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Business Profile

Bounce Houses

Budget Bounce

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bounce Houses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/31 we rented and paid in full for a waterslide for our daughter's graduation party on 6/24. On 6/6 they called and emailed me to tell me that "due to unforeseen circumstances" they had to cancel our rental and that we would receive a full refund in 5-7 business days. On 6/14 I called because we still hadn't received our refund and was told that she checked the refunds on 6/12 and they all had been released. As of today 6/15 we still have not received our refund and I have called and left a message, tried to email but it came back undeliverable and messaged on Facebook with no response. I tried to go on their website today and it is gone!

    Customer Answer

    Date: 06/30/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I had filed a complaint against Budget Bounce. We did finally receive our refund. 

    Regards, 

    **** ****

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business a deposit for a bounce house for my daughter‘s birthday a couple days before the actual birthday party. I looked at the weather and not just the one day of her birthday party but the entire weekend is supposed to rain. I called them to get my deposit back since we will not be able to enjoy the bounce house and they told me for their policy they do not give deposit back and to schedule another day to use the bounce house. I think this is a very unfair practice. It is not my fault that it’s raining. I gave them several days in advance. I should get my deposit back.

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 102.82 on 8/12 for a deposit on a bouncy house for Labor Day. It rained that day so we cancelled. I called them to reschedule for Halloween, left several voice mails and they never reached back.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bounce house and one (1) other yard game for my son's birthday party. This Company took a deposit from me and never showed up with the goods/services promised. I tried to get in touch with them the day of the party as it was 2:30pm and they were scheduled for 1pm. I never received a response after repeated phone calls and have yet to get a response to assure I am refunded my deposit of $313.74. I am hoping the BBB is able to help in obtaining my refund and assuring this Company is not allowed to do business in hopes that someone else does not have to endure the anguish they put our family and most importantly our ten (10) year old son through.

Budget Bounce is NOT a BBB Accredited Business.

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