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Business Profile

Online Retailer

The Elegant Fairy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order thee***** placed 7/9 and paid for expedited shipping. Received bogus USPS tracking number and no additional way to track. Tried unsuccessfully to contact company via email and phone number in Reno. What do I do now?

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the completely wrong item and when I requested a refund I was told I can ship the item back to the distributer in China but if the item gets lost in the mail there would be no refund. Upon further research, the product advertised on their website was actually a photo taken from another online retailer. Below is the scam link from Elegant Fairy and the website they stole the image from:

    ************************************************************************************************** *************************************************************************

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ******************** placed on 3/2/24 on their website ************************************************************************************************************************************************************************* no product has been received. Requested a refund on 3/25/24 as order had not been received yet and was told a refund would be issued within 5-7 business days. As of today 5/8/24 no refund has been issued.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a dress from this company online on March 24th for a total of $66.75. I did not receive my dress until April 4th. After trying on I realized it was to big and needed to ship bag. After contacting the email I was told to ship back to China and I would revive refund after my package is received. I went to USPS and shipped my package off on April 11. After being charged $30.55 I sent and email to the customer service email and sent over the tracking number as well. It has now been over a month and I have not received a refund for either payments. I also have been trying to email and now I have been ghosted. I just want a total refund of $97.30.

The Elegant Fairy is NOT a BBB Accredited Business.

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