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Business Profile

Paving Contractors

Five Star Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 2/10/23. Josh c***** stopped in to offer driveway services since our driveway was in bad shape. After chatting with him and finding out he was doing a job for a family in Akron, we decided to have him do the job we discussed with him. The job was as follows.. he was to install a drain across our garage door, tie it into our existing drain and use millings to finish our driveway. He came later than he said he would due to a problem on the other job in Akron. He installed the drain but didn’t have the correct downspout connector and told us he would return the following Monday or Tuesday ( 13th or 14th) to finish that portion of the job. He left a pile of millings around the drain that he was to use and tamp down in that area when he returned to complete the the job. He continued to roll out the millings and actually ran out of daylight so it was hard to see the finished product. I paid him 2500.00 by check before he left in good faith that he would return as promised. The week has gone by, I have called him 3 times, left messages and have gotten no response. I just want him to finish the work as he promised.

    Business Response

    Date: 03/17/2023

    Response taken by phone:  I was hired to install a drain but I noticed he had a bad downspout.  I told him I would replace it free of charge.  I did get out the following week to replace it and he is satisfied.

    Customer Answer

    Date: 03/17/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** ********

Five Star Paving is NOT a BBB Accredited Business.

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