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Business Profile

Auto Warranty Plans

American First Auto Protect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Reviews

Customer Review Ratings

1/5 stars

Average of 22 Customer Reviews

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Review Details

  • Review fromcarlos c

    Date: 01/25/2023

    1 star
    This is a fraudulent company! They sold extended warranty for my ******* ******** and the dealership had my car for 2 months already, they refuse to pay basic coverage on it. Everything it's included on the contract and they treat me like a ****, even the guy at the ******* dealership confirmed they are the worst customer service they already got and refuse to pay basic problems like brake actuator and fuel pump. I bought the most expensive package and at the sales moment they said it's everything included. After finish the payments everything change. Avoid this company! Scam!!!!
  • Review fromJeff W.

    Date: 01/18/2023

    1 star
    I’m distress by what I’ve been reading. I’ve always thought of myself as a careful consumer. But I have been had.

    These guys are real smooth and caring to begin with and then you can never contact them again. I asked for a refund last April within the 30 days of purchase I was assured it was on the way, and I’ve never heard from them since.
  • Review fromGreg S

    Date: 11/03/2022

    1 star
    They took my money 3182.00 when I took my car to the shop they couldn't get ahold of any 1 looked into it and said they don't exist and can't use the warranty.
  • Review fromMark V

    Date: 10/21/2022

    1 star
    This business is not a legitimate business. They have a shell address and their phone number goes in a loop. I was scammed out of more than 3,000 dollars on an auto warranty. Please don’t fall into the same trap I did.
  • Review fromKris F

    Date: 09/28/2022

    1 star
    They went out of business but kept everyone's money. They do not answer any calls or emails.
  • Review fromCecilia C

    Date: 08/26/2022

    1 star
    Total fraud, why can’t the fbi go after them? $4,000 down the drain. Their phone line is on a loop, and they will not answer to the requests online on their site.
    Shame on such people, hope they get what’s coming to them.
  • Review fromPhil K

    Date: 08/26/2022

    1 star
    This company is horrible. I have a claim that needs to be filed and no one has returned any calls emails for 2 weeks. Do not use this company! I paid $2,700 for the Platinum plan for my *** ***** * ******* and no luck getting in contact with anyone.
    Based on all the reviews, should this company be served a civil lawsuit?
  • Review fromWALTER R

    Date: 08/13/2022

    1 star
    Collard g**** was my cell agent he was a great talker he advised me to give it would cost me $2,500 for my protection warranty plan and my car's been in the shop and they didn't pay for the first event which was $600 now my car is in the shop at the ************* dealership for $2,000 and they cannot get in touch with anyone from this company when they call the number it says press 1 2 or 3 no one answers and then it says press 1 2 3 again calling is a good voice person they pick the right person for this fraud company thing but he don't know the one day the bubble of bust on him and he's got to reap all his soul with these recruiters that they had to swallow me and a lot of people
  • Review fromMandeep S

    Date: 08/12/2022

    1 star
    I purchased platimum extended warranty from American First Auto protection LLC. I paid $3060.00 for it. When my car broke down i took it to the dealer and warranty people claim to cover the repair for it but instead they start giving me false hope and promised that your check is in the mail. Dont worry you are covered keep delaying the payment so at the end i paid from my pocket sbd never got anything from them. I called them to cancel but they pretend to someone else. Person i bought policy was Colin G**** who sweet talk to you to sell you but then he never pick up your call. I cant believe they are getting away with peoples hard earned money. Our government cant go after them. I would to cancel my contract get my money back.
  • Review fromSteven L.

    Date: 08/11/2022

    1 star
    I purchased a contract with American First on 09/24/2021 and paid $2632 for a 5 year contract. Today I learned that the company is under investigation. I phone the company several times, but all I got was a recording and no real person with whom to chat. ******** ******* listed that the company is under investigation and that ** has no information regarding the investigation. How do I get my money back? Thank you. ****** ****

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