Complaints
This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collection notice claiming I owe $704.52.. I do have a ****** account BUT I have never been contacted by ****** stating I owe them anything. When I looked online with ******, my account balance is $0 and the account hasn't been used since July 2021. When I called American Coradius to ask when the charge was made and to whom it was paid to they don't answer the phone or return my calls.
American Coradius International (2420 Sweet Home Rd Ste 150, Amherst NY 14228-2244) said the original charge on 4/11/22 was $20.53. They applied $684 in late fees by 8/1/22.
This is not my debt. This is fraud.
I've received no bills or calls from ****** about owing them any money or any overdue debt.
They referenced ****** ********, account *******************, account balance $704.53
I see over 400 complaints against this company. Can they really be legitimate?
Thank you for your help.
Business Response
Date: 08/24/2022
To Whom It May Concern:
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances. It may be possible that Ms. ******** is a victim of fraud or I.D. theft. Also, neither American Coradius International LLC nor ****** Inc. report to any credit reporting agencies.
Based on the issues presented, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of ****** *********’s complaint. Should ****** ******** have any further request, we kindly advise that she reaches out directly to, ******, Inc., and allow them to properly address any concerns she may have.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your help in this matter.
Regards,
****** ********Initial Complaint
Date:08/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice from American Coradius International LLC saying that I owe $583.03 plus $24.00 in fees to ******, Inc with reference ID ********-****--**********************. I have not used my ****** account in years. I did log into my ****** account and owe no money.
I believe this is a scam and that American Coradius International is trying to extort money from me threatening collections.Business Response
Date: 08/24/2022
To Whom It May Concern:Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC works on behalf of ******, Inc. to collect delinquent balances. Therefore, we respectfully disagree with the allegation that we are attempting to scam any consumer.Based on the customer’s concerns, however, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ********* ********** wish to pursue her allegations, we kindly advise that she reaches out directly to, ******, Inc., and allow them to properly address any concerns that she may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,Stephen J. M****** Director, Corporate ComplianceCustomer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* **********Initial Complaint
Date:08/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail from American Coradius International stating I owed ****** 4700 and that I spent 2500 this past month. My credit due to identity theft is on lockdown and frozen. I check my report often and this activity is not on there. This is a fraudulent claim. American Coradius International is the Company. . I do not have a ****** account, nor have I spent 4700.00. This is a fraudulent claim. I have mailed them back but if this is a scam, it needs to be recognized.Business Response
Date: 08/22/2022
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.We thank you for contacting us regarding the customer’s concerns. Please be advised, neither
American Coradius International LLC nor, ******, Inc., provide consumer information to any of
the credit reporting agencies, therefore, this should not appear on the customer’s credit report nor
have any type of impact on their credit.Based on the customer’s concerns, however, American Coradius International LLC, will cease all
collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of
the customer’s complaint. Should ***** ****** wish to pursue her allegations, we kindly advise
that she reaches out directly to, ******, Inc., and allow them to properly address any concerns that
she may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we
may have caused.Initial Complaint
Date:08/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received two statements in the mail both dated July 22. I’ve been asked to pay the amount of $87.97 and $46.55. It was a debt meant to be paid for ******. I called ****** directly and they said I had no debt or money owed to them. The reference number I was given was ******** and ********. I went to login and there was an account already made and I never made an account with ACI. I believe that this company is fraudulent and a scam. The ****** account they are referring to I’ve haven’t used in almost 2 years. If there is a debt it needs to be cleared because I know I don’t owe based on speaking with a ****** representative.Business Response
Date: 08/16/2022
To Whom It May Concern:
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC works on behalf of ******, Inc. to collect delinquent balances. Therefore, we respectfully disagree with the allegation that we are attempting to scam any consumer.
Based on the customer’s concerns, however, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ******** ***** wish to pursue her allegations, we kindly advise that she reaches out directly to, ******, Inc., and allow them to properly address any concerns that she may have.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****Initial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The only possible incident is when i contacted ****** immediately to cancel my account and let them know what was going on. I had tried to pay my ******** bill on line and figured out it was not ******** and they was trying to take all our money from our checking account. myself and my husband had to completely change our account # at *** ********* ****** ****n and we ended up still losing over a hundred dollars. If someone actually owes ****** it would be the person that ripped us off and caused us all the trouble. I always paid for anything i ordered on line up front and i know for a fact i do not owe nothing to ******. We do not know alot about computers or how to do much of anything on line and that is why i canceled the ****** and will not ever try to pay any of my bills on line again. But we do however know we do not owe 951.11 to no one. The notice we received in the mail states the reference# is********, account #*******************. creditor: ******,inc. and balance $951.11. Thank you for all you can do in this matter.Business Response
Date: 08/11/2022
To Whom It May Concern:Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.We thank you for contacting us regarding the customer’s concerns. Based on the issues presented, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of ******* ****’s complaint. Should **** ******** have any further request, we kindly advise that she reaches out directly to, ******, Inc., and allow them to properly address any concerns she may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,Stephen J. M****** Director, Corporate Compliance
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