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Business Profile

Collections Agencies

American Coradius, Int'l
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a collection letter for a bill I don’t owe. This is a scam. It claims I owe $30.87 to ******. I checked with ****** and my email and notices and there is nothing stating I have an unpaid debt. How does this company have an A rating? Go look at the numbers of complaints regarding a scam letter received. It doesn’t take a rocket scientist to see this company is operating a scam!

      Business Response

      Date: 09/14/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding ***** *****’s concerns. Regarding the customer’s allegations, American Coradius International LLC works on behalf of ******, Inc., to collect delinquent balances. As such, we respectfully disagree with the allegation that we are attempting to scam any consumer. It is possible that the customer is a victim of fraud or identity theft, as the email provided in this complaint does not match what we have on record.
      Based on the issues presented, American Coradius International LLC, will cease all collection activities, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ***** ***** have any questions, we kindly advise that they reach out directly to, ******, Inc., and allow them the opportunity to address their concerns.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC telling me they represented ****** and I owed them over $10K. They told me if I wanted to dispute this, I should respond by 9/12/2022. The problem is that I have been in communication with ****** about this matter and to the best of my knowledge, I am still in the investigative stage of this matter. In other words, ****** has had no reason to turn it over to collections when there have been counter disputes about this matter that have still not been resolved. Additionally, there are charges owed since 2019 that I have never been told about nor has ****** ever contacted me about these 2019 charges. I not only have solid ground to dispute this charge, I have done so with ****** directly so I don't understand why this collection firm is even contacting me! They need to let the original creditor ****** finish addressing this matter before they take over.

      Business Response

      Date: 09/14/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding ***** **************’s concerns. Based on the issues presented, American Coradius International LLC, will cease all collection activities, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ***** ************** have any questions, we kindly advise that they reach out directly to, ******, Inc., and allow them the opportunity to address their concerns.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:09/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collection notice on behalf of ******. I do not have any debt with ******, rarely use it ever, and signed into my account today and found this claim of debt to be false.

      Therefore I am reporting this company as a phishing scam. And seeing all of the other complaints here should be an alert that this company needs to be investigated for phishing and fraud!

      Business Response

      Date: 09/12/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding ******* *******’s concerns. Regarding the customer’s allegations, American Coradius International LLC works on behalf of ******, Inc., to collect delinquent balances. As such, we respectfully disagree with the allegation that this is an attempted phishing scam. It is possible that Ms. ******* is a victim of fraud or identity theft, as the email provided in this complaint does not match what we have on record.
      Based on the issues presented, American Coradius International LLC, will cease all collection activities, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ******* ******* have any questions, we kindly advise that she reaches out directly to, ******, Inc., and allow them the opportunity to address her concerns.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07 September 2022, I received a letter from American Coradius International, LLC, attempting to collect a debt on behalf of ******, Inc for the amount of $239.99. The reference -# they used was ********, for an account ending in **** (19 digit acct #). The letter lists my correct address against that account.

      I only have one account with ****** and it is not this account number, I do not have a balance nor owe them a payment at this time. I did not open a separate account with them and called ****** to report this as a fraudulent account or attempt to scam me into paying *** LLC $239.99. ****** confirmed it wasn’t me that opened this account and opened a fraud investigation, the Case ID # is: PT-********. The case was opened today, 08 September 2022. They are also seizing the debt amount from my name and assuming responsibility for it.

      This is extremely suspicious and alarming, especially since I never received a bill from ****** who has never failed to send me a bill or email when I owe a balance to them. All 3 of my credit are also frozen so I should have been alerted to an attempt to open an account, further making this entire situation suspicious. I am requesting collection efforts be canceled and that they NOT report anything against my credit. If they feel this is valid then I demand they investigate this fully and show me how I could owe this debt.

      Business Response

      Date: 09/09/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances. For that reason, we kindly disagree with the allegation that we are attempting to scam any consumer. Additionally, neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, accordingly, this should not appear on the customer’s credit report nor have any type of impact on her credit.
      Please note, the customer informed our office via verbal communications of these issues on, September 08, 2022. American Coradius International LLC immediately ceased all collection efforts and notified ******, Inc., of these concerns.
      Based on the customer’s complaint, we will close the account in our office and return it to our client, ******, Inc., along with a copy of this complaint. Should ******* ***** wish to pursue her fraud allegations further, we kindly advise that she reaches out directly to, ******, Inc., and allow them the opportunity to address her concerns.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received letter from AMERICAN CORADIUS INTERNATIONAL LLC, dated 8/23/22, about a debt of $50, that i owe ******. I have not used ****** for years now. After resetting my password, i did not find any notifications regarding an overdue debt. Please remove my name from from collections. I think this is scam. Reviewing my emails on 04/08/22 i received an email from ********* ******* that i ordered a Compact Pistol on 02/02/22, and they were seeking payment of $175.74 for order #******. I ignored this email since i never ordered any pistol. Please remove my name from collections and erase this debt that has been placed under my name.

      Business Response

      Date: 09/07/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances. For that reason, we kindly disagree with the allegation that we are attempting to scam any consumer. Additionally, neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, accordingly, this should not appear on the customer’s credit report nor have any type of impact on his credit.
      Based on the customer’s complaint, American Coradius International LLC, will cease all collection activities, close the account, and return it to our client, ******, Inc., along with a copy of his complaint. Should ****** ** **** have any questions or additional request, we kindly advise that he reaches out directly to, ******, Inc., and allow them the opportunity to address his concerns.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

      Customer Answer

      Date: 09/08/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ** ****








    • Initial Complaint

      Date:09/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International LLC just send me a letter saying I own them a debt of $100.00. Accordingly to them this from a ****** account that I have in which I haven’t use in a while because it was heck by someone in Taiwan. So I call ****** and they have not record of me owning them $100.00 that this company is trying to collect from me.

      Business Response

      Date: 09/07/2022


      To Whom It May Concern: Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. We thank you for contacting us regarding ******* *******’ concerns. Regarding the customer’s concerns, it is possible that Mr. ******* is a victim of fraud or identity theft, as the email provided in his complaint does not match what we have on record. Based on the issues presented in this complaint, American Coradius International LLC, will cease all collection activities, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ******* ******* have any questions, we kindly advise that he reaches out directly to, ******, Inc., and allow them the opportunity to address his concerns. Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact. Sincerely, Stephen J. M****** Director, Corporate Compliance This communication is from a debt collector.

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a "collection" notice from this company saying I owe *** *** $100. I don't even have, nor have I ever had, a *** *** account. This is fraud, and if they don't remove this immediately from any record and this affects my credit score, I will sue both American Coradius and *** ***

      Business Response

      Date: 09/06/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American
      Coradius International LLC. All issues are researched thoroughly with extra attention to the
      customer perspective.
      We thank you for contacting us regarding the customer’s concerns. Please be advised, American
      Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances. It may
      be possible that **** ***** is a victim of fraud or I.D. theft. Additionally, neither ******, Inc., nor
      American Coradius International LLC provide consumer information to any of the credit reporting
      agencies, as such, this should not appear on the customer’s credit report nor have any impact on
      their credit.
      Based on the issues presented, American Coradius International LLC, will cease all collection
      efforts, close the account, and return it to our client, ******, Inc., along with a copy of the
      customer’s complaint. Should **** ***** have any further request, we kindly advise that they
      reach out directly to, ******, Inc., and allow them to properly address any concerns they may have.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we
      may have caused.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:08/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection letter from American CORADIUS international LLC , ###-###-####. They claim to represent ******. I do not owe ****** any money. This is not a legit company.

      Business Response

      Date: 08/29/2022

      This communication is from a debt collector.American Coradius International LLCTo Whom It May Concern:Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances,therefore, we kindly disagree with the assertion that we are an illegitimate company. It may be possible that ****** ****** is a victim of fraud or I.D. theft.Based on the issues presented, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ****** ****** have any further request, we kindly advise that she reaches out directly to, ******, Inc., and allow them to properly address any concerns she may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,Stephen J. M****** Director, Corporate Compliance

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC saying that I owed money to ******, Inc. Problem number one, I have never had nor do I ever plan to have a ****** account. Problem number two, according to the letter I owed $67.93 as of 07/10/22 and that there were additional debits applied to the account of $338.00 making a total debt of $405.93. There is no explanation as to what the additional charges are. This is an absolute scam, how can someone owe money to a company that they have never done business with, and that cannot claim that I had identity theft because I do not even shop online. Someone really needs to look into this company to find out how they are getting away with these scams and making themselves look legit.

      Business Response

      Date: 08/26/2022


      To Whom It May Concern:
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding the customer’s concerns. Please be advised, American Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances, therefore, we kindly disagree with the assertion that we are attempting to defraud any consumer. It may be possible that Mr. ***** is a victim of fraud or I.D. theft. Additionally, neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, as such, this should not appear on the customer’s credit report nor have any impact on their credit.
      Based on the issues presented, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should ***** ***** have any further request, we kindly advise that he reaches out directly to, ******, Inc., and allow them to properly address any concerns he may have.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter regarding the ****** debt which is not mine. I don't have any account with ****** and don't know where you get my info to send me the letter. Please kind to close that case linked to my info and remove my info from your system permanently.

      Thanks!

      Business Response

      Date: 08/24/2022

      To Whom It May Concern:Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective.We appreciate you bringing your concerns to our attention. Please be advised, American Coradius International LLC, works on behalf of, ******, Inc., to collect delinquent balances. It is possible that you may have been a victim of fraud or I.D. theft. Please note, when alleging I.D. theft as a resident of the state of California, it is required that your allegation be provided in writing and it must be accompanied by a police report.Based on the issues presented, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of your complaint. Should you have any further request, we kindly advise that you reach out directly to,******, Inc., and allow them to properly address any concerns you may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,Stephen J. M******Director, Corporate Compliance

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