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Business Profile

Online Retailer

Servedfresh LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Servedfresh LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Servedfresh LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order an order on 01/28/2023 and have yet to receive my item. I have email several times and have been told the item is being sent and never received shipping info, I continue to email weekly asking for update and they have stopped communicating.

      Customer Answer

      Date: 06/23/2023

      Better Business Bureau:

      At this time, I have not been contacted by Servedfresh LLC regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt from ServedFresh on April 30th 2023 and paid $40.96. Their website said to contact them if there hasnt been any updates in 14 days so I did that. I have emailed customer service address three times and DMd twice in the last week and a half with no response. I dealt business with them before with no issues, but this time around all they care about is stealing peoples money and washing their hands when paying customers complain (including me). I either want my money back or my item. Item number is #***** and I was not given a tracking number or info that the item was shipped.

    • Initial Complaint

      Date:04/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweatshirt on 3/15/23 and have not received and type of confirmation or update pertaining to my order. I spent $68.15 on my order, *** tried calling emailing and texting the given ways of communicating, but Ive heard nothing back. I really like the sweatshirt I ordered so Id love to have the merchandise, but a refund would also be appreciated.

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Servedfresh LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with this company on 3/5, and after 2 weeks passed, I did not receive my tracking information. I sent 3 emails and there has been no response. On 3/28, I spoke to someone, and he claimed I will receive my package by 4/1, which never arrived. On 4/4, I spoke to someone else, and he passed the blame and stated I should receive my tracking information within an hour. It is now 4/6 and I still do not have my package or information if they sent it. No one responds to emails or answers the phone. This is a HORRIBLE company to purchase from. My order #*****

      Customer Answer

      Date: 05/01/2023

      Better Business Bureau:

      At this time, I have not been contacted by Servedfresh LLC regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ****** for shirt they promised to ship in 7 to 10 business days I havent got a email about my order its was placed on March 10 I have asked for a refund but havent gotten a answer

      Customer Answer

      Date: 04/26/2023

      At this time, I have been contacted directly by Servedfresh LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I have texted them and someone replied and said that I would get a email confirming the cancellation of the order and I would get a refund back in 2 to 3 business day but I havent received anything I have try to reach out today but no response 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *****************************

      Customer Answer

      Date: 05/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Servedfresh LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 11, 2022 I placed an order RF# ***** for six items, the tracking number was **** **********************. On December 23, 2022 I received a delivery with only five of the six items I purchased, the inventory slip in the package also reflected that I ordered six items as well as my receipt. On December 27, 2022, I emailed ***************************************************************** to inform them of my missing merchandise. I also included pictures of the delivered items and the inventory slip that was included with the package which showed five of the six items checked off. ************* responded the next day offering three options to rectify their mistake: 1) immediate shipment upon restock (***** days), 2) replacement of the order with an alternative design t-shirt, and 3) store credit. On January 3, 2023 I emailed back to choose option 1) immediate shipment upon restock. The same day ************* responded and confirmed that prioritized tracking info will be emailed to me at the time of shipment. That was the last of the communication. I have followed up with them by sending several emails (no response), I have tried calling the phone number countless times (no answer), and I reach reached out via social media multiple times and have not received any response at all. At this point I am no longer interested in the clothes, I would like a refund.

    • Initial Complaint

      Date:12/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order placed on Nov **************** still havent received any tracking or any update on whats taking so long. I have emailed the customer care email 3 times with no response. I just want to know when will my order be shipped?

      Business Response

      Date: 01/06/2023

      We will look in to this matter immediately and respond as soon as possible.

      Please allow up to 24 hours for an update.

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product October 19th, and on Thanksgiving weekend, when I called to ask for a refund, I was told by ***** he would ship it out immediately "you have received it!". It's is December 4th and I still don't have it, or my payment back.

      Customer Answer

      Date: 12/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:11/14/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt from Served Fresh on September 19, 2022 and was charged $77.90. I have never received my item. The website states if you havent received your order in two weeks to contact customer care. Its been well over a month and a half and I have emailed them numerous times and DMd them on Instagram. No one ever responds yet they are very active on social media. I would like to request a refund.

    Servedfresh LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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