Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  American Coradius, Int'l

  2420 Sweet Home Rd Ste 150 Amherst, NY 14228-2244

  
• 

  American Coradius, Int'l

  560 West Main St Arcade, NY 14009

  
• 

  American Coradius, Int'l

  3556 Lake Shore Rd Ste 215 Buffalo, NY 14219-1480

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a letter from ACI LLC claiming that they are collecting for ******. The amount in question is $228.33 and shows that I owed some $164.92 as of 2/25. Checking my ****** account saw ZERO transactions on my ****** account. The account in question is not my account nor ever was my account. I will not be scammed out of my money or my credit score. I conduct NO business on ******, no transactions on ******, and will have no further business EVER on ****** after this experience of BLATANT scamming. I request that ACI LLC CEASE contact, DISMISS this FRAUDULENT debt and RESTORE any and all damages that the company may or did cause to my credit report by pinning this FALSE debt onto my name.

  

  Business Response

  Date: 04/16/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take all customer concerns seriously and are
  committed to conducting thorough, fair, and transparent investigations. We appreciate the
  opportunity to address Mr. ***** *********’s concerns and provide clarity regarding this matter.
  Please be advised that American Coradius International LLC acts on behalf of ******, Inc. to
  collect delinquent account balances. We respectfully disagree with the allegation that our
  organization is attempting to defraud a consumer, and we remain committed to maintaining the
  highest standards of ethical business conduct.
  We would also like to clarify that neither ******, Inc. nor American Coradius International LLC
  reports consumer information to credit reporting agencies. Therefore, this account should not
  appear on Mr. *********’s credit report and should have no effect on his credit standing.
  In response to Mr. *********’s concerns, American Coradius International LLC will cease all
  collection activity and return the account to our client, ******, Inc. A copy of both the customer’s
  complaint and our response will be forwarded to ****** for their review. We encourage Mr.
  ********* to contact ****** directly to allow them to investigate any potential fraudulent activity
  and take appropriate corrective action, if necessary.
  We sincerely regret any inconvenience or distress this situation may have caused. American
  Coradius International LLC remains committed to addressing all consumer inquiries with
  professionalism and care. Should Mr. ********* require any further clarification regarding our
  actions, we welcome the opportunity to assist.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from this debt collector regarding a ****** bill on March 1, 2025. I immediately contacted ****** and told them I did not have or nor did I open an account with them. I spoke with an operator named Michelle who assured me that this was a fraud case and she would close this account and escalate it to the fraud department. She also advised me to throw away the bill.
  For the last 10 days my family has been receiving daily phone calls on their cell phones from this debt collector.
  I called ****** again on April 1 and spoke to Lee who told me they could not close the account with out the email associated with it. Since I didn't open the account I can't provide this. I then spoke with the supervisor named Raymel who told me once again to throw away any letter from this collector and that the account was once again being closed and was once again being sent to the fraud department. That any future correspondence from ACI Int. be trashed.
  I did not open this ****** account nor did I charge 1000 on it.
  I am requesting that American Coradius Int. stop contacting me or my family. They should contact ****** to speak to them about this fraud case. I would like notification that this case is closed and has not affected my credit report.

  

  Business Response

  Date: 04/03/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns seriously and are committed
  to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to
  address ********* *****’s concerns and provide clarity on this matter.
  American Coradius International LLC acts on behalf of ******, Inc. to collect delinquent balances.
  However, after reviewing this case, we have ceased all collection efforts, and the account has been
  closed and returned to our client. Our investigation indicates that Ms. ***** may have been a
  victim of fraud or identity theft, as the email address associated with the account provided by
  ******, Inc. does not match the one referenced in her BBB correspondence.
  Additionally, we would like to assure Ms. ***** that neither ******, Inc. nor American Coradius
  International LLC reports consumer information to any credit reporting agencies. As a result, this
  account should not appear on her credit report or have any impact on her credit standing.
  To facilitate further resolution, we have shared this complaint and our response with ******, Inc.
  We encourage Ms. ***** to contact ****** directly so they can conduct a more in-depth
  investigation into any potential fraudulent activity and take appropriate corrective measures.
  We sincerely regret any inconvenience or distress this matter may have caused. At American
  Coradius International LLC, we remain committed to addressing such concerns with
  professionalism and efficiency. Should Ms. ***** require any further clarification regarding our
  actions, we welcome the opportunity to assist.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at my credit report a week ago, and was told by ******** **** ****** ( a debt settlement company I’m currently working with) that American Coradius international LLC is showing that I owe them $11011.33.
  I never had a debt in this amount. The largest I had was with *** **** ********* for $9,672.00. I have been diligently trying to contact American Coradius International LLC for 8 days now and can not get in tough with a person. I sent an e-mail to the only address I could find for them which is ****************** and have not received any email back.
  If possible, I would appreciate help to know if this is a legitimate debt that I owe or am I being scammed. Please help.

  

  Business Response

  Date: 04/01/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer correspondence seriously and view it as an opportunity to enhance our services and operations. Each concern is thoroughly reviewed with careful consideration of the customer’s perspective to ensure a fair and comprehensive resolution.
  We appreciate you reaching out regarding ****** *****’s concerns and sincerely apologize for any difficulty she may have encountered in contacting a representative at American Coradius International LLC.
  With respect to her concerns, Ms. *****’s ******* Consumer Loan Inc. account was placed with our office on March 7, 2025, with a balance of $11,011.33, following its charge-off on June 30, 2024. The increase in the balance is likely due to accrued interest and late fees assessed to the account.
  In light of this matter, American Coradius International LLC will cease all collection efforts and return the account to our client, ******* *********. Additionally, we have notified our client of the complaint and our resolution. We encourage Ms. ***** to contact ******* ********* directly to address any outstanding questions or concerns.
  We regret any inconvenience this situation may have caused and appreciate the opportunity to resolve this matter. Please do not hesitate to reach out should any further assistance be required.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity was stolen and someone opened a ****** account. I disputed with ****** and now I am receiving collection bills from aci. This is the second bill received this month. ****** found me not at fault so why am I getting billed years later.

  

  Business Response

  Date: 04/01/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer correspondence seriously and view it as an opportunity to improve our services and operations. We are committed to addressing concerns with the highest level of diligence, ensuring each issue is thoroughly reviewed with careful consideration of the customer’s perspective.
  We appreciate you bringing **** ****’s concerns to our attention. After carefully evaluating the matter raised with the Better Business Bureau, we have taken prompt and thorough action to resolve the issue. Accordingly, American Coradius International LLC will discontinue all collection efforts associated with Mr. ****’s account and return it to our client, ****** *** *******. Additionally, we will provide our client with a copy of both the complaint and our response for their records and further review.
  We would also like to clarify that neither ****** nor American Coradius International LLC reports consumer information to any credit reporting agencies. Therefore, this account should have no impact on Mr. ****’s credit report.
  If Mr. **** has any further inquiries or wishes to discuss these concerns further, we encourage him to contact ****** *** ******* directly. This will allow them to fully address any outstanding matters and provide any necessary clarifications.
  We sincerely regret any inconvenience this situation may have caused Mr. ****. Should he require further assistance or has any additional questions, please do not hesitate to contact us.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from American Coradius International LLC stating that I owe money to ******.
  I called American Coradius Internaltional LLC.
  They had an email for me that is not my email.
  I called ****** on 3/27/2025, and I was told I do not owe money.

  

  Business Response

  Date: 03/27/2025

  This communication is from a debt collector.
  American Coradius International LLC
  2420 Sweet Home Rd., Suite 150
  Amherst, NY 14228
  
  To whom it may concern,
  At American Coradius International LLC, we take the receipt of customer correspondence very seriously and view it as an opportunity to improve our service and operations. We understand the importance of addressing concerns with the utmost care and diligence, ensuring that every issue is thoroughly researched with particular attention to the customer’s perspective.
  We would like to thank you for bringing Bridget ******’s concerns to our attention. After reviewing the issues presented to the Better Business Bureau by Ms. ******, we have taken immediate and comprehensive action to resolve the matter. As a result, American Coradius International LLC will cease all collection efforts related to Ms. ******’s account, close the account, and return it to our client, ******, Inc. Furthermore, a copy of the complaint, along with our detailed response, will be forwarded to our client for their records and further review.
  Should Ms. ****** have any further inquiries or wish to pursue these allegations, we kindly request that she contact ****** directly. This will allow them the opportunity to fully address any outstanding concerns or provide additional clarification on the matter.
  We sincerely apologize for any inconvenience this situation may have caused Ms. ******. If Ms. ****** has any additional questions or need further assistance, please do not hesitate to contact us.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The debt is invalid the debt you claim i owe was owed to the apartment complex ******** ****** *********. Not you therefore the debt you are attempting to claim has already been paid when you purchased the debt. The debt is no longer mine. I never agreed for them to sell the debt nor gave them permission to give out my social security number. Please remove collection from my credit report or I will contact a lawyer. Also ya have been calling me over and over again before 8am which is against FDCPA I have proof of said calls.

  

  Business Response

  Date: 03/30/2025

  
  To whom it may concern,
  Thank you for contacting American Coradius International LLC. We take all customer concerns seriously and appreciate the opportunity to address the issues you have raised.
  We would like to clarify that American Coradius International LLC is not a debt purchaser. Rather, we operate as a third-party collection agency on behalf of ********** In this case, we are assisting the housing community in the collection of this debt. As such, we do not purchase, own, or otherwise engage in the sale of any debt related to your account.
  In response to your concern regarding contact attempts, please be assured that American Coradius International LLC strictly adheres to the guidelines set forth by the Fair Debt Collection Practices Act (FDCPA). We have made every effort to ensure that all communications occur within the permissible hours outlined by the FDCPA, which prohibits calls before 8 a.m. or after 9 p.m. local time. Our records indicate that all contact attempts have been made within these boundaries.
  Should you have any further questions or wish to discuss this matter in more detail, please feel free to reach us at ###-###-####. Our office hours are 8:00 AM to 5:00 PM, Monday through Friday. We are committed to resolving any concerns promptly and ensuring that all interactions are handled professionally and in full compliance with applicable regulations.
  We appreciate your attention to this matter and apologize for any inconvenience caused.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 03/30/2025

  If you dont purchase debt then why is the debt being reported as a collection on my credit report. I ask that you remove the debt from my credit report as I did not give permission for them to get outside help. You aren't getting a dime from me. You have 30 days to remove the account from my credit report or I will have to get a lawyer.
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/01/2025

  
  To whom it may concern,
  Thank you for reaching out to American Coradius International LLC regarding your concerns. We value our customers and take all correspondence seriously, ensuring that every issue is carefully reviewed and addressed with professionalism and diligence.
  In response to your concerns, we would like to confirm that American Coradius International LLC will cease all collection efforts and return the account to our client, ********** As a result, your account will be closed with our agency, and any reporting we have previously furnished to the credit reporting agencies will be discontinued.
  If you would like to discuss this matter further, please do not hesitate to contact our office at ###-###-####. Our team is available Monday through Friday from 8:00 AM to 5:00 PM and is dedicated to providing prompt and professional assistance.
  We appreciate your patience and cooperation throughout this process and sincerely apologize for any inconvenience this matter may have caused. If there is anything else we can do to assist you, please let us know.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 04/01/2025

  Thank you for removing the account from my credit report I appreciate it.

  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against:
  American Coradius International LLC
  
  Nature of the Complaint:
  Fraudulent Collection Attempt
  
  Complaint Details:
  On or around March 20, 2025, I received a collection notice from American Coradius International LLC (ACI), claiming that I owed a balance of $346.55 to ******, Inc. as of December 30, 2024. This was surprising and concerning, as I have not conducted any transactions via a ****** account in several years.
  
  To investigate, I accessed my ****** account directly and confirmed that my balance is $0.00, with no transactions recorded within the available history. I then contacted ******, submitted a fraud inquiry, and spoke with a representative who confirmed the following:
  • My ****** account is in good standing
  • I have no outstanding balance
  • I have no credit-based ****** accounts
  • I do not currently, nor have I ever, owed ****** any money
  
  Additionally, the ****** agent informed me that American Coradius International LLC has no relationship with ****** and that any collection attempts on their behalf should be considered a fraudulent phishing scam.
  
  I am submitting this complaint so that appropriate action may be taken to prevent other consumers from being targeted or misled by what appears to be a fraudulent collection attempt. I also request that ACI immediately cease and desist any further attempts to collect this alleged debt and remove any related information that may have been or could be shared with credit reporting agencies.
  
  Resolution Sought:
  • Immediate cessation of any collection attempts by ACI related to this matter
  • Written confirmation that no further action will be taken
  • Assurance that no negative information has been or will be reported to credit bureaus
  
  Thank you for your attention to this matter.

  

  Business Response

  Date: 03/24/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns seriously and are committed
  to conducting thorough investigations with transparency and fairness. We appreciate the
  opportunity to address ******* *******’s concerns and provide clarity on this matter.
  We would like to clarify that American Coradius International LLC works on behalf of ******, Inc.
  to collect delinquent balances; however, following our review, we have ceased all collection
  efforts, and the account will be closed and returned to our client. Our investigation suggests that
  Mr. ******* may have been a victim of fraud or identity theft, as the email address associated with
  the account provided by ******, Inc does not match the one referenced in his CFPB
  correspondence. Given this discrepancy, it appears there may have been unauthorized activity
  leading to the collection attempt.
  To ensure proper resolution, we have shared this complaint and our response with ******. We
  encourage Mr. ******* to contact them directly so they can further investigate any potential
  fraudulent activity and take any necessary corrective action.
  We sincerely regret any inconvenience or concern this situation may have caused. At American
  Coradius International LLC, we remain committed to handling such matters professionally and
  efficiently. Should Mr. ******* require any further clarification regarding our actions, we welcome
  the opportunity to assist.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from American Coradus International stating I owe money in the amount of $ 999.00 I do not nor have I ever owed $999.00 to anyone
  It was registered as a *** *** amount. In fact this amount was filed as fraud by my banking institution.

  

  Business Response

  Date: 03/21/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns very seriously and are committed to conducting thorough investigations with a strong emphasis on the customer’s perspective. We understand the importance of addressing concerns promptly and transparently to ensure a fair resolution.
  Thank you for bringing **** *********’s concerns to our attention. In response to the complaint filed with the Better Business Bureau, we have carefully reviewed the matter and, as a result, will immediately cease all collection efforts related to the account in question. The account will be closed and returned to ******, Inc. for further handling in accordance with their policies and procedures. Additionally, we will provide a copy of this complaint, along with our response, to our client for their records to maintain transparency and proper documentation.
  If Ms. ********* wishes to pursue her fraud allegations further, we strongly encourage her to contact ****** directly. As the original creditor, ****** is best positioned to conduct any additional investigations and provide the necessary support to address any outstanding concerns.
  We sincerely regret any inconvenience this situation may have caused and appreciate the opportunity to resolve this matter efficiently and professionally.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a collection notice saying I owed money to ******. I have never used ******. Several months ago, my bank account was hacked and the charges were for ******. I contested and got my money back. So this collection agency is trying to get money from me for money that was stollen from me. My bank saw it was fraud so, how negligent is this company if they are trying to collect on fraudulent fake accounts?!

  

  Business Response

  Date: 03/17/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer correspondence seriously and are committed to conducting a thorough and impartial review of all concerns. We strive to ensure that every matter is handled with professionalism, transparency, and a careful consideration of the customer’s perspective.
  Thank you for reaching out regarding Heather Wiggins’ concerns. Please note that this account was placed with our office for collection on March 5, 2025. However, prior to receiving this complaint, we had not been informed that Ms. ******* was a victim of fraud. We understand that identity theft and fraudulent activity can be distressing, and we take such matters very seriously.
  In response to the concerns raised with the Better Business Bureau, we will cease all collection efforts and return the account to PayPal, Inc. for further review. Additionally, we will provide our client with a copy of this complaint and our response to ensure they have a complete record of the matter.
  If Ms. ******* wishes to pursue her fraud allegations further, we strongly encourage her to contact ****** directly. As the original creditor, they are in the best position to investigate the fraudulent activity, verify the details of the account, and take any necessary corrective actions.
  We sincerely apologize for any inconvenience this situation may have caused. Customer satisfaction is important to us, and we appreciate the opportunity to address this matter promptly. Please do not hesitate to reach out should the customer require any further clarification or assistance.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing today to resolve my complaint to ******, ***************** opened on 01 NOV 2024. I received a notice dated 20 SEP 2024 from American Coradius International LLC (reference number ********) regarding a $1815.00 negative balance with ******, Inc. that was sent to them for debt collection. I mailed a certified letter of dispute to American Coradius International LLC on 02 OCT 2024, received on 08 OCT 2024.
  
  My identity was compromised in the 2017 ******* breach. In June 2021, my identity information was used to apply for unemployment. At that time, I filed a police report, reported the identify theft to the SSA, reported the fraud to and placed hard credit freezes with all three bureaus as recommended.
  
  On 01 NOV 2024, I spoke to Angelo at ******, Inc. Using my social security number, Angelo was able to determine a business account was opened using email ************************* on 29 JUN 2023. I reported that I did not open this account, and do not have a ****** account of any kind. Several cases were opened on my behalf, but complaint ***************** was for the unauthorized account creation. Angelo informed me that all collections actions would cease.
  
  On 03 MAR 2025, I received notice from American Coradius International LLC that my dispute was received. The notice included the debt validation, which indicated that the email used on the account was *********************** and was opened on 23 JUL 2024.
  
  On 14 MAR 2025, I spoke with another representative of ******, Inc. The account information indicated in the debt validation letter could not be found. The account for email ************************* was located. The account no longer had a negative balance and had not record of the dispute ***************** being opened for this account.
  
  I am writing to determine if this $1815.00 debt to ******, Inc. has been cleared from my name and to verify that no collections actions from American Coradius International LLC will be pursued.

  

  Business Response

  Date: 03/17/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns seriously and are committed to addressing all inquiries with professionalism, transparency, and diligence. We appreciate the opportunity to assist with this matter.
  Regarding Ms. ******** ***’s concerns, all collection efforts on this account have ceased, and it will be closed and returned to our client, ******, Inc. Based on our investigation and the information provided by Ms. ***, it appears she may have been a victim of fraud or identity theft. Notably, the email address associated with the account, as provided by ******, does not match the email address referenced in Ms. ***’s correspondence with the Better Business Bureau.
  Furthermore, neither ******, Inc. nor American Coradius International LLC reports consumer information to any credit reporting agencies. Therefore, this account should not appear on Ms. ***’s credit report or have any impact on her credit history.
  We have provided ****** with a copy of this complaint and our response for their review. If Ms. *** has any further questions or concerns, we encourage her to contact ****** directly for additional assistance.
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused.
  Sincerely,
  Michelle C********
  Director of Compliance