Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after 1 PM on 11/10/22 I called **** bus to make a reservation. Rep says she can't make reservation-my account is expired or inactive or something. I didn't know that could happen unless it was done deliberately as an act of retaliation against me. It appears I was right. Rep "transferred" me to a number that knocked me down to the "leave a message" option-which I had NOT SELECTED on my phone. Between 1:30 PM and 2:45 PM I tried four different numbers listed on the CDTA website. NONE would answer the phone. By this time, even customer service wouldn't pick up the phone any more. I assume the weekend started early at CDTA, holiday and all, and no one showed up for work on Thursday. But-how to explain how even customer service is refusing to answer the phone? Is there a lack of supervision? Is this considered typical, normal company behavior? Or, is there simply no work ethic present at CDTA? Why make filing this complaint necessary? How do I get restriction removed to use service? Or-has CDTA banned me from using **** bus by DEACTIVATING my account as retaliation for a previous incident several years ago? Is this revenge? 

  Business Response

  Date: 11/17/2022

  After looking into Mr. ***** complaint, it appeared his account was deactivated as he had not utilized CDTA **** services since March of 2019. Our data base automatically marks clients who haven't used **** services in a year or more as inactive. I cannot confirm how many times Mr. ***** called or "who" he called but will reach out to Mr. ***** and explain to him why his account was marked inactive.  

   

   

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  You think I have a reason to lie about the amount of times I called and spoke to NO ONE-since NO ONE would pick up or answer the phone? Would you like a list of the numbers I called THAT NO ONE ANSWERED? Or proof that I called these numbers? I still have the DATED call logs on my phone. Given the arrogance in your attitude in your response to my complaint , my stance on the work ethic (or lack thereof) of those employed by cdta is confirmed and proven correct. 
  
  
  ****** *****

  Business Response

  Date: 11/18/2022

  Mr. Jones - We are not saying that your concerns about someone answering the phones are not valid but are saying that we cannot verify any of that because the number we have for you on file is no longer in service as I tried calling you yesterday.  In my previous response, I mentioned that you had not used CDTA **** in 3 years so your account was marked inactive. I activated your account yesterday (per your request) as you still have eligibility to ride until January 31, 2023. When you have a moment, I would ask that you call our ADA intake department at ************ **** * so we can update your account information. Thank you and have a great day!