We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wood Engraver

ADK Dream

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was placed on April 10. This complaint is filed on May 18th. I have reached out twice, inquiring about a time frame for my order to be delivered, or at least an estimate. I have not heard back.

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for custom signs with approved proofs in March 2024. The order was significantly delayed beyond the stated shipping time, and we received inconsistent and unclear communication about its status.

    When the signs finally arrived, they had visible issues. The business agreed to send replacements—one within four weeks and the second four weeks after that. As of May 2025, we still have not received the second replacement sign.

    Most recently, the business claimed the sign had been shipped but returned because we "moved." This is completely false—we have been at the same address since 1948. We were never provided a tracking number to confirm the shipment, despite repeated requests.

    Communication has been minimal and often unresponsive. Only after I began posting negative reviews did I receive a reply—containing the false claim about our address.

    It has now been over a year. We still do not have both replacement signs, and the one we did receive remains flawed. At this point, I am simply requesting a refund for the sign that was never delivered. I have exhausted all efforts to resolve this directly, and due to the excessive delays, I am no longer able to dispute the charge with my credit card company.

    This experience has been extremely frustrating, and I feel the delay was intentional to avoid refund or dispute.

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from their store, a craved wooden sign. They said I could get it before Christmas but it's now May and I have not gotten my item. They have not been responding to my emails asking for updates. My order status on their website has been showing progress. , it's currently in status shipping but has been for awhile and I got an email recently saying that it's been 40 days since I got my product and they want feedback. Maybe it is shipping but the lack of communication has me thinking I will never get the product.

    Customer Answer

    Date: 05/19/2025

    The business contacted me and I got the item I had purchased from them finally.

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchase: Dec. 10, 2024
    Amount: $339.29
    Order: I ordered two custom live edge wood plaques with wedding vows inscribed.

    The company confirmed my purchase and has a tracker of where they are in the process. My products have been "finishing" which is the step before "shipping" for the last month. I've contacted the owners, Queenie and Roman Cleveland from Brant Lake, NY via email 5 times and have not received a response. I've messaged them through the contact form and chat feature on their website. There is no number associated with this business, so I found the owner's phone numbers and contacted them three times (2 times for Roman and 1 time for Queenie). Two voicemails were left for Roman and Queenie's number was disconnected.

    I have the unanswered emails saved if you need these.

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a custom sign from the business back in November of 2024 (11/25/2024). They charged us for the sign but we have not received our order and they will not respond to our emails. We should have done our homework, a quick google search and you will find numerous other complaints. I was able to find the owner Roman C********’s phone number, NY State Trooper - WOW, how ethical, and contact him. He was less than pleasant. We are looking for a refund as they have not delivered the product. We were charged $291.06. Attached is our confirmation and other reviews posted of these scammers!

    Customer Answer

    Date: 02/20/2025

    Good Morning This has been resolved, we were finally able to get a refund from the business.Thank you

ADK Dream is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.