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Business Profile

Asset Recovery

Revenue Reporting Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated phone calls and emails with threats to contact my "employer". I am requesting a cease and desist and for all communication to be done via mail.

    Business Response

    Date: 05/22/2025

    Dear Sir/Madam,We received a delinquent ****** ***** account in our office on February 28th, 2025.  We have sent out a letter and email to the information provided by Ms. **** in our attempts at contacting her to discuss the matter.  I see on April 30th, 2025, we attempted to contact Ms. **** via the phone number listed of ###-###-####.  She had called our office back that day but didn’t feel comfortable verifying that it was her.  According to the FDCPA guidelines we must follow we were unable to disclose the information because we couldn’t do the verification process with her.  She stated she would look over the paperwork that was sent to her and call back.  On May 21st, 2025, we did make a second attempt to follow up with her and left a message.  At this time, we have moved the account to Cease & Desist and there will be no further contact made by our office.  If Ms. **** does wish to handle the delinquent account, she can call our office back or go on our online portal to review her account. Sincerely, Compliance Department

    Customer Answer

    Date: 05/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********** ****




  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving repeated calls at my place of employment, during which the callers have threatened to send documents to my HR department that would disclose my personal information. I believe this practice is not only inappropriate but also against the law. Today, I informed the caller to cease and desist from these actions; however, they insisted that they would proceed with sending the paperwork despite my request. Additionally, the caller claimed to be a supervisor and dismissed my concerns, which I find both unprofessional and misleading. I would like to highlight that my history with the company they are collecting for has been positive until recently. Unfortunately, I am currently unable to make payments, but I am committed to resolving this matter. I kindly request that you intervene to stop this harassment, which is affecting both my personal and professional life. I would appreciate your assistance in ensuring that my personal information is not disclosed to my employer or my relatives. Thank you for your attention to this matter. I look forward to your prompt response.

    Business Response

    Date: 05/09/2025

    Dear Sir/Madam,We received a delinquent Balance Credit account in our office on February 3rd, 2025.  We had sent out a letter and email to the information provided by Ms. ******* in our attempts at contacting her to discuss the matter.  I see on February 12th, 2025, we attempted to contact Ms. ******* on the phone.    On February 17th, 2025, we did leave a second voicemail on her direct cell phone of ###-###-####.  On May 5th, 2025, we spoke to Ms. ******* on a secondary number listed on the loan application of ###-###-####.  She stated she was currently at work and could not speak about this matter.  She stated she does want to discuss it but just simply can’t now.  On May 8th, 2025, we attempted to contact Ms. ******* back since we still have not heard anything from her. She stated at that time it is harassment for us to be calling her back again and she told us to Cease & desist on this account.  At that time her account was moved to Cease & Desist, and she had not been contacted any further.  Should Ms. ******* want to handle this matter she will need to call our office or go on our portal to make payment.  Sincerely, Compliance Department

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving debt collection calls to my personal cell number ************ from this company apparently concerning a debt owed by *********** *****. I have asked previously not to be contacted as I have nothing to do with this debt, yet the calls keep coming. If they don't stop, I will report them to the Department of Justice as well.

    Business Response

    Date: 04/25/2025

    Dear Sir/Madam,

    Due to third party disclosure laws, we cannot get into the reason for our call other than to locate *********** *****.  I believe Charles Lewis might be confusing us with another company.  He stated continuous phone calls and there was only one occasion that we left a message.  April 24th, 2025 at 2:02pm EST there was a message left on this phone number.  No call was returned, and nothing was sent to us notifying that this was a bad contact number.  I did update this morning that it's a wrong number and there will be no further contact made.  

    Sincerely,

    Compliance Department

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will file a complaint with the Department of Justice if they contact me again, however.

    Regards,

    ******* *****




  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who this company is, what they want, what the represent. I've had no dealings with them in the past and out of the blue they somehow found my sister in law's phone number to harass to try and get information about me. They need to stop the harassment. If there's some business with myself, then they need to contact me, but they have never contacted me or sent a letter or email before.

    Business Response

    Date: 04/23/2025

    We received a delinquent Balance Credit account in our office on April 8th, 2025, concerning Ms. *******.  We did send a letter and email out to the information provided by Ms. ******* on the original loan application.  After we didn’t’ receive any correspondence back we did attempt on one occasion to reach Ms. ******* via the phone.  We were reaching out so we could make her aware of the delinquent balance in our office.  At this time, we have notated that she wishes to have no further contact regarding the account.  We have moved her account into a Cease & Desist status.  If Ms. ******* would like to handle the balance with our office, she can either contact us back on the phone or she can go on our online portal and use reference number ******** to pay her balance.

    Thank you,
    Compliance Department

  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassing phone calls to myself and my brother who has nothing to do with this (which is super creepy and stalkerish to call people who aren’t even directly affected by whatever you’re calling about because I haven’t the slightest idea to what this concerns) I just want the calls to stop. I won’t answer the calls as I don’t answer unfamiliar calls from unknown numbers nor will my family. You’ll just collect dust in our voicemail boxes.

    Business Response

    Date: 04/21/2025

    Dear Sir/Madam,

    We received a delinquent ****** ***** account in our office on March 25th, 2025.  We had sent out a letter and email to the information provided by Ms. ****** in our attempts at contacting her to discuss the matter.  April 16th there was one attempt made by phone to contact Ms. ****** since we have not heard any correspondence back from the letters.  At this time, we have moved the account into a Cease & Desist status so there is no further contact made.  This account has been put on all major credit bureaus from our client.  If Ms. ****** would like to satisfy the account or discuss the matter she can contact our office back or go on our online portal to pay her balance.  

    Sincerely,

    Compliance Department

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call multiple times a day threatening to show up at my work if I don’t pay them

    Business Response

    Date: 04/17/2025

    Dear Sir/Madam,

    We received a delinquent **** Credit/Lend you cash account in our office on March 29th, 2025 concerning Mr. *****.  It’s clear currently Mr. ***** is confusing us for another company.  After sending out the letter to his mailing address and email provided, we attempted to contact him on the phone numbers given on the loan application.  The first attempt we made at contacting Mr. ***** we spoke to him on April 1st, 2025 and he simply stated he didn’t care about this at all and disconnected the call.  All our calls are recorded, and we would never state we are going to go to someone’s place of employment or anywhere for that matter.  We reach out in hopes of helping the customer resolve the delinquent balance and if we are unable to do so the account is moved to a refusal to pay status, notated, and given back to the client.  At this time, we have moved the account to Cease & Desist so there is no further contact made on it and if Mr. ***** has any questions, he can feel free to call our office back.
    Compliance Department

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call from the Revenue Reporting Services and I dont know how they got my information. I am submitting a Cease and Desist letter regarding this as they have called my husband trying to provide any information about me. They need to Cease and Desist from contacting me.

    Business Response

    Date: 04/17/2025

    Dear Sir/Madam,

    We received a delinquent ****** ***** account in our office on March 25th, 2025 concerning Ms. *********.  After sending out the letters to the address and email she provided we did attempt to reach out and discuss the matter with her so she did know what it was about.  If Ms. ********* checks her credit report we were notified by our Client it has been reported to all major credit bureaus.  If this is something she would like our assistance on she will need to reach out to us at this time since this account is now in Cease & Desist.    Thank you.  
    Sincerely,
    Compliance Department

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have not received anything of such nature from this so called company so everything that have stated is a lie. If this is a debt that I owe, then I will take care of it without any so called assistance from them they are not the so called company that this debt is supposedly to be with. I myself will reach out to ****** ***** to find out more information. This company is to cease and desist from contacting my myself or anyone else in my family as they have nothing at all to do with this so called debt.  Regards, ****** *********  

  • Initial Complaint

    Date:04/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to demand the immediate deletion of an inaccurately reported charge-o account currently listed on my ********** credit report under Balance Credit (Account #*********). This account, as well as any collection activity associated with it, is the result of identity theft, and I categorically deny any association with this debt. Harassment and Legal Violations On a recorded phone call with representatives of Revenue Reporting Services— specifically individuals who identified themselves as Jordan T***** and Nikki L***** I made it explicitly clear that: 1. I am a victim of identity theft. 2. I have filed a police report. 3. I never authorized or applied for the installment loan with Balance Credit. 4. I demanded they cease and desist all communication. Despite these clear statements, the following occurred: ? I was pressured to pay a debt that is not mine, with no legal validation provided. ? I was passed to a supervisor, only to again be solicited for payment, even after disclosing the identity theft. ? I was sent a text message, continuing to pursue this fraudulent debt after a cease- and-desist demand, which constitutes harassment under federal law. Violations of the Fair Debt Collection Practices Act (FDCPA). Violations of the Fair Credit Reporting Act (FCRA) and Additional Consumer Rights Violations please reference the attached letter. Revenue Reporting has caused: ? Emotional and Psychological Impact: These unlawful collection tactics and fraudulent reporting have caused significant distress, harmed my credit score, and damaged my good name.

    Business Response

    Date: 04/14/2025

    Dear Sir/Madam,

    We received a delinquent Balance Credit account in our office on April 8th, 2025, concerning Ms. *****.  After sending out the letters to the address and email she provided we then made one attempt to contact her via phone.  She called in and spoke to two of our associates.  She stated it was identity theft, and we provided her with an email to send that over to so we have proof of that on record to help assist her.  She wanted our physical address which we explained we do not provide due to security reasons but gave her our mailing address and email address to correspond to.  Ms. ***** went on to also file a CFPB complaint explaining that we put this on her credit report.  We tried to inform her we did not do any credit reporting that would have been done with the original creditor and gave her the steps to go ahead to contact them and have that taken off with her proof.  We were never informed to Cease & Desist anything in our conversation that she also has a recording of.  We were under the impression we were waiting for her proof of identity theft and planning to follow up with her as well as our client to help resolve the matter.  At this time however, we have moved her account to Cease & Desist and will not make any further contact with her regarding this matter.  We have no control over the credit reporting so that is something she will need to contact the original creditor for.  Any other questions you can feel free to contact our office at ###-###-####.
    Sincerely,
    Compliance Department

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has harassed me and family members some of which I don’t even have a relationship with trying to get information about me. It’s out of control and I DO NOT want them contacting me or my family anymore.

    Business Response

    Date: 04/11/2025

    Dear Sir/Madam,

    We received a delinquent **** *******Lend you cash account in our office on March 29th, 2025 for Mr. *******.  At that time a letter was sent out to the address and email address that Mr. ******* provided.  We attempted on one occasion to reach out via phone to him but did not hear back.  At this time we have moved the account to a Cease & Desist status so there will be no further contact made.
    Sincerely,
    Compliance Department

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint due to numerous calls to me, family members, and employer harassingly a number of times. I request a cease and desist order and to not be contacted via phone or email. Stop contacting my family members and employer as well. Only contact me through the mail.

    Business Response

    Date: 04/03/2025

    Dear Sir/Madam,

    We received a delinquent Lend you cash account in our office on January 6th, 2025.  We had sent out a letter and email to the information provided by Ms. Garcia in our attempts at contacting her to discuss the matter.  I also see there was one attempt at contacting her over the phone on January 23rd, 2025.  I have moved the account into a cease and desist status so there will not be any further contact.

    Sincerely,

    Compliance Department

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