We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Sales

NTY Windows
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for NTY Windows's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NTY Windows has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NTY Windows came to my home to assess my windows and propose replacements. The Sales Director showed me a sample of the Infinity window. I loved the Infinity window. He took measurements which he put into the software on his iPad that showed to initial price, then added a variety of discounts which cut the price by 40-50%. He refused to provide a written quote with price, warranty, and terms and conditions. He pressured me to accept the *** Window offer before he left, saying the discounts would not be available after he left. In my view, the high pressure to make a commitment immediately without a written proposal borders on the unethical, and the customer will always suffer in such a business transaction.

      Business Response

      Date: 04/30/2025

      Dear ******,


      Thank you for taking the time to share your recent experience with NTY Windows. Im truly sorry to hear that your consultation left you feeling pressured and uneasy. Thats not the experience we want anyone to have when considering our products. We have since then talked to our *** and will be implementing corrective actions.


      Were proud to offer high-quality solutions, and its important to us that every customer has the time and information they need to make the right decision without feeling rushed or uncomfortable. Your feedback about the lack of a written quote and the emphasis on immediate commitment raises valid concerns, and we take those seriously.


      Well be reviewing this situation internally to ensure our teams approach aligns with the values of transparency, integrity, and respect. In the meantime, if you would be open to it, Id appreciate the opportunity to connect and discuss how we can make this right and earn back your trust.


      Please feel free to reach out to me directly at ************** or *****************************************************************


      Thank you again for bringing this to our attention.

       

      ****** ****

      Owner/CEO


      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23263729

      I am rejecting this response because:

      There is nothing that can be done to earn back my trust. I have received  proposals from other companies and am awaiting one more quote. None have been unwilling to provide written proposals, nor have they expected payment of any money until the proposal is accepted.

      The window presented by the *** sales representative was purported to be Infinity with a 45-year warranty. This was shown in the PowerPoint presentation by the NTY Windows sales representative. I was also told the sample window shown me was Infinity. I contacted Infinity, which is produced by ****** Windows, to ask for information on other Infinity dealers in the *************** area. Following is Infinity by ******** response:

      "I regret to inform you that Infinity from ****** has no affiliation with NTY Windows of ******, ******. As the exclusive licensee of the registered trademark INFINITY for use in connection with non-metal windows and doors in the ***, we are dismayed that another organization would use our trademark."

      Infinity by Windows recommended that I file a complaint with the Nevada Attorney General and file a report with the *****************************

      There will be nothing gained to have further conversations or any business transaction with NTY Windows. They either need to be shut down or need to entirely change their business model to an ethical approach to customers.


      Sincerely,

      ******* ****

    NTY Windows is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.