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Business Profile

Electrician

Ungerman Electric Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ungerman Electric Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ungerman Electric Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called a two to three times and asked about the additional payment of $400 to $450 for the third party inspection of the 220V dryer outlet that was installed in the basement for the new electric dryer that was purchased at the end of August 25, 2023.

      Business Response

      Date: 04/01/2024

      The client is correct.  The work we did, required that we pull a permit and have it inspected by an independent inspector..  We pulled the permit, did the work, but having it inspected fell through the cracks.  We contacted the client and are in process of having it inspected.  We appreciate her understanding.  We have updated our processes to better track inspection follow through.

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/5 I called U******* Electric as I had seen their van on the highway and called their number.The Man asked me to take a picture of the two motion lights by my driveway and text him. I did this and it was plain that one light was much higher than the other. Asked if they would be able to replace the two motion lights before Saturday Dec 9th as I was having a party. They sent a man on Dec. 7 when he can he had no ladder on his truck. I told him I had an extension ladder in the garage. He said he had one in his truck. Then when I went to see how he was doing he said he was having another ladder brought for the rear lite. Then I saw a man holding the ladder. (I could have held the ladder) The first man came in asked if "this is cash, check or credit" No invoice. I asked how much $801.90 I said credit card. He did all this on his cell phone. I called the Co. and asked to have an invoice sent. They e-mailed. I was charged $165 for parts, Labor $472.50 then man to hold ladder $105. I called that this $105 I felt was unfair chg. as the man was not prepared for the job with the correct ladder. The read lite was on all night over the weekend. I called On Mon 11th the 2nd man came on 12/15 with 4 ladders on his truck. Over the weekend the lite was still on all night. Called they were sendiing a man on on 12/21 to replace the lite. On 12/19 a woman called me that I gave a MAD REVIEW OF them. I did not that I knew. I rec'd a e-mail from susan u******* and I responded to her. The woman said she was cancelling the service call and would remove the lite and give me a credit and I can get myself another electriction. credit yet to be received.

      Business Response

      Date: 01/23/2024

      BBB spoke to Susan at the business and the following was relayed: I did contact the customer and confirm that it was acceptable to issue refund to credit card. The amount requested was refunded and the customer was informed it may take 5-10 to process.

      Customer Answer

      Date: 02/01/2024

      The consumer called to report that she was contacted by the business and she did receive the credit.   She appreciates the business's response to the situation and the help she got from BBB. 

    Ungerman Electric Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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