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Business Profile

Credit Union

Broadview Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Broadview Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Broadview Federal Credit Union has 27 locations, listed below.

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    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEFCU charged me and overdraft fee when my account was positive and that one overdraft caused my account to be overdraw in which they charged me 3 more overdraft fees. My account was positive and then I made an additional deposit. At that point the deposit was made my account was positive. SEFCU refuses to refund me these charges because of “past reversals” even though my account clearly shows a positive balance when the first overdraft charge was made (causing other charges). As I requested i would like these erroneous charges reversed as this is illegal. Screenshots attached.

      Business Response

      Date: 09/29/2022

      We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. We have been in contact with Ms. ***** and addressed
      those concerns outlined in her complaint. In our discussion, we have provided
      Ms. ***** guidance in maintaining a positive balance and setting up her
      deposits to avoid future penalties for insufficient funds

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was made aware of 11 $28 overdraft fees that SEFCU put on my account excessively. Several of the overdraft charges were listed as payments to merchants instead of as insufficient funds fees. SEFCU has used this way to hide overdraft fees. I have overlooked many of these hidden overdraft fees because SEFCU makes it shows as merchandise transactions. Two of the fees are based on unauthorized charges on my account. After speaking with management by phone (William Hodge) on 8/16/22 he stated that for 6 months I cannot request anything on my account, which is different than the 1 month information provided by the bank tellers at the SEFCU Patroon Creek branch in Albany, NY. I told William not to make any changes on my account and I will go into the branch because I’m getting conflicting information. Today I had the worst SEFCU experience with Bruce S******** at the 700 Patroon Creek Blvd branch. Bruce stated I was lying about speaking with William and that William was told by his manager to take back the courtesy charges when this was not the case. I explained that all the calls are recorded and informed the call center I would be handling this issue with the branch directly. Bruce could not explain why SEFCU was hiding some charges that are overdraft fees as merchant transactions. I demand a full audit of my bank account and refund as SEFCU has hid many charges as other things. The $28 payments that is showing for Afterpay and verwrlss for example are really overdraft fees (insufficient funds fees) but there are also properly identifiable $28 insufficient fees that are labeled as such (see attached photo). This is providing information in a misrepresented way.

      The Overdraft Protection Act of 2021 is a bill that makes it illegal for banks to be deceptive or unfair about their overdraft coverage. I do not have overdraft coverage so by Federal Reserve law the transactions must be declined. Instead SEFCU is paying out and then excessively charging. This is illegal.

      Business Response

      Date: 08/25/2022

      We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. We have been in contact with Ms. ***** and addressed
      each of those concerns outlined in this case. Ms. ***** has been provided the
      appropriate resources to monitor and review the historical activity of her account
      and provided her a direct contact to discuss any further questions or concerns.
      We consider this matter to be closed. However, should you have any additional
      questions, please contact me at *************

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Some how was charged on my credit card 130.00 10.00 and 19.99 that was me the took off give me a new card and put the charged right back on now they will not take Tham off

      Business Response

      Date: 08/25/2022

      Thank you for providing us the opportunity to respond to
      **** ********’s inquiry regarding charges made to his credit card. We reviewed **** ********’s credit card account history,
      for the items in question, specifically the charges of $130.00; $10.00 and
      $19.99.  It appears that these were disputed, fraudulent items that were
      improperly credited to the old card and then debited to the new card in error. 

      Our Financial Crimes team has reached out to our card
      servicer for the appropriate corrective action to be performed. 
      Additionally, **** was contacted to explain the situation and walk through the
      remediation efforts that will be completed in the next 5-7 days.  The
      Financial Crimes team representative provided their contact information to ****
      and indicated they would be contacted once the items were corrected. 

      Once these corrections are made and communicated to ****
      ********, we will consider this matter closed.

    Broadview Federal Credit Union is NOT a BBB Accredited Business.

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