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Business Profile

Optometrist

Pritchett Eye Care, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Pritchett Eye Care, PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pritchett Eye Care, PC has 9 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this business around 3 months ago and I ordered a pair of normal glasses they then ordered the wrong ones causing me to pay around 200$ more than I would’ve then I keep calling asking about my glasses and when they’ll arrive and I keep getting told another week and it’s been a month since they started saying that it’s embarrassing that they keep on saying another week instead of an actual time and for the amount of money I paid I shouldn’t have to wait this long

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 22 and 4 pm I had a contact lens exam. I was told by the doctor he was sending me a complimentary trial set to my residence to see if they would work for me. February 29, 2024 I receive a text to come into the center to pick up the contacts. When I called and told me the doctor was sending them they said that he gave me the wrong information. I was then told it would cost $20 to ship them to me. This is an illegal bait and switch where the business is involved now in Deceptive Trade Practices.

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11, 2023 I had an eye exam at Pritchett Eye Care, on Moana Ln in Reno. I paid the estimated amount of $349.00 for the exam and glasses. In September I received a statement saying the total came to $301.34, however it did not reflect my payment, so I called. They said they would straighten it out. In Oct 2023, I received another statement, which still did not reflect my payment. I called and they said they would talk to billing, find out what happened and call me back. They did not. In Dec. I had to send them a copy of the receipt. I did not receive a January statement showing a credit balance to my account, so I called to find out what happened to the over payment. They said I would have to talk to the insurance company about any over payment. They refused to let me talk to a manager and said their billing department was an automated system in Clark County. I am seeking to get my $47.66 over payment back and let people know about their unethical billing practices.

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered glasses begging of June. The Tech never put in the order. We called week 4, 5 and six. They office manager said that they we waiting for my husband and my transition lens. Week 7, they said they were having problems with insurance. I was looking at my insurance claim and they paid. We asked for a refund. We got the credit card refunded but not our cash. Tried calling and the office manager was rude and refused to give back $600 cash that was paid.

    Pritchett Eye Care, PC is NOT a BBB Accredited Business.

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