Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to very promptly send the very cheesy clothing back to this business. I requested a refund and now I’m being told that I now have a credit for $318.19 to use to purchase items from this business, I don’t want 318 dollars worth of crap, I want a refund, that’s a lot of money. They are now telling me if I pay a 15% restocking fee they will refund the rest. I’m going to accept that offer but someone needs to look into this ripoff business. Thank you

  Business Response

  Date: 05/05/2025

  Hi ******,
  
  
  Thank you again for reaching out and for your patience while we work through this situation.
  
  
  We completely understand your disappointment, and we sincerely apologize for the frustration you’ve experienced — especially after promptly returning your order. $318.19 is absolutely a significant amount, and we never want any of our customers to feel stuck with store credit they didn’t ask for.
  
  
  To clarify, while our standard policy only offers store credit for returns, we’ve approved your request for a refund minus the 15% restocking fee, as confirmed in our recent communication. We’re processing that now, and you can expect the refund to be issued back to your original payment method shortly.
  
  
  Your feedback is being shared with our management team — we take these concerns seriously and are reviewing our processes to ensure future customer experiences are smoother and more transparent.
  
  
  We appreciate you giving us the opportunity to make this right.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 47.96 for a sweater that arrived to my house in very poor quality. I wouldn’t have paid $5 for it.
  When I asked to return it, first they said no cash refund - only store credit or exchange - I do not want any other product. Also when I tried to file a return my order would not come up.

  Business Response

  Date: 01/14/2025

  Dear Deb,

  Thank you for reaching out, and I sincerely apologize for the poor quality of the sweater you received. We completely understand your frustration.

  As per our return policy, we offer store credit or exchanges for returns, but unfortunately, we are unable to provide a cash refund. If you would like to proceed with a return, we can issue store credit for the full purchase amount once the item is returned.

  To initiate the return, please visit our Return Center and provide your email address and order number to process the return:
  Boho Beach Hut Return Center

  Once we receive the returned item, we will promptly issue store credit to your account. Please let us know if you encounter any issues or need assistance with the return process.

  Thank you for your understanding, and we truly appreciate your cooperation.

  
  Boho Beach Hut Customer Support
  ********************************************************

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress and a pair of jeans from this place. I ordered them and they were then delivered 5/20/24. I ordered size medium jeans and medium dress. The dress is shown on a petite model. The dress was as big as a king sheet. The quality of the dress is terrible. Holes in the stitching. The jeans are super big. They r not as shown in the pictures They have holes all over them.
  
  I called right when I opened the package. They said no refunds. The said on store credit. I emailed 7 times to ask where I send them back. They said returns have to be approved. This is the worst quality clothing. The dress was $49.99 n the jeans were $69.99. I believe this store is a scam. The clothing that arrived is not the same that showed up at my house I just read 25 reviews. Most people are saying the same thing. That the clothes are not as pictures. Is there anything to do about this.

  Business Response

  Date: 07/12/2024

  Hi *****,

   

  I am sorry to hear you were not satisfied with Boho Beach Hut. Upon looking into your account, I see that you were provided the return policy on May 21^st. The policy states that a RMA should be filled out and the product returned for store credit. We have not received your items. If you return them, we would be more than willing to give you store credit.

   

  Again, I am very sorry you were not satisfied, but please return you items for store credit. I will provide the link ******************************.returnscenter.com/

   

  ******

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boho Beach Hut has two different addresses and neither one of them are legit to include the one on the Better Business Bureau website, that's a residential home. I have been scammed out of $198, I have kept in touch with customer service and asked for a return phone call for over two weeks And they are no longer even answering the emails so I am waiting to make a police report and will file fraud charges with my bank tomorrow. In the meantime, they need to refund my $198 immediately.

  Business Response

  Date: 06/24/2023

  Hello *******,

  We are sorry you are disappointed with your order with Boho Beach Hut. Please return all items for a full refund.

  Thank you,

  Boho Beach Hut

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order from a company called Boho Beach Hut. When I received the two dresses it was very clear that the images they use on their website are not actual photos of the products. Although similar in color/design they are very misleading. I have attached two photos. The one on the left in each image is from their website. The two on the right are photos of what I received. It is as clear as day how they are not the same products in the photo of the orange dress. Their image shows a very light and flowy dress that is the same color material on the inside and outside as indicate with the circle. The one I received is not the same color orange and is white on the inside. I have contacted them and requested a refund and said I would return their product. They will not refund my money and only offer an exchange as that is their policy. I would understand if that was their policy and it was a simple case of I decided I didn't like the dress after receiving it, but they are scamming people into buying products that are not what they actually send you.

  Business Response

  Date: 04/20/2023

  Hello *******,

  We show you opened a dispute with your bank and will be refunded in full for the items you returned. 

• Initial Complaint

  Date:12/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes (order #*****), on November 20th and my card was charged $43.96. I received a tracking number around mid December, but there have been no changes under the tracking number provided, and when I checked it today, it says that USPS is still awaiting the package. I tried to call on December 23rd and got an automated service. Therefore, I was forced to email customer service about this issue. I received an email back, which stated because the package had shipped, there was nothing they could do. Well that's a lie because USPS hasn't received a package, hints why there is no update under the tracking number provided. I ordered these shoes for a special occasion and had to go out and spend another $45 on a pair of shoes because my order from Boho Beach Hut never arrived- still to this day. It has been 1 month and 4 days and I still haven't received my shoes. I want a full refund from this "business".