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Business Profile

Commercial Tire Sales

Big E Tire
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Big E Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big E Tire has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to big e tire on Monday the 13 of February because car was shaking they said to me and listed all things that needed to be done that’s on invoice
      Engine diagnostic
      Air filter
      Pcv valve
      Auto light
      Ignition coil
      Tune up 4 cylinder
      Fuel system clean
      4 wheel alignment
      I paid 742.61 on February 16
      When my car was finished I went and picked up I began to drive car and it wouldn’t go over 40 miles a hr I called big e tire n told them what was going on the man on the phone said when they did alignment something about caliber and told Carl to drain it now I was never told when I picked up the car anything about the caliber or brakes so my car will not move and the brakes were locked I said why did u touch my breaks he said oh he went n test drive it to make sure nothing got locked up from whatever he did to the breaks my breaks were perfectly fine n was never told nothing about breaks now they want me to pay 7-800$ for something I was never asked or told about unroll I called calling my car isn’t working n I picked it up 5 min ago so whatever he did with my brakes without informing me not even when I picked up the car is in then

      Business Response

      Date: 02/21/2023

      Hi *****, This is Joe with Kost/Big E tire. I tried to leave you a voicemail earlier. Your voicemail is full. I sent you a text message. I want to help you resolve this matter. You have become a good customer. Please call me at your earliest convenience at ************* 

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