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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All I know is that I have never heard of paddle. ink in my entire life there is a charge listed for 36 summer dollars from this company for which I have never authorized knowing that my authorized this 3rd party to make this charge I am very careful as to my monthly expenditure is being disabled and on social security I like this company to be investigated be investigated I want nothing further to do with them and I want an immediate Refund of the 36 summer dollar charge and I want nothing to do with them again in the future please help me I'm a victim of a Very elaborate scam . Please forgive any *******'m unable to type I'm due to law substantiation in my fingers and voice recognition is not always perfect thank you

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an offer in the amount of $630 from peddle to sell my car to them, but when the towing carrier presented to pick it up, he only paid me $505, so when I contacted ******, they said they changed it for no reason!! Now, I feel like they scammed me. If they don't pay me the difference I will file a conciliation court claim agaisnt them,

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, August 5, 2022 Paddle.com charged my **** $83.99 via PayPal for a renewal subscription that I never even signed up for. I am currently in dispute with PayPal over another charge, however PayPal was to put a freeze on my account. In summary, I never signed up for a subscription with Paddle.com and PayPal should have never allowed the charge!

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company hit my paypal account. Paypal account ***************** Last four of Credit card... This was hit with paypal balance then it used backup account to draw the balance.Transaction amount was sent below $108.00 This was charged July 8th 2022.I have no idea who this company is and didn't authorize this transaction. I see on BBB there are several people getting hit by this same company and no response from them. Seller info Paddle.com ************** ************** ************************************** Purchase details ************* Annual Subscription $108.00 Total $108.00 I reached out to them and they just send a standard email back, same as everyone else on here has posted. Here is a copy of their email to me*** *********** *** ******** ********** ** * ******** ******** *** ** **** ******** ********* ****** *** ***** **** ***** ********** ****** **** ** ****** *** ******** ************ ****** ** **** ***** ******** ** *** *** ****** ******* ********** *********** ** **** ** ****** *** ***** ****** ********* *** **** ** **** **** ***** ** **** **** **** ****** *** **** ** **** *** ********* ****** ** ************ ***** ******* ****** **** *** ***** ** *** **** * ****** ** *** ****** **** **** *** ******* *** *********** ****** *** **** ** ********

    Customer Answer

    Date: 08/22/2022

    At this time, I have been contacted directly by Paddle.com Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    They said I signed up for some software I never heard of. But would not provide me with any proof. They said they would not charge me again.  But would not refund me a dime. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card has purchases every month from February 9,2022 and each month there after in the amount of $39.99 up to today July 1, 2022 that I did not authorize. These are fraudulent charges and I have tried to reach out to this consumer. They are unable to assist because the email doesnt match. The email they have on file is not mine and I have tried to call and email and do a chat but have gotten no assistance to stop the charges. I will be contacting my bank to report these fraudulent charges. Please assist to stop this and do a refund to my account. Please review the detailed purchases in the INSTRUCTION BOX only

    Business Response

    Date: 07/18/2022

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:07/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is charging my daughter's checking account for a subscription we never ordered. Then I received an email asking me to complete my purchase. Absolute scam, never heard of this company in my life.

  • Initial Complaint

    Date:07/11/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 7 day access on July 8 to create a **** of sale for a car sale that we will be doing in the next week. I didnt want to be charged the renewal fee of $33 so I cancelled that membership but assumed I would still get my 7 days of what I paid for. Ive reached out to paddle and law district via email multiple times only to be told that I need to reactive and pay again. This is not right and there should be a disclaimer that if you cancel before your period is up you will lose all access. If that was the case, I would e waited the full 7 days before canceling.

    Business Response

    Date: 07/12/2022

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information: 

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 07/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     This is all in the screen shot I provided. 

    email address linked with the order or the last 4 digits of the credit card that was charged ********************* last 4 digits is 0008

    the transaction amount $1.95
    the date of purchase July 8 2022

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

  • Initial Complaint

    Date:07/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot read what you want. A few months ago I purchased ad blocker for my computer from ****** ************* for $8.99 per month. Recently, I canceled the subscription. They will NOT leave me alone They keep hounding me with their pop-up ads constantly on my computer. They are also known as Paddle.net Please help.

  • Initial Complaint

    Date:07/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding Paddle.com's unacceptable customer service. They knowingly withheld from me that someone was fraudulently using my credit card to purchase from them for a week.I noticed a charged from Paddle on my credit card statement that I did not recognize. I attempted to call them during business hours, but their system as set up couldn't even put me on hold to wait to speak to a person. The virtual assistant on their website is not programmed to answer questions about possible fraud. It took a day for someone to email me, and they assured me the charge was a mistake and had been refunded.5 days later, not only was the charge not refunded, but another charge was made on my account. I called again, no answer. I followed up to the email, asking for clarification. It took two days for someone to respond and inform me of the email address linked to the purchase. The email address was not mine, meaning that Paddle knew someone else was using my card and did not inform me immediately, even though my initial query included my email and information, so they would have known from the start something was wrong. This is a completely unacceptable way for a financial services company to go about handling the security of a customer's payment information. A competent customer service rep would have seen from the start that the email behind the charge was not mine, and informed me. Instead, someone has had access to my card information for over a week because of Paddle's incompetence. I've already canceled my credit card and had the charges disputed as fraud. I want the reps from Paddle to confirm to me that they have flagged the account using my information and reported it for identity theft.

    Business Response

    Date: 07/08/2022

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 07/08/2022

    All of this information was provided in the attached screenshots in the or initial complaint.

     

    The last 4 digits of the credit card # are ****. I do not know the full email for the order - Paddle only provided me a redacted named: bu*****************

     

    The two charges were for $299.00 on July 2 and $120 on July 5

    Business Response

    Date: 07/11/2022

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 07/11/2022

    This is the third time I've had to provide this information. Is anyone on your end keeping track of communication on my end? This is getting to be frustrating.

     

    The last 4 digits are ***** 

    I do not know the full email linked with the order. As I have said, and keep saying, the main issue here was fraud, and someone using my credit card for the purchases. Paddle stated that bu***************** was the email linked to the account, you will need to get the full address from them.m

     

    The purchase amounts and dates were:

     

    $299.00 on July 1

    $120 on July 5.

     

    Please keep this message for your records. I would prefer to not have to answer these questions a fourth time. 

     

     

     

    email address linked with the order or the last 4 digits of the credit card that was charged
    the transaction amount
    the date of purchase

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please stop any subscription and stop charged my PayPal. I never sign up or use their software/ website. I try to cancel the charge back to April 28, 2022. They still did not do it. Not only that they change my PayPal account again for $50.17. I went to their website, their website don't even have cancel subscription feature or live person that I can speak to. I chart to their robot online, the robot can not find my account or order. the company located in **. they set up a account in ** to change people money. I can not even get hold of anyone to discuss my case. please refund me the $100.34 becauseyour company charges me twiceand I keep want to cancel the subscription that your company created and the order number that your company make up.

    Business Response

    Date: 07/07/2022

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link tochat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

Paddle.com Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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