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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company went into my checking account and took out $64.43. I did not order such a thing. I don't even know who this company is and I want my money back right away. I am a disabled retirer and can't afford this. The companies that do this should be taken to court and jailed and made to pay everyone back with interest for every day not paid back. Thats my grocery and **** money they stole from me.

    Customer Answer

    Date: 07/08/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:06/02/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my 1 week trial the 1st day due to the software being illegal. I had no idea it was that type of software. I was charged anyway, I had to cancel again, and no word back on my refund. The software allows you to copy copyrighted videos and music.

    Business Response

    Date: 06/02/2022

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Customer Answer

    Date: 06/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************
    ****** *********************** *** **** * ******* ** ****** *** ** ********** ****** ******* ***************** ** *** **** * *** ******* *** **** *********** ** ****** ** **** ******** *********** ** ***************** *********** **** *** *** **** ******** *** ******** ********** ****** ******* *************** ************** ************ ** ******** *** ******* ******* *** ************* *********** **** ***** *** ****** ******* ****** *** * ****** *** ******** ****** *** ***** ****** *** ******* ****** *** ******* **** ** *************** ******* **** **** **************************** ******* ******* **** ******* ********** ******** **** ****** ****** *** ****** **** **** ************ *** **** ************************************************************** *** ********** *******  

  • Initial Complaint

    Date:05/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allegedly I sighned up for one of there services. I have been billed $20 a months for several months. I have tried repeatedly to cancel the subscription. I am unable to access the web page that would allow me to do so. After logging in the page does not load. Without information on the original transaction they claim they are unable to help any further.

  • Initial Complaint

    Date:05/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used Spyzie and signed up for services but did not renew the subscription and it keeps trying to debit my card for $53.49 I want this to stop and contacted paddle and no response

    Business Response

    Date: 05/12/2022

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

Paddle.com Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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