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Business Profile

New Car Dealers

Tom Dolan's Reno Mazda Kia
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tom Dolan's Reno Mazda Kia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tom Dolan's Reno Mazda Kia has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2021 ********** has been in the shop for 3 weeks and no effort on the part of the dealer has been made to contact *** technical to solve the problem of the car not running. No offer has been made by the dealer to provide a car to use while our car sits in their shop with no solution to the problem and contact with *** has been a waste of time,To the best of our knowledge no effort is being made by the dealer to train a tecnician to work on our car or bring a tech to help with the problem.

      Business Response

      Date: 01/09/2024

      *****************,

      We received your complaint and apologize for any inconvenience caused. After investigating, it looks like our service manager reached out and your vehicle is finished.

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took our car into the Kia ********** as it is the only one in **** and we were told to by mechanics. We were told it was the battery. We were then told the battery was on back order. They can not or will not give us any straight answers on when this will happen. We are now going on our fourth week in a rental that is costly and not sustainable. We still have to make a car payment!

      Business Response

      Date: 03/17/2023

      Hello there,





      Team Dolan

    Tom Dolan's Reno Mazda Kia is BBB Accredited.

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