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Business Profile

Online Retailer

Ebb and Flow, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I purchased 4 items from this site in April this year (2023) and didn't get any updates or anything. I e-mailed them and wouldn't get a response. Not till I opened up a PayPal case, did I get a prompt, cheerful and friendly response. Ty, the owner, said that one of the balms wasn't ready, said she'd ship out the items, refund me the balm and give me a discount once I closed the case. Big mistake-I wish I had just kept that case opened and gotten a full refund instead. She did send out my items, but I never got the balm nor a refund. I sent an email every couple of weeks to get an update and now we're at the end of November and still no response. As a fellow business owner and loyal customer (I loved her stuff prior to this), this is not proper business etiquette or conduct. I'm highly disappointed in the way she treats her customers: no response is a response. Not cool. I will never support this business again and I want others to know of what kind of caliber and etiquette this business runs on. Running a business can be hard, but some kind of response, update or something from them would be great. There is zero communication and after reading all these reviews, sadly, I wasn't the only one she scammed. PLEASE BE AWARE.

  • Initial Complaint

    Date:04/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 separate orders with Ebb & Flow back in August & November 2022 and have not received them and she has not responded to any of my emails, Instagram messages, or messages I have sent through her website. I finally resorted to leaving a comment on her public Instagram account yesterday 04/07/2023 asking for an update and she deleted the comment. I placed an order on 08/28/2022 for $253 (order #*****) and another order on 11/05/2022 for $64 (order #*****). I have been a customer of hers since 2016 and love her products, I’m heartbroken that she is treating customers this way. An order I placed in February 2022 took 5 months for her to fulfill and so that’s why I waited this long to file a complaint but with these last 2 orders it’s now been 8 months with no communication from her. I received confirmation that the orders were received and no follow up from her since then. At this point I would appreciate getting my money back if she is unable to fulfill my orders. Thanks!

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid via AmEx $43.75 on 8/30/22 at 1:38pm PST. Order #*****. Item "Iced Sky" earrings, JE009 Qty:1. $40.00/item. Shipping $3.75 I have emailed the vendor via the email provided on their website ([email protected]) 3 times between Sept 1 and Dec 6 to inquire about the shipment. I never received a shipping confirmation, although my confirmation email stated that I would receive one soon. Today, I emailed them through the website portal again. Last month, I sent them an instagram private message to inquire about the order, since they update their social media often. I never received a response from any of my 5 outreaches. At this point, I am assuming that this vendor is using her website as a way to scam customers. I need my product or a refund.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 separate orders (orders #***** & order #*****) in October of 2020 totaling $160.50 and never received them. I have sent about 10 emails over the course of 2 years inquiring and all have gone unanswered.

Ebb and Flow, LLC is NOT a BBB Accredited Business.

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