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Business Profile

Holding Company

Gatehouse Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Reviews

Customer Review Ratings

1

Average of 17 Customer Reviews

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Review Details

  • Seth M

    Date: 05/07/2025

    Seth M

    Date: 05/07/2025

    Scam! Said they received my order but never shipped. I emailed they said it shipped. Gave me a tracking number. I clicked on the tracking number it went no where.

    Gatehouse Asset Management, LLC

    Date: 05/13/2025

    Dear ****,Thank you for your feedback, and I sincerely apologize for the frustration this situation has caused. We understand how important it is to receive timely and accurate tracking updates.We want to assure you that your order has been shipped, and weve confirmed the tracking number is valid. Due to recent international trade conflicts and carrier delays, some tracking links may take longer to update or appear inactive ************** is the most up-to-date tracking link for your order:?? Track Your Package - *************************************************************** Please allow a bit of time for the tracking information to reflect progress. If you continue experiencing issues or have any further concerns, dont hesitate to reach outwere here to help and make this right.Thank you for your patience and understanding.

  • Denise D

    Date: 05/01/2025

    Denise D

    Date: 05/01/2025

    This company owns BoHo Beach Hut which claims to be U.S. based but the clothing is incredibly cheap, hard to track, mis-sized, and not possible to return for a cash refund. The business is unethical in their advertising and I wish I had taken the time to ****** them before ordering. Social media advertisers should consider banning them for their platforms.

    Gatehouse Asset Management, LLC

    Date: 05/05/2025

    Hi ******,Thank you for your feedback, and I sincerely apologize for the frustrating experience youve had with your order.Please allow me to reassure you that Boho Beach Hut is proudly a ******************* and we strive to provide unique boho-style clothing at affordable prices. We completely understand your concerns regarding tracking delays, sizing inconsistencies, and return options. Recent tariff complications with some of our international vendors have unfortunately contributed to confusion around order fulfillment and tracking and for that, were truly sorry.We never intend to mislead our customers and are constantly working to improve our processes, transparency, and support. Your experience does not reflect the standard we aim to uphold.We would love the opportunity to make this right for you. Please reply to this email with your order number or any additional details, and well do our best to resolve your concerns promptly.Thank you for giving us the opportunity to improve. Were listening and appreciate your feedback.

  • Zack P.

    Date: 04/21/2025

    Zack P.

    Date: 04/21/2025

    Unethical refund policy that does not allow you to try their clothing on and return it if its not the right size or doesnt look as good on you as you thought it would. Charge you shipping to and back and then they only give store credit even if the return qualifies within the proper refund timeframe.

    Gatehouse Asset Management, LLC

    Date: 04/29/2025

    Dear ****,Thank you for taking the time to leave a review and share your feedback. Were truly sorry to hear that your experience with our return policy has been disappointing. Its always our goal to ensure our customers feel valued and ************* love the opportunity to look into this further and assist you directly. However, we werent able to locate your order in our system using the information provided. Could you please share your order number or the email address used at checkout so we can review your order details and help resolve this matter?Our return policy does currently allow returns for store credit or exchange within the approved return window, and we understand this may not be ideal for everyone. Your feedback is important, and well be sure to share it with our team for future consideration.Please feel free to reply here or email us at ******************************** with the requested information so we can help further.Thank you again for reaching outwe appreciate your time and hope to hear from you ********* regards,

  • Tabetha S

    Date: 11/20/2024

    Terrible customer service, no proper package tracking. The company uses multiple 3rd party shipment and does not provide clear delivery expectations 4 to 6 weeks shipping and they are based out of ****, **? Doubt it !

  • melissa a

    Date: 11/16/2024

    My order came fast, phew. But the item I received did not look anything like the picture. And the quality of the shirt is poor. They must enhance these photos so the clothes look better than they are. I paid almost $60 for a blouse. And to put a nail in the coffin you cant return for a refund only store credit, and you pay for shipping. What a joke.

  • Lisa G

    Date: 08/26/2024

    This company claims to be from ********** but is from Mainland *****. DO NOT USE THEM. I ordered an item which was never delivered because the carrier did not speak English and could not figure out how to use the gate box at my association entrance. The carrier left a text saying he would not deliver my item. The seller never refunded my money. They have a phone number but you can never talk to anyone. WARNING!

  • Brooke S

    Date: 08/02/2024

    Worst customer experience ever and low-quality clothing that smells of chemicals. Ordering from this company felt like a job and not only did they rip me off for $200 but I spent hours engaging with shippers and customer service. - Had shipping issues, but was told I needed to contact their 3rd party shipper - **************** would take days or not respond to requests - Phone number goes to VM and they do not return your calls - Returns are only accepted 45 days from date of purchase, BUT they say that an order isn't "late" until 45 days. Not a coincidence, they are trying to rip you off and tell you the items can't be returned.All and all this company is a boardline scam and you should stay away.

  • CR C

    Date: 05/10/2024

    This is a racket! Dresses are of poor quality and when I tried to return them online, they do not offer money back as an option. So I called. And called. And called. I got one email saying they hope I enjoyed my items and thanked me for being a customer. I am most definitely not a continuing customer and will be stopping charges on my credit card as a last resort. DO NOT ORDER FROM THIS SITE!

  • GARRY P

    Date: 04/22/2024

    Didn't even sign up for this but got a package AND they charged my card. I'm a pretty rough guy that certainly doesn't wear womens clothing nor would they even fit my wife with sizes that arrived. Tried to work with them on getting merchandise back but they want to give store credit for FRAUD - they don't understand the language or don't care, or both. Disputed with card issuer - card issuer told me they "hid" their phone number in their profile that banks have access to. Not surprised by looking at the complaints. Hope this helps someone from making a mistake.

  • Patricia K

    Date: 01/21/2024

    ANOTHER CHINESE SCAM!! Do not order anything from this fraudulent company. They are pretending to be an ******** company. What you see is not you get. You get an extremely cheap version and not true to size. The dress I ordered was waaay too small. I wear a xl but it looked like a small. The material was soooo thin and see thru. Spent 60$ and the dress probably cost 9.99$ to make. You cannot reach company by phone, only emails. **** BEWARE!

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