to our facility. In closing, we did agree with ******************** to waive the $100.00 deductible for the repairs that were covered by his extended warranty.
Customer Answer
Date: 01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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