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Searchers of Records

NY Certificate Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice in the mail immediately after filing for my LLC that looked relatively official from NY Certificate Service requesting $87.25 for a certificate of status form. I mistakenly assumed it was from the state and paid the fee. I haven’t received anything from the company in return and tried calling numerous times but am just put on hold indefinitely. This company is robbing new business owners. They have numerous complaints on **** as well.

  • Initial Complaint

    Date:02/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the time I was setting up my PLLC, I received a letter from NY Certificate Service, seemingly official, asking for 87.25 for a Certificate of Status. I was fooled, sent in a check for 87.25, it was cashed, I never received a certificate. All attempts to reach them by phone were fruitless. I was put on hold and nobody ever came to the phone, once for 2 hours. I received another letter in Feb 2025 from the same entity offering the same document for the same price. Also received 2 letters from NY Document Service dated Dec 2024 and Feb 2025, same address but a "range" of suites, asking for 148.67 to provide document storage services. Letters from both companies appear to come from an official state entity and quote regulations. Both appear to be a scam. I called the 2nd entity multiple times by phone and again was placed on hold indefinitely w/ no response.

  • Initial Complaint

    Date:12/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon starting an LLC 11/06/23, two days after filing appropriate paperwork with NY DOS, I received a correspondence from NY Certificate Service offering a service to provide a certificate of status request form. This correspondence had all the information I provided to NY DOS on their secure website. The fee listed was $87.25 and provided a QR to expedite service. I used the QR code and my credit card and have not received the "certificate" they promised. I wish I had reviewed your website land did my due diligence before making this fraudulent purchase.

  • Initial Complaint

    Date:12/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very misleading and aggressive letters sent explicitly to new businesses created in New York State implying a need to act quickly and that failure to do so may lead to criminal penalties.

  • Initial Complaint

    Date:11/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I started an LLC. We received a letter in the mail requesting $87.25 for a certificate of status. I wrote out a check in July and it was cashed in August 8, 2024. We have yet to receive our official document and I now found out the letter was a scam after reaching out to the Department of State. I would like to be credited the money I was scammed out of being that this company has been filed against and is still sending out scam letters.

  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending me Scam Mail pretending to act on behalf of the NYS Gov and requesting I send them money for a Certificate of Status Form??? The form looks very official. Again, Why are these companies still able to run? Does the US President's current agencies, if there is one, or unless you are, doing or able to do anything to shut these Fraud Companies DOWN!!!? -Frustrated New Business Owner

  • Initial Complaint

    Date:09/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a new LLC in NY. I thought this was a document I had to have. I wrote a check for $87.25 on July 11th, 2024. It was cadhed on July 16th, 2024. I called the company on July 24hr, 2024 to check the status and was told it would take 4-6 weeks. I spoke with a man named Gerry. I haven't received the certificate. I now found out this is a mail scam.

  • Initial Complaint

    Date:06/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment of $87.25 was requested on registering my llc. This was sent to NY Certificate service. I now realize that this was a scam as I could not produce a receipt while filing taxes. Conformation was seen in the large number of complaints now registered with a similar demand of 87.25.

  • Initial Complaint

    Date:05/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was mailed a request for $87.25 for a business certificate. I sent this business on February 6, 2024 and did not recieve anything from them. I am reporting a scam.

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a letter in the mail, which, at first glance, appeared to be an official request. It asked for a payment of $87.25 in exchange for a certificate of service. Initially, I was puzzled by the nature of this request, as I had not initiated any service that would necessitate such a certificate. Intrigued and cautious, I decided to delve a bit deeper to understand the legitimacy of this solicitation. To begin my investigation, I started with the most straightforward step: examining the business address provided in the letter. My goal was to verify the credibility of the entity making this request. Upon research, I discovered that the address was indeed real, but what caught my attention was that it was associated with a bank. This discovery was peculiar because, typically, banks do not engage in distributing certificates of service, nor do they request payments for such documents through mail solicitations. This linkage to a bank raised several red flags for me. Banks are often impersonated in various fraudulent schemes due to the trust people place in financial institutions. However, the direct connection of a financial institution to a seemingly unrelated service certificate solicitation was unusual and warranted further scrutiny. It suggested that either the bank's identity was being misused as part of a scam, or there was some misunderstanding or misrepresentation involved in the letter I received. Armed with this information, I realized the importance of proceeding with caution. It became evident that responding to the letter without verifying its authenticity could potentially expose me to financial risk or identity theft. The next steps would involve contacting the bank directly through official channels to inquire about the letter and considering reporting the incident to authorities if it indeed proved to be a fraudulent attempt.

NY Certificate Service is NOT a BBB Accredited Business.

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