Complaints

This profile includes complaints for Jerusalem Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jerusalem Management, LLC

  405 Hudson Ave Albany, NY 12203-1211

  
• 

  Jerusalem Management, LLC

  PO Box 6632 Albany, NY 12206-0632

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I contacted Jerusalem Managment looking for student housing. They showed us a unit which my son and his roommates were interested in. We (my son and his roommates 2) completed an application. After two weeks of no response we were told we took too long and the apartment may no longer be available. Then we were told by someone else the application was approved and that we needed to sign the lease and give a deposit. I am a real estate paralegal and I have been working at a law firm for 20+ years. I reviewed the lease and had questions/concerns about certain things. Their lease is not a standard lease according to NYS Landlord Tenant and RPL. They told me to call them to discuss which I did and they said in order to hold the apartment, we had to give them a deposit. We all paid the deposit totaling $1,800.00 ($600/each). They did not get back to me regarding the changes of the lease. One of my sons' roommates decided he was not going back to school this semester. I again contacted Jim and Asaf regarding my corrections and no one got back to me. They finally responded and asked that we list an add on campus or on ******** looking for a roommate. I told them that we did not feel comfortable doing that and that they still have not addressed my lease concerns. I drove to Albany from NYC to see another unit with my son. I passed by the apartment (*** ******* ******* **) to find someone already living there. We never signed the lease and they never got back to me regarding my concerns. I have asked for them to return my security deposit and they refuse to because they said the deposit is non refundable. It does not state that anywhere in their application or their lease. A security deposit is returned at the end of your lease if there is no damage. We never moved in nor did we sign the lease. They suggested that we find another listing of theirs and apply the deposit there. I don't want to rent from them. It's obvious they're unprofessional and scamming people. 

  

  Business Response

  Date: 09/21/2022

  Both myself and my leasing manager, James D****, were dealing with ******* *******. She continuously tried to play both myself and James against each other. Trying to negotiate a deal. And being very shady and non-transparent while doing so.  I initially agreed to have the apartment lease start on June 15th. Then we accommodated her for a July 5th start date instead. They placed the deposits to hold and lease the unit. Then she tried a week later to back out and we told her we can use her deposit on another unit. She was very sneaky and evasive and did not want to make any sort of offer we made her work. Because they lost a roommate or had some other issues with the roommates.  They signed off on the attached application form that deposits are non refundable once approved. Which they were.  We took the property off the market, lost all of June rent and July as well.  We lost Over $5000 in rents because of her deceptive behavior.  To settle this matter we will offer her $200. And move on from this matter.  We repeatedly tried to work with the applicants mother and bent over backwards to try and accommodate her and her son. But she was nothing but unreasonable and deceptive.  Feel free to contact me with any further questions or concerns and we will gladly assist you in any further issue.  

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. While the business attached their response to my complaint which was also submitted to the AG's office they fail to realize security deposits in NYS are refundable. I never signed a lease. Photo #5 clearly states that what I paid was not an ordinary deposit but a security deposit. If I did not sign the lease and therefore my deposit should be refunded.  
  
  
  
  Regards, 
  
  ******* *******