Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on Nov 30, 2024 my wife and I hired BluRock services to resurface our deck and install new walkway pavers. We gave BluRock Services $22,062 in down payment to start the project in first week of January of 2025 called numerous times to no avail finally the owner of the company ***** *. called and told us he was in a car accident and in ***. Here are where the lies started. We requested our down payment back and when he feels better we will hire him back. He fabricated another story about he has a silent partner and thats not an option and he will start work on the March 5 then he called and said he cant make it need more time. He and his crew came on March 11th and demolished our deck. On March 12 half day just swept up . March 13 called in sick Mach 14 bought material which we canceled and refused payment. We told him just go by the original contract. We dont want that extra cost. He gave us a story about how he cant return it.There is a return fee shipping fee all these charges. There was just too many inconsistencies with his stories and his constant delays and made up lies that we have to pay for labor. Finally, he said he will not return until we pay him for the material at this point my wife and I decided to cut our losses because we believe hes a dishonest person and incapable of doing this job. My wife and hope BBB can help us retrieve our down payment of $22,062 and inform other homeowners not to trust this individual ***** *. and BluRock Services. We have receipts of payment and contract that he has breached. We no longer require his services. His incompetence and multiple delays and multiple lies. We believe he was never in an accident. We believe he was never in ***. He told us his mother had a stroke stories never stopped all lies just to delay and keep upselling us on giving him more money. Please Please inform other homeowners and protect them from BluRock Services. Our hope is BBB can get us our down payment back please. Thanks

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by BluRock Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ****
  

  

  Business Response

  Date: 04/10/2025

  *** **** had contracted us to install a new TimberTech and pavers in his backyard, removing only the board and railings of the existing deck. There were some personal medical setbacks on my behalf that prolonged the project start date 2 months, (not ideal to install this product in (January temperatures either as it expands and contracts). We showered up with $18,000 with material and 8 guys ready to work on the date as scheduled and p[promised since January. Upon removal of the old deck the first day, there had been some concerns regarding the existing frame as it could not be properly addressed at time of estimate as it was fully enclosed but was made aware to the customer that there could potentially be issues with the frame at time of demo based on the other craftsmanship seen on the existing deck. From start to finish we had been very transparent with *** **** and his wife. After 3 days of labor on foundation and attempting to rectify the frame, *** **** and wife were presented with options of the best most affordable plan off attack to address most of the framing concerns in one shot. We all agreed and material was purchased via *** to pay on our square account with the customers credit card. The additional material was around $4,700, authorized and consented to by *** **** (reference attached photos). *** **** has since disputed this with his credit card company and there was a chargeback on our account for the $4,700. The reason for this was that he was asking to cancel the change order but the notice was given too late at 10pm that evening and the truck was already loaded and delivered before the vendor opens at 7 in order to cancel it. I called immediately at 7am to cancel and was told it was dropped first stop already. In order to return, there was a 35% restocking fee and the delivery and pick up fee. *** **** was presented with the options to move forward and was not willing to take on those charges due its not being his problem get it done not my problem. It would not be fair for our firm to have to endure these costs while we were out of control in the matter. *** **** now in fact has the optional $18,000 worth of material, the additional $4,700 in material on his back lawn as well as the chargeback on his card he disputed for the $4,700. Along with the material, he also has 16 man days and the $2,200 dump fee all eaten by our firm. He is now suing your firm for the entire ****** deposit back, that has been over exceeded at this point. We would like to just walk away from this amicably and both be content with the outcome. We feel as if this is a major act f spite and the the customer had no intention on paying for this job whats so ever. 
  
  
  Thank you for your time and consideration

  

  Business Response

  Date: 04/24/2025

  Yes we have been in contact. 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Nothing more to say my attorney will expose your lies and fraud *** ******* . 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
    
  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2023, I entered into a contract with Blue Rock Services, **** to complete repairs following a basement flood. The agreed-upon work included drywall installation, hardwood floor replacement, and baseboard replacement. While the drywall work was completed, the hardwood floors and baseboards remain unfinished.Despite multiple attempts to contact the business and request completion of the project, ************************************ has continually delayed the work without providing a resolution. The full amount of $11,275 has already been paid, yet the contracted services remain ************* this point, I am seeking either a full reimbursement for the unfinished work or for the company to complete the project as agreed. I request that Blue Rock Services, **** take immediate action to resolve this matter.

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by BluRock Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ********
  

  

  Business Response

  Date: 03/31/2025

  We had been in contact with ** ******* for a while to try and set up a day to finish the work. We had a bit of turnover in staff and had to hold off until the new year (2024). We got very busy after the new year and honestly completly forgot about ** ******** and her project. We were only made away of it once this complaint was issued. We then reached out immediately to rectify and at that time have not heard back since. We would live to be able to come back and finish the work as agreed to. We feel horrible about this and would like to make things right. 

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While we appreciate the sentiment, in order to move forward, we are requesting that a specific start date and projected completion date be provided in writing here on the BBB platform. Additionally, we require a phone call to ************** to confirm and schedule a mutually agreed upon date and time to begin and complete the remaining work.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  

  Business Response

  Date: 04/21/2025

  We will be happy to do so. I will reach out via text message this evening. Would Some time in early June work for you? We can also come on a weekend if a Saturday/Sunday permits your schedule. We appreciate your consideration in this matter. Would June 7th 2025 work for you? We only need about two days to complete the work. if we have any free time we would also happily reach out and come by in the interim if permitted. 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I m here to share my bad experience with the contractor called B BLUROCK located in Bayside, Queens: My house has leaking at the corner of the front wall ( Chimney corner) every time when its raining it starts leaking, eventually my neighbor refered this Contractor ( the Owner called *****) . We showed him around the house and he promised us after replacing the tile the leaking will be resolved, ( actually my house tile was replaced not long ago ) we paid $10,500, then after the job was done the leak in my house is still there, and my house was badly damaged after the rain storm a few weeks back, I called the Contractor for the reason and he said the leaking part is not done because on the contract it indicates that part not not included, I was so shock to hear that we hired someone to repair the leaking eventually he made money out of me by replacing my new tile and leaving the leaking there, and he asked for another $2500 to repair the leaking part..Anyone has any suggestions to this greedy business owner, thank you so much for any advice and help!

  

  Business Response

  Date: 11/11/2023

  We are sorry to hear that this is the way that you perceived how the series of events transpired throughout the course of the project in question. 
  
  
  The existing flat roof was in bad condition on both the main house and the garage. This is what we were hired to replace. 
  
  
  There was in fact water coming in from what looked to be stemming from the flashing around the chimney and the chimney cap itself (being severely damaged and cracked). This area is located on the front of the house where the matching Spanish tile is continuous throughout the entire length of the attached housing, keeping the buildings looking uniform and of the same aesthetic. This is the reason as to why no work was to be performed on the tile roof, aside from the flashing, chimney sealing and patchwork around it. 
  
  
  The tiles that currently exist on the front of the house are extremely rare to source and most of the time, have to be found second hand as they are not produced anymore. In order to be able to repair the damage if work was to be performed on that area, we would be taking a great risk and potentially making matters worse. (Again, keeping in mind that the assessment of the roof, wall damage, water stain locations etc.  at the time of the consultation, gave beyond reasonable evidence that the chimney seal was the issue and that this would resolve the problem). 
  
  The customer (who is not *********************, and was not present during any of the course of the roof project) was made very well aware of this and thus, the reason why it is stated (2) times in the contract. In no way was there any sort of greedy or sneaky actions being taken on behalf of BluRock Services. As seen in the attached contract, all overages, scopes of work, materials etc. are clearly outlined and broken down to the best possible ability for our customers to be aware of any costs that *** arise as well as what we as a company intend to do. 
  
  
  Out of good faith after being contacted in a very malicious and intrusive way (by *********************) we offered to replace the tile roof with a new GAF asphalt shingle roof at cost in order to keep the peace. After much back and forth, we agreed to replace it at our cost although we were not going to assume liability on the first contract and that portion of work by conducting this act of good faith. This we would be able to guarantee and ensure no further leaking (the screenshot message seen attached by customer). 
  
  
  In order to complete this scope of work, we would need to build a chimney cricket and tie into the adjacent neighbors roof. This, we needed permission for and would not proceed until it was granted in writing by all parties. Up until this moment, everything and everyone seemed to be on the same page and in agreement as to what was to be done and the outcome that was to follow. We schedule the work. 
  
  
  After a day or so goes by, I begin receiving harassing texts threatening my business and my livelihood, demands and requests that were not previously agreed upon, and harsh statements about my character all while we are busy getting the paperwork and materials ready to go and replace this customers roof for free the following week. This act of malicious behavior was not something that we would tolerate and also be held responsible for when we are trying to rectify the situation at our cost no less, and uphold to the customer service standards that ********************** places a strong emphasis on.  
  
  
  We will provide our photos and evidence to support this claim so a clear light *** hopefully be shed on this situation. (We even offered the customer a one week grace ****** post job completion to hold $2,000 of the balance prior to performing a high pressure water test throughout the roof- no leaks were found once this was performed with the customer present- they then released the remaining balance- stated Paid In Full on the contract, signed by BluRock Services).
  
  
  We are still open to completing the roof at our cost despite the dozens of reviews and postings that have been put out there thus far. 
  
  
  We appreciate the time that was taken to read our side of the story! 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract 5/5/2022 We paid and advance for $18,000 per contract + the bank loan $22,0000 was released to BlueRock on 7/21/22 ( BlueRock submitted a payment request and the bank released the payment to the contractor directly, due to their policy). We were informed, during the singing of the contract both bathroom and Deck work will be started at the same time, and completed this summer. we had other contractors but were not available for timeline We contracted BlueRock for Bathroom renovation and complete Deck installation. Bathroom work was started on 7/22/22 after us reaching out to the company many time, as we had all the customer provided materials to get the work started . After many delays the work was compleated on 9/20/22. While the bathroom work was in progress we had requested *****, the owner of the business about the starting the deck work, which required pulling the permit from ***. After not getting satisfactory reply , we hired a expeditor, recommended by or architect to get the process moving. The expiator informed BluRock that their insurances needed to be renewed to pull the permit. Finally the insurance information was updated in the *** system late September. Since then we have been trying to get a schedule to start the deck work, but ******** has not responded. We have hired a project manager to coordinate the deck work, and deal with BluRock directly, because we have had an incident of ******/BluRock threating and shouting at us in front of his workers and family members and a guest and also over the phone while the bathroom work was in progress. When our project manager reached out to *****/BluRock , we were informed by our project manager that ***** was rude/unprofessional and hung up the phone. When our project manager reached out again, a agreement was made to discuss at 2PM yesterday 10/13, but ***** didn't pick up the phone, the project manager has left a message and haven't herd back from ***** yet

  

  Business Response

  Date: 08/30/2023

  The complaint in question is based on false pretenses. The facts at hand are not accurately stated in the complaint. The customer had agreed to all terms and conditions of the agreement and then decided to reuse to accept the terms and would not allow us to proceed with the project and is depending a full refund of his money for services already rendered and produced as per the agreement.